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Helpt Helpt handles the frontline including calls, tickets, and everyday issues that slow teams down so your engineers can focus on higher-impact work.

Built to operate under your brand, follow your workflows, and keep service consistent at scale. Helpt offers expert, around-the-clock IT support tailored to your business's unique needs. Based in the US, our computer consulting services integrate smoothly with your existing infrastructure, allowing your company to scale tech support efficiently without the need to increase staff.

10/16/2026

๐˜๐จ๐ฎ๐ซ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐๐จ๐ง'๐ญ ๐œ๐š๐ซ๐ž ๐ฐ๐ก๐จ'๐ฌ ๐จ๐ง ๐ญ๐ก๐ž ๐œ๐ฅ๐จ๐œ๐ค. ๐“๐ก๐ž๐ฒ ๐ฃ๐ฎ๐ฌ๐ญ ๐ค๐ง๐จ๐ฐ ๐ญ๐ก๐ž๐ฒ ๐ง๐ž๐ž๐ ๐ซ๐ž๐ฅ๐ข๐š๐›๐ฅ๐ž ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐ฐ๐ก๐ž๐ง ๐ฌ๐จ๐ฆ๐ž๐ญ๐ก๐ข๐ง๐  ๐ ๐จ๐ž๐ฌ ๐ฐ๐ซ๐จ๐ง๐ . โฐ

Nights, weekends, holidays, and well-deserved PTO shouldn't mean a different support experience. But keeping that experience consistent when your team is off the clock can be a challenge.

Helpt's co-founder David Sohn talks about what it takes to keep customers supported, even when your internal team isn't available. โคต๏ธ

Another software rollout. Another tab nobody opens. ๐Ÿ‘€Everything went according to plan. Training completed. Tickets reso...
10/15/2026

Another software rollout. Another tab nobody opens. ๐Ÿ‘€

Everything went according to plan. Training completed. Tickets resolved. But employees are still using the same old workarounds.

๐“๐ก๐ž ๐ฌ๐จ๐Ÿ๐ญ๐ฐ๐š๐ซ๐ž ๐ฐ๐จ๐ซ๐ค๐ฌ. ๐’๐จ ๐ฐ๐ก๐ฒ ๐ข๐ฌ๐ง'๐ญ ๐š๐ง๐ฒ๐จ๐ง๐ž ๐ฎ๐ฌ๐ข๐ง๐  ๐ข๐ญ?

Our latest article, ๐˜›๐˜ฉ๐˜ฆ ๐˜š๐˜ฆ๐˜ท๐˜ฆ๐˜ฏ๐˜ต๐˜ฉ ๐˜›๐˜ข๐˜ฃ ๐˜—๐˜ณ๐˜ฐ๐˜ฃ๐˜ญ๐˜ฆ๐˜ฎ, reveals what your support queue might be missing how your software investment could be going to waste. โคต๏ธ
https://na2.hubs.ly/H08pLrw0

๐“๐ž๐š๐ฆ ๐“๐ข๐๐›๐ข๐ญ ๐“๐ฎ๐ž๐ฌ๐๐š๐ฒJoin us in welcoming Daven Salinas to the Helpt team! ๐Ÿ‘‹๐Ÿ‘จโ€๐Ÿ’ป ๐‘๐จ๐ฅ๐ž: Support Technician๐Ÿ’ก ๐–๐ก๐ฒ ๐ˆ๐“?For Daven...
10/13/2026

๐“๐ž๐š๐ฆ ๐“๐ข๐๐›๐ข๐ญ ๐“๐ฎ๐ž๐ฌ๐๐š๐ฒ

Join us in welcoming Daven Salinas to the Helpt team! ๐Ÿ‘‹

๐Ÿ‘จโ€๐Ÿ’ป ๐‘๐จ๐ฅ๐ž: Support Technician
๐Ÿ’ก ๐–๐ก๐ฒ ๐ˆ๐“?
For Daven, working in IT combines two things he loves: computers and solving puzzles! With about three years of professional experience in help desk and administrative roles, he especially enjoys tackling stubborn, obscure technical issues. The trickier the problem, the more rewarding the challenge!

