Startel

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Startel Startel is a leading provider of best-in-class contact center solutions. Powerful contact center software that's easy to use. Plain and simple.

Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, government, healthcare, insurance, telephone answering service and utilities. Today, Startel has customers in 43 states across the United States as well as Canada, Central America, New Zealand, and Switzerland. Our customers depend on Startel’s solutions and services to increase business efficiencies, identify performance opportunities and deliver quick, secure and accurate communication 24/7 x 365.

🍁 Happy Thanksgiving, Canada!Today we're sending warm wishes to our Canadian customers, partners, friends, and colleague...
10/12/2026

🍁 Happy Thanksgiving, Canada!

Today we're sending warm wishes to our Canadian customers, partners, friends, and colleagues.

Thanksgiving is a wonderful reminder to pause and reflect on the people, relationships, and moments we're grateful for.

We're thankful for the trust our customers place in us, the partnerships we've built, and the incredible community we're fortunate to be part of.

Wishing everyone celebrating a joyful Thanksgiving filled with good food, great company, and plenty of reasons to be thankful.

🍁 Happy Thanksgiving!

🍂 Happy Indigenous Peoples' Day.Today, we recognize and honor the histories, cultures, traditions, and contributions of ...
10/12/2026

🍂 Happy Indigenous Peoples' Day.

Today, we recognize and honor the histories, cultures, traditions, and contributions of Indigenous peoples.

Indigenous communities have shaped our shared history through generations of knowledge, resilience, innovation, and stewardship.

We join others in celebrating the rich cultural heritage and diversity that continue to enrich communities throughout North America and beyond.

🌎 Happy Columbus Day!Today is a reminder of humanity's enduring spirit of exploration, discovery, and curiosity.While th...
10/12/2026

🌎 Happy Columbus Day!

Today is a reminder of humanity's enduring spirit of exploration, discovery, and curiosity.

While the tools have changed dramatically over the centuries, the drive to explore new horizons, discover better solutions, and embrace new opportunities remains the same.

Whether crossing oceans or navigating new challenges in business, progress often begins with a willingness to venture beyond what's familiar.

⚓ What new opportunity, goal, or project are you exploring this year?

👻☎️ Two-Sentence Contact Center Horror Story"The carrier blamed the software vendor, and the software vendor blamed the ...
10/09/2026

👻☎️ Two-Sentence Contact Center Horror Story

"The carrier blamed the software vendor, and the software vendor blamed the carrier."

"The calls were still down."

😱

Sometimes the scariest part of an outage isn't the outage itself.

It's spending valuable time trying to figure out who owns the problem while your customers, agents, and business operations wait for answers.

When something goes wrong, the last thing you need is finger-pointing. You need a path to resolution.

🎃 What's the most frustrating support experience you've ever encountered?

Another great GLTSA Conference is in the books!Thank you to everyone who stopped by the Startel booth, shared insights, ...
10/08/2026

Another great GLTSA Conference is in the books!

Thank you to everyone who stopped by the Startel booth, shared insights, asked questions, and spent time with our team throughout the event. Conferences like GLTSA are always a great opportunity to strengthen relationships and learn from the answering service community.

We'd also like to congratulate Brian from Endicott Call Centers on winning our Bluetooth speaker giveaway! 🎉

Thanks again to GLTSA for another wonderful conference. We appreciate the opportunity to be part of it and look forward to seeing everyone again soon.

📖👻 Two-Sentence Contact Center Horror Story"I asked when we last tested the disaster recovery plan.""No one in the room ...
10/02/2026

📖👻 Two-Sentence Contact Center Horror Story

"I asked when we last tested the disaster recovery plan."

"No one in the room could remember."

😱

As spooky season continues, we're bringing back another edition of Two-Sentence Contact Center Horror Stories.

Unlike ghosts, monsters, and haunted houses, disaster recovery risks are real. The best plan isn't the one sitting on a shelf. It's the one that's been tested, reviewed, and is ready when it's needed.

Because when an outage, emergency, or unexpected disruption happens, that's not the time to discover your plan has been gathering dust.

What's the scariest business continuity or disaster recovery story you've heard?

🎀 October is Breast Cancer Awareness Month.This month, we join others in raising awareness, honoring survivors, remember...
10/01/2026

🎀 October is Breast Cancer Awareness Month.

This month, we join others in raising awareness, honoring survivors, remembering those we've lost, and supporting everyone affected by breast cancer.

Whether you've faced the disease personally, supported a loved one through treatment, or participated in awareness efforts, you know the impact breast cancer can have on individuals, families, and communities.

This October, we encourage everyone to take time to learn, share awareness, and support those affected by this disease.

💗 Together, awareness can make a difference.

📍 Next stop: Detroit!We're excited to be attending the GLTSA Conference October 6-8 and connecting with telephone answer...
09/29/2026

📍 Next stop: Detroit!

We're excited to be attending the GLTSA Conference October 6-8 and connecting with telephone answering service professionals from across the Great Lakes region and beyond.

Industry events like GLTSA are a great opportunity to share ideas, discuss challenges, discover new opportunities, and strengthen the relationships that make this industry so special.

If you'll be attending, make plans to stop by the Startel Experience Zone. We'd love to learn more about your business, answer your questions, and discuss ways to help your operation work even more efficiently.

We can't wait to see familiar faces and make some new connections along the way.

🤝 Will we see you in Detroit?

❓ Some questions make us laugh. Others make us think.Questions like:"Who decided Monday should happen every week?"Or:"If...
09/28/2026

❓ Some questions make us laugh. Others make us think.

Questions like:

"Who decided Monday should happen every week?"

Or:

"If the system is in the cloud, what happens when it rains?"

Maybe they don't have the most practical answers... but asking questions is how we learn.

In the contact center industry, the best improvements often start with a simple question:

"How can we help agents work smarter and serve customers better?"

The right question can uncover new opportunities, challenge old assumptions, and lead to better solutions for customers and teams alike.

💡 What's a question your team has asked that led to a meaningful improvement?

👻 Spooky season is almost here...So let's play a game:What's your contact center two-sentence horror story?We'll start:"...
09/25/2026

👻 Spooky season is almost here...

So let's play a game:

What's your contact center two-sentence horror story?

We'll start:

"Your call is important to us."
"You've been on hold for 43 minutes."

😱

Long wait times, missed calls, and frustrated customers can turn an ordinary day into a customer service nightmare.

Fortunately, horror stories don't have to be part of the script.

Now it's your turn. What's the scariest contact center sentence you've ever heard?

Address

16 Goodyear
Irvine, CA
92618

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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