Helpt

Helpt Helpt handles the frontline including calls, tickets, and everyday issues that slow teams down so your engineers can focus on higher-impact work.

Built to operate under your brand, follow your workflows, and keep service consistent at scale. Helpt offers expert, around-the-clock IT support tailored to your business's unique needs. Based in the US, our computer consulting services integrate smoothly with your existing infrastructure, allowing your company to scale tech support efficiently without the need to increase staff.

09/02/2026

What happens when MSPs don't just join a community, they actually own a piece of it? ๐Ÿ‘€

Lynn Williams of MSP OneShare powered by IBPI is pulling up a chair at the Cool Kids Table.

We talk what keeps MSPs competitive, the value of community, relationships in an AI-driven world, and a few things that have absolutely nothing to do with work.

๐ŸŽ™๏ธCheck out the teaser below. Full episode drops September 9.

Big congratulations to Hayden Walker on his promotion to Tech Support Pod Lead! ๐ŸŽ‰Your hard work and dedication haven't g...
09/01/2026

Big congratulations to Hayden Walker on his promotion to Tech Support Pod Lead! ๐ŸŽ‰

Your hard work and dedication haven't gone unnoticed, and we're excited to see you step into this next chapter at Helpt.

Well deserved, Hayden! ๐Ÿ‘

08/28/2026

AI can find an answer. But can it make someone feel heard?

When someone reaches out to support, theyโ€™re often already frustrated. The experience isnโ€™t just about solving the problem. Itโ€™s about empathy, clear communication and knowing what happens next.

At Helpt, we believe AI belongs behind the scenes making support better, while humans stay at the center of it.

David Sohn, Co-Founder at Helpt explains why. โคต๏ธ


https://na2.hubs.ly/H07w1gC0

That strategic IT project that's been "starting Monday" for three months? ๐Ÿ‘€Urgent work has a way of taking your team's t...
08/27/2026

That strategic IT project that's been "starting Monday" for three months? ๐Ÿ‘€

Urgent work has a way of taking your team's time. Tickets arrive. Users escalate. Alerts fire. Strategic projects just... wait.

So how do you protect project time when the tickets aren't going anywhere?

We break it down here โคต๏ธ
https://na2.hubs.ly/H07sB-d0

Please pause your regularly scheduled scrolling for this important ๐“๐„๐‚๐‡ ๐“๐€๐‹๐Š ๐“๐”๐„๐’๐ƒ๐€๐˜ question:โ€œ๐‡๐จ๐ฐ ๐ฆ๐ฎ๐œ๐ก ๐œ๐š๐Ÿ๐Ÿ๐ž๐ข๐ง๐ž ๐ข๐ฌ ๐ž๐ฏ๐ž๐ซ...
08/25/2026

Please pause your regularly scheduled scrolling for this important ๐“๐„๐‚๐‡ ๐“๐€๐‹๐Š ๐“๐”๐„๐’๐ƒ๐€๐˜ question:

โ€œ๐‡๐จ๐ฐ ๐ฆ๐ฎ๐œ๐ก ๐œ๐š๐Ÿ๐Ÿ๐ž๐ข๐ง๐ž ๐ข๐ฌ ๐ž๐ฏ๐ž๐ซ๐ฒ๐จ๐ง๐ž ๐œ๐จ๐ง๐ฌ๐ฎ๐ฆ๐ข๐ง๐  ๐๐š๐ข๐ฅ๐ฒ? ๐‚๐ฎ๐ซ๐ข๐จ๐ฎ๐ฌ.โ€

โ˜• One cup and done?
โšก Fueled by energy drinks every hour?
๐Ÿ’ง Somehow surviving on water and adequate sleep?

๐–๐ก๐š๐ญ'๐ฌ ๐ฒ๐จ๐ฎ๐ซ ๐๐š๐ข๐ฅ๐ฒ ๐œ๐š๐Ÿ๐Ÿ๐ž๐ข๐ง๐ž ๐ฌ๐ข๐ญ๐ฎ๐š๐ญ๐ข๐จ๐ง? ๐Ÿ‘‡

Question courtesy of Jonathan Nieto, Helpt Support Technician.

If you smell smoke before the alarm goes off, the alarm isn't doing its job. IT monitoring isn't much different.If โ€œHey,...
08/20/2026

If you smell smoke before the alarm goes off, the alarm isn't doing its job. IT monitoring isn't much different.

If โ€œHey, is anyone else having this problem?โ€ is how IT finds out, your first ticket is already late.