๐Ž๐ฎ๐ญ๐ฌ๐ข๐๐ž ๐จ๐Ÿ ๐–๐จ๐ซ๐ค, ๐‡๐ž ๐„๐ง๐ฃ๐จ๐ฒ๐ฌ:
๐ŸŽจ Graphic designing
๐ŸŽฎ Competitive fighting games

๐…๐ฎ๐ง ๐…๐š๐œ๐ญ: Daven isn't just a problem solver at work. Whether he's troubleshooting a tricky IT issue or competing in a fighting game, he enjoys a good challenge!

We're glad to have you on the team, Daven! ๐ŸŽ‰

10/09/2026

๐€๐ง๐จ๐ญ๐ก๐ž๐ซ ๐ญ๐ž๐œ๐ก๐ง๐ข๐œ๐ข๐š๐ง. ๐€๐ง๐จ๐ญ๐ก๐ž๐ซ ๐ฌ๐š๐ฅ๐š๐ซ๐ฒ. ๐€๐ง๐จ๐ญ๐ก๐ž๐ซ ๐›๐ž๐ง๐ž๐Ÿ๐ข๐ญ๐ฌ ๐ฉ๐š๐œ๐ค๐š๐ ๐ž. ๐€๐ง๐จ๐ญ๐ก๐ž๐ซ ๐ก๐ข๐ญ ๐ญ๐จ ๐ฒ๐จ๐ฎ๐ซ ๐›๐จ๐ญ๐ญ๐จ๐ฆ ๐ฅ๐ข๐ง๐ž. ๐Ÿ’ธ

Hiring is a big investment, and throwing another person at a growing ticket queue isn't always the answer.

Before you post that next job opening, hear what Helptโ€™s co-founder David Sohn has to say about knowing when to hire and when to rethink your approach. โคต๏ธ

๐„๐ฏ๐ž๐ซ๐ฒ๐จ๐ง๐žโ€™๐ฌ ๐ ๐ž๐ญ๐ญ๐ข๐ง๐  ๐ซ๐ž๐š๐๐ฒ ๐Ÿ๐จ๐ซ ๐ญ๐ก๐ž ๐ง๐ž๐ฐ ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ฅ๐š๐ฎ๐ง๐œ๐ก. ๐ˆ๐“โ€™๐ฌ ๐ ๐ž๐ญ๐ญ๐ข๐ง๐  ๐ซ๐ž๐š๐๐ฒ ๐Ÿ๐จ๐ซ ๐ญ๐ก๐ž ๐ช๐ฎ๐ž๐ฎ๐ž. ๐Ÿš€Access issues. Repeat questio...
10/08/2026

๐„๐ฏ๐ž๐ซ๐ฒ๐จ๐ง๐žโ€™๐ฌ ๐ ๐ž๐ญ๐ญ๐ข๐ง๐  ๐ซ๐ž๐š๐๐ฒ ๐Ÿ๐จ๐ซ ๐ญ๐ก๐ž ๐ง๐ž๐ฐ ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ฅ๐š๐ฎ๐ง๐œ๐ก. ๐ˆ๐“โ€™๐ฌ ๐ ๐ž๐ญ๐ญ๐ข๐ง๐  ๐ซ๐ž๐š๐๐ฒ ๐Ÿ๐จ๐ซ ๐ญ๐ก๐ž ๐ช๐ฎ๐ž๐ฎ๐ž. ๐Ÿš€

Access issues. Repeat questions. The same problem showing up five different ways.

Our latest article breaks down how to prepare your support team for the wave of tickets that follows a technology rollout in ๐˜Ž๐˜ฐ-๐˜“๐˜ช๐˜ท๐˜ฆ ๐˜๐˜ด ๐˜•๐˜ฐ๐˜ต ๐˜ต๐˜ฉ๐˜ฆ ๐˜๐˜ช๐˜ฏ๐˜ช๐˜ด๐˜ฉ ๐˜“๐˜ช๐˜ฏ๐˜ฆ โคต๏ธ
https://na2.hubs.ly/H08g8GZ0



