Bonfire Training

01/01/2021

Happy New Year! 🍾 #2021

12/30/2020

"Compassion, on its own is not enough. For effective leadership, compassion must be combined with wisdom." If you could use some support strengthening your compassion muscle, this article is a great place to start.

Caring too much can cloud your judgment.

12/28/2020

His unique approach changed the landscape of customer service and retail. We completely agree that it's important to recognize a bigger role for customer service. It's not just a siloed function, it's a brand building activity. RIP Tony

Tony Hsieh, the former chief of Zappos, helped build the online shoe retailer with a model of customer service that rested on a simple premise: Make every customer as happy as possible, even at the expense of sales—in the short term.

12/25/2020

May your days be merry and bright! Happy Holidays 🎄

12/23/2020

Every day, your customer service reps turn problems into solutions and fair-weather customers into loyal brand evangelists. How do their skills stack up against this list?

The search for great service starts with the people you hire. We have put together a customer service skills list that your representatives need, according to data.

12/21/2020

Looking for the best customer service and leadership training for your team?

12/18/2020

Santa gone virtual?! 🎁

12/16/2020

In this article, Author David Todd McCarty reminds us that sympathy and empathy are sometimes viewed as interchangeable descriptions for the same emotional reaction, yet they are very different. The difference in meaning is often explained with some variation of the following: sympathy is when you share the feelings of another; empathy is when you understand the feelings of another but do not necessarily share them.

The enormous cost of being empathetic in a fractious world, the danger of melting snow, the merits of unconditional love, and the wisdom of dogs and pumpkin pie.

12/14/2020

Customer service teams continue to encounter increased emotional content in their inquiries and interactions with customers. It can be emotionally exhausting! Is your team equipped to handle this "new normal'? The right training can help your team be more resilient, patient and proactive.

In the time of COVID, there is one clear trend I encounter, as a customer service and customer experience consultant, across every industry I work with: increased emotional content in the inquiries from and interactions with customers. Here are seven suggestions for responding to this new reality.

12/11/2020

Bah Humbug to 2020! 🤣

12/09/2020

Do your customers know what to expect when they buy from you? If you're not sure, check out this article.
https://themonticellonews.com/simple-ways-to-improve-your-customer-service-in-retail-p17107-147.htm

12/08/2020

Stress much? That little question might seem like an understatement with all that we have been through this year! So while we all approach and deal with things differently, we can probably all agree that 2020 has indeed been a stressful year. Join us for this 30-minute free live webinar to explore, discuss and share ideas on various ways to cope.
https://bonfiretraining.com/stress-much/