๐Ÿ”ฅ Read the article to find your monitoring blind spots before your users do.
https://na2.hubs.ly/H07lz_D0

๐“๐ž๐š๐ฆ ๐“๐ข๐๐›๐ข๐ญ ๐“๐ฎ๐ž๐ฌ๐๐š๐ฒJoin us in welcoming our newest Helptster, Michael Kubit ๐Ÿ‘‹๐Ÿ‘จโ€๐Ÿ’ป ๐‘๐จ๐ฅ๐ž: IT Support Technician๐Ÿ“ ๐‹๐จ๐œ๐š๐ญ๐ข๐จ๐ง: ...
08/18/2026

๐“๐ž๐š๐ฆ ๐“๐ข๐๐›๐ข๐ญ ๐“๐ฎ๐ž๐ฌ๐๐š๐ฒ

Join us in welcoming our newest Helptster, Michael Kubit ๐Ÿ‘‹

๐Ÿ‘จโ€๐Ÿ’ป ๐‘๐จ๐ฅ๐ž: IT Support Technician
๐Ÿ“ ๐‹๐จ๐œ๐š๐ญ๐ข๐จ๐ง: Ann Arbor, Michigan area
๐Ÿ’ก ๐–๐ก๐ฒ ๐ˆ๐“?
Michael has been providing IT support for nearly 30 years, driven by something pretty simple: he genuinely enjoys helping people. His curiosity for technology hasnโ€™t slowed down either. Heโ€™s currently pursuing a degree in AI Software Engineering and continuing to explore new ways technology can solve problems and create something fun along the way.

๐Ž๐ฎ๐ญ๐ฌ๐ข๐๐ž ๐จ๐Ÿ ๐–๐จ๐ซ๐ค, ๐‡๐ž ๐„๐ง๐ฃ๐จ๐ฒ๐ฌ:
๐ŸŽฎ Gaming, with a recently reignited love for World of Warcraft
โœ๏ธ Writing short stories
๐Ÿค– Using AI to โ€œvibe-codeโ€ small, playful (and sometimes goofy) applications
๐Ÿ’ป Experimenting with new technology

๐Ÿ“œ ๐‚๐ž๐ซ๐ญ๐ข๐Ÿ๐ข๐œ๐š๐ญ๐ข๐จ๐ง๐ฌ:
IT Fundamentals
CompTIA A+
Microsoft Certified Professional (MCP)

Everyone notices when IT misses.Almost no one notices the work that keeps things running the other 99.9% of the time.But...
08/13/2026

Everyone notices when IT misses.

Almost no one notices the work that keeps things running the other 99.9% of the time.

But making that work visible can be one of the simplest ways for a small IT team to get ahead without adding more to the list.

๐“๐ก๐ž 99.9% ๐จ๐Ÿ ๐ˆ๐“ ๐๐จ๐›๐จ๐๐ฒ ๐๐จ๐ญ๐ข๐œ๐ž๐ฌ โžก๏ธ https://na2.hubs.ly/H079Nf20

08/12/2026

๐€๐Ÿ๐ญ๐ž๐ซ ๐ซ๐ฎ๐ง๐ง๐ข๐ง๐  ๐š๐ง ๐Œ๐’๐ ๐Ÿ๐จ๐ซ ๐จ๐ฏ๐ž๐ซ ๐š ๐๐ž๐œ๐š๐๐ž, ๐‰๐จ๐ž ๐€๐ฅ๐š๐ฉ๐š๐ญ ๐›๐ฎ๐ข๐ฅ๐ญ ๐š ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ฒ ๐ญ๐จ ๐ฌ๐จ๐ฅ๐ฏ๐ž ๐จ๐ง๐ž ๐จ๐Ÿ ๐ญ๐ก๐ž ๐ฉ๐ซ๐จ๐›๐ฅ๐ž๐ฆ๐ฌ ๐ก๐ž ๐œ๐จ๐ฎ๐ฅ๐๐งโ€™๐ญ ๐ž๐ฌ๐œ๐š๐ฉ๐ž.

Joe, Founder and Chief Strategy Officer of Liongard, joins the Cool Kids Table to talk about:
โ€ฃ The reality of running an MSP
โ€ฃ Why a true โ€œsource of truthโ€ is so hard to achieve
โ€ฃ What separates IT organizations that build lasting customer relationships from the rest

With 25+ ๐ฒ๐ž๐š๐ซ๐ฌ ๐ข๐ง ๐ˆ๐“, Joe brings a unique perspective on whatโ€™s changed, what hasnโ€™t, and what IT leaders should be paying attention to now.

๐ŸŽ™๏ธ Watch the full episode โคต๏ธ

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