10/07/2026

100 ๐จ๐ฉ๐ž๐ง ๐ญ๐š๐›๐ฌ, ๐ ๐จ๐š๐ฅ๐ฆ๐š๐ฑ๐ฑ๐ข๐ง๐ , ๐š ๐ฅ๐ข๐ญ๐ญ๐ฅ๐ž ๐Ÿ๐ซ๐ข๐ž๐ง๐๐ฅ๐ฒ ๐œ๐จ๐ฆ๐ฉ๐ž๐ญ๐ข๐ญ๐ข๐จ๐ง, ๐š๐ง๐ ๐š ๐๐&๐‰ ๐ข๐ง ๐ก๐š๐ง๐. ๐๐ข๐œ๐จ๐ฅ๐š๐ฌ ๐…๐ซ๐ฒ ๐จ๐Ÿ ๐“๐ฎ๐ซ๐›๐จ๐ƒ๐จ๐œ๐ฑ ๐ฆ๐š๐๐ž ๐ก๐ข๐ฆ๐ฌ๐ž๐ฅ๐Ÿ ๐ซ๐ข๐ ๐ก๐ญ ๐š๐ญ ๐ก๐จ๐ฆ๐ž ๐š๐ญ ๐ญ๐ก๐ž ๐‚๐จ๐จ๐ฅ ๐Š๐ข๐๐ฌ ๐“๐š๐›๐ฅ๐ž.

Pull up a seat and enjoy the full episode when it drops 10/14. ๐ŸŽ™๏ธ

๐“๐ž๐š๐ฆ ๐“๐ข๐๐›๐ข๐ญ ๐“๐ฎ๐ž๐ฌ๐๐š๐ฒJoin us in welcoming our newest Helptster, Albert Elias ๐Ÿ‘‹๐Ÿ‘จโ€๐Ÿ’ป ๐‘๐จ๐ฅ๐ž: IT Support Technician๐Ÿ“ ๐‹๐จ๐œ๐š๐ญ๐ข๐จ๐ง: ...
10/06/2026

๐“๐ž๐š๐ฆ ๐“๐ข๐๐›๐ข๐ญ ๐“๐ฎ๐ž๐ฌ๐๐š๐ฒ
Join us in welcoming our newest Helptster, Albert Elias ๐Ÿ‘‹

๐Ÿ‘จโ€๐Ÿ’ป ๐‘๐จ๐ฅ๐ž: IT Support Technician
๐Ÿ“ ๐‹๐จ๐œ๐š๐ญ๐ข๐จ๐ง: Northwestern Virginia
๐Ÿ’ก ๐–๐ก๐ฒ ๐ˆ๐“?
Albert made the jump into IT in 2020 and hasnโ€™t looked back. Before joining Helpt, he spent a couple of years supporting more than 500 end users as the only Tier 1 technician on a three-person local government IT team. He loves technology, problem solving, and the opportunity to keep learning along the way.

๐Ž๐ฎ๐ญ๐ฌ๐ข๐๐ž ๐จ๐Ÿ ๐–๐จ๐ซ๐ค, ๐‡๐ž ๐„๐ง๐ฃ๐จ๐ฒ๐ฌ:
๐Ÿ›ถ Kayaking and camping
๐ŸŽฃ Fishing and hiking
๐Ÿ„ Identifying birds and wild mushrooms
๐Ÿ“š Reading
๐ŸŽฎ Gaming, including his 3,000th (give or take) playthrough of Skyrim

๐…๐ฎ๐ง ๐…๐š๐œ๐ญ: Albert describes himself as an โ€œoutdoorsman by day, geek by night.โ€ He lives with his partner and their cat and says John Denverโ€™s Take Me Home, Country Roads pretty much sums up what itโ€™s like there.

๐Ÿ“œ๐‚๐ž๐ซ๐ญ๐ข๐Ÿ๐ข๐œ๐š๐ญ๐ข๐จ๐ง๐ฌ:
Google IT Support Certificate
CompTIA A+

๐Ž๐ฎ๐ซ ๐Ÿ๐ข๐ซ๐ฌ๐ญ ๐Œ๐’๐ ๐’๐ฎ๐ฆ๐ฆ๐ข๐ญ ๐ข๐ฌ ๐จ๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ๐ฅ๐ฒ ๐ข๐ง ๐ญ๐ก๐ž ๐›๐จ๐จ๐ค๐ฌ. ๐Ÿ‘€Matt Pincus and David Sohn spent a few great days in Orlando meeting M...
10/02/2026

๐Ž๐ฎ๐ซ ๐Ÿ๐ข๐ซ๐ฌ๐ญ ๐Œ๐’๐ ๐’๐ฎ๐ฆ๐ฆ๐ข๐ญ ๐ข๐ฌ ๐จ๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ๐ฅ๐ฒ ๐ข๐ง ๐ญ๐ก๐ž ๐›๐จ๐จ๐ค๐ฌ. ๐Ÿ‘€

Matt Pincus and David Sohn spent a few great days in Orlando meeting MSP leaders and talking about whatโ€™s putting pressure on their help desks and how they can give their teams more time to ๐Ÿ๐จ๐œ๐ฎ๐ฌ ๐จ๐ง ๐ฐ๐ก๐š๐ญ ๐ฆ๐š๐ญ๐ญ๐ž๐ซ๐ฌ.

