03/12/2020
Like most of you, we are closely following the situation surrounding Coronavirus and related COVID-19 illnesses. We are taking this public health crisis seriously and appreciate the mission critical role of your communications systems during this uncertain time.
FracTEL wants to assure our customers that the inherent reliability of our triple-redundant and geo-diverse network makes the services you are provided extremely resilient in the event of any infrastructure disruptions. In addition, we have taken additional steps to make sure key management and support personnel are available to address any issues or concerns that may arise.
In support of government guidance for businesses and employers to protect the community, we would also like to remind our business customers that our services provide a number of features to help facilitate the recommendation to practice Social Distancing, and in particular the directive that people who are presenting symptoms work from home until they no are no longer symptomatic for at least 24 hours. FracTEL services can help maintain productivity in several ways:
- Most employees can simply relocate their desktop phone to their home. This is generally a simple plug-and-play operation. However, sometimes home networks can present challenges. Our support team can assist with these situations.
- The FracTELfone application for iPhone, Android, MacOS and Windows Android application allows employees to to take their business phone with them, allowing them to make and receive calls anywhere.
- Conferencing and video calling allow you to collaborate effectively without the requirement of a physical meeting.
- Cloud-based call routing makes it easy to redirect inbound calls to an alternative location or mobile device in the event of an office closure or outage of internet or power at a facility.
If there is any way we can help provide for you, please reach out by emailing us at [email protected] or calling 321-499-1000.