Service Scouts

01/31/2026

Sports & Entertainment Mystery Shops available in Miami & Orlando Florida. Sign up or go to your Dashboard @

Attain exceptional customer experience, increase profits and reduce turnover through our mystery shopping and loss prevention services.

12/17/2023

Adorable 🥰

▶️ Watch this reel https://www.facebook.com/reel/1219164699042384?fs=e&s=TIeQ9V&mibextid=0NULKw

08/12/2022

Mmm delicious fine dining restaurant in UBud, Bali. If you are in Bali a MUST! Putri, restaurant manager leads a talented intuitive and unobtrusive servers and kitchen that are exceptional humans. Their table service for varietal bread & truffle butters; craft cocktails; desserts; wine pairing, and signature course meals is exceptional. -experience -consulting

08/04/2022

❤️PureDiveResort, Nusa Penida, Bali, Indonesia. Exceeded our expectations for Rescue and my friends from Bali & UK earning their Open Water certifications. 1st dive for us we experienced 8 Black Manta Rays, Bamboo 🦈 Sharks and lots of turtles at our other dive sites.

08/30/2021

"The specific Service Scouts feedback on each employee’s performance helps their manager coach them to being more successful in future customer interactions, while the summary data allows managers and executives to determine macro-service trends that are successes or need additional training attention. If we solely relied on customer feedback on performance, be it through comments or surveys, our training and coaching would be reactive, after the failures are visible to guests, rather than active, when we identify those deficiencies through shopping. Thank you for continuing to provide an excellent technical product, and the shoppers and client managers that effectively deliver the results." - Jason Parker, former Vice President, Philips Arena

See more of what our clients have to say: servicescouts.com/testimonials

08/27/2021

Nearly three-quarters of business leaders (73%) said that delivering a relevant and reliable customer experience is critical to their company’s overall business performance today - Harvard Business Review

How are you creating magical customer experiences?

With Service Scouts, you will gain pin point accurate insight to help you understand which employees (by name) are creating magical experiences so that they can be recognized and rewarded. You will also learn which employees, systems or processes need improvement.

08/25/2021

Raising the bar at Mercedes-Benz-Stadium!

“I have used Service Scouts for over 10 years. I have found the service and information provided to be very valuable in raising the bar at sports venues. Our staff has been energized and challenged by the process.” - Scott Jenkins, former General Manager, Mercedes-Benz Stadium

08/23/2021

Our Service Training program launched with the goal of creating the best guest experience in North America with a vision of world class service while providing a measuring tool for results. Since 2013, our Service Training has evolved into a service platform that transcends the guest experience to a higher level.

“The team at Service Scouts is thoughtful, diligent and experts at what they do. We have worked with the Service Scouts team alongside several mutual clients and can say that without a doubt their work produces better team members, better service experiences and better organizations.” – Sam Caucci, Founder & CEO, 1Huddle

08/20/2021

Today we give thanks to all of our valued clients, partners, Service Scouts secret shoppers and team members. Since 1996 we have earned a 97% client retention rate and are committed to continuing to deliver tier one service to each and every one of our clients around the globe!

08/18/2021

Hurricane Grace, our founder and president, Jim Smith is in your path in Cozumel as he visits and works with our Caribbean friends and clients. Please be GENTLE & KIND to all humans, marine life, fauna and property 🙏⛈⚡️💨🏖🐬🐟🐠🦞🧜🏽‍♀️🐙🦑🦐🐶🐱🐭🐷🙈🐒🦇🦅🦋🐊🤔 🇲🇽

08/16/2021

There is a direct link between creating customer delight and generating loyalty, advocacy and future sales. No company can afford to have a gap between the promise of service and its actual delivery. That is why some of America’s finest companies, including Fortune 500 companies, look to Service Scouts, the nation’s premier mystery shopping and customer feedback company.

Service Scouts partners with you to help discover, tailor, and implement proven strategies that provide critical information about customer experiences while interacting with your people and products.