A big thank you to everyone who stopped by Booth #802, shared their challenges, and spent some time with the Helpt team. We also enjoyed seeing some familiar and new faces throughout the event, including Abhi Saini of Bearium Networks and Jay McBain of Canalys.

And congratulations to Hal Abramovitch of Live Oak, the winner of our Ray-Ban Meta glasses! ๐Ÿ‘“

Thanks for a great first MSP Summit. Until next time!

โ€œ๐–๐ž ๐›๐จ๐ฎ๐ ๐ก๐ญ ๐š ๐ง๐ž๐ฐ ๐ฉ๐ฅ๐š๐ญ๐Ÿ๐จ๐ซ๐ฆ. ๐ˆ๐ญ ๐ ๐จ๐ž๐ฌ ๐ฅ๐ข๐ฏ๐ž ๐ง๐ž๐ฑ๐ญ ๐ฆ๐จ๐ง๐ญ๐ก. ๐‚๐š๐ง ๐ฒ๐จ๐ฎ ๐ ๐ž๐ญ ๐ž๐ฏ๐ž๐ซ๐ฒ๐จ๐ง๐ž ๐ซ๐ž๐š๐๐ฒ?โ€ ๐Ÿ˜‘No one asked IT about the tool. No one...
10/01/2026

โ€œ๐–๐ž ๐›๐จ๐ฎ๐ ๐ก๐ญ ๐š ๐ง๐ž๐ฐ ๐ฉ๐ฅ๐š๐ญ๐Ÿ๐จ๐ซ๐ฆ. ๐ˆ๐ญ ๐ ๐จ๐ž๐ฌ ๐ฅ๐ข๐ฏ๐ž ๐ง๐ž๐ฑ๐ญ ๐ฆ๐จ๐ง๐ญ๐ก. ๐‚๐š๐ง ๐ฒ๐จ๐ฎ ๐ ๐ž๐ญ ๐ž๐ฏ๐ž๐ซ๐ฒ๐จ๐ง๐ž ๐ซ๐ž๐š๐๐ฒ?โ€ ๐Ÿ˜‘

No one asked IT about the tool. No one asked what it would take to support. But somehow, the rollout problems are about to become their problems.

Thereโ€™s a better time to involve support: before the contract is signed.

Sound familiar? Hereโ€™s how to change that conversation before the ink dries. โคต๏ธ
https://na2.hubs.ly/H085yxM0

09/25/2026

๐€๐๐๐ข๐ง๐  ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐œ๐š๐ฉ๐š๐œ๐ข๐ญ๐ฒ ๐ข๐ฌ ๐จ๐ง๐ž ๐ญ๐ก๐ข๐ง๐ . ๐€๐๐๐ข๐ง๐  ๐š๐ง๐จ๐ญ๐ก๐ž๐ซ ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ฒ ๐ญ๐จ ๐ฒ๐จ๐ฎ๐ซ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ข๐ฌ ๐š๐ง๐จ๐ญ๐ก๐ž๐ซ.

That distinction matters when youโ€™ve spent years building a brand and earning your customersโ€™ trust. Adding more support to your help desk shouldnโ€™t mean introducing more complexity for the people you serve.

Helptโ€™s co-founder David Sohn explains why white-label has always been an important part of our model. โคต๏ธ

Exploring white-label support? ๐‹๐ž๐ญโ€™๐ฌ ๐ญ๐š๐ฅ๐ค ๐š๐›๐จ๐ฎ๐ญ ๐ก๐จ๐ฐ ๐ฒ๐จ๐ฎ ๐œ๐š๐ง ๐š๐๐ ๐œ๐š๐ฉ๐š๐œ๐ข๐ญ๐ฒ ๐ฐ๐ก๐ข๐ฅ๐ž ๐ค๐ž๐ž๐ฉ๐ข๐ง๐  ๐ญ๐ก๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฒ๐จ๐ฎ๐ซ๐ฌ. Schedule time with our team here: https://na2.hubs.ly/H07_Wg50

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