ADEC Innovations

ADEC Innovations ADEC Innovations seamlessly delivers fully integrated, cost-effective industry expertise, business process & data management, and software services.

Our mission: to ensure we meet your ever-evolving ESG needs and help you improve sustainability performance, gain unprecedented insights, optimize resource use, and drive operational efficiencies. With a global force of over 3,500 employees, our presence spans five continents – Asia, Australia, Europe, Africa and North America. We offer a wide range of solutions and consulting services across mult

iple fields, providing industry expertise in sustainability, environmental data services, knowledge management, data management, health information, and public-private partnerships. In all these business areas, we focus on aggregating, organizing and giving visibility to data in order to enable client organizations’ leaders and stakeholders to make informed decisions. Our comprehensive suite of ESG Solutions assist organizations in minimizing negative social and environmental impacts, maximize efficiency, and drive long-term business growth through sustainable profitability and empowered decision making.

Your customers see one experience. Does your CX work as one to meet their expectations?Behind the scenes, that experienc...
08/20/2026

Your customers see one experience. Does your CX work as one to meet their expectations?

Behind the scenes, that experience can span multiple channels, systems and teams. The right CX outsourcing partner can help bring those elements into alignment, creating a more consistent experience for your customers.

Three ways CX outsourcing can help:

1️⃣Connect the touchpoints – unify channels and customer interactions for greater consistency.
2️⃣Combine technology with expertise –use AI-enabled solutions alongside skilled people to resolve customer needs effectively.
3️⃣Scale without compromising CX – access the people, technology, and operational capability to respond as demand changes.

👉Ready to create moments that matter? Discover what connected, AI-enabled CX outsourcing could do for your business. https://www.adec-innovations.com/adec-workforce/customer-experience/

What are Finance Shared Services leaders thinking about right now?Over the past few weeks, we’ve been putting questions ...
08/18/2026

What are Finance Shared Services leaders thinking about right now?

Over the past few weeks, we’ve been putting questions to our LinkedIn community about the future of Finance, AI and Finance Shared Services – including what’s holding functions back and what it takes to move them forward.

And you’ve been telling us what’s on your mind.

We’ve brought those conversations together in an insights article, exploring the questions, challenges and priorities emerging from our social community, with a sprinkling of wisdom we have gleaned as an F&A outsourcing Partner working with SSCs and GBS organizations around the world.

👇 Read the insight article and see what your fellow Finance professionals had to say.
And if you’re not already following us, join the conversation: What’s on your Finance Shared Services agenda right now? https://www.adec-innovations.com/blogs/preparing-your-finance-function-for-ai/

08/06/2026

Customer friction doesn't start with one bad interaction; it builds across touchpoints before your customers walk away.

If you could eliminate just one source of customer frustration from your eCommerce or SaaS business forever, which would it be?

Your customers having to:

🗣️ Repeat themselves
🗣️ Wait on hold
🗣️ Be transferred
🗣️ Receive generic AI responses.

These frustrations are often symptoms of something bigger: disconnected systems, fragmented journeys, and siloed support.

That's where AI-enabled CX outsourcing can make the difference, bringing together the right technology, processes, and people to create more connected customer experiences.

👉 If you're on the front lines of customer support, what's the biggest source of friction your customers experience – and why is it so difficult to solve?

Ask five Finance leaders what's holding their Finance Shared Services or GBS back, and you'll probably get five differen...
08/05/2026

Ask five Finance leaders what's holding their Finance Shared Services or GBS back, and you'll probably get five different answers.

Some point to legacy systems; others to manual processes, data quality, skills shortages, or change management.

None of them are wrong. The answer depends on where an organization is in its Finance Shared Services maturity journey. As priorities evolve, so do the barriers to building a high-performing Finance function. While one organization may still be focused on standardizing processes, another may be looking to scale with automation and AI.

With that in mind, what's the biggest barrier facing your FSS today?

Is it one of these, or something else entirely?

👉 Share your thoughts in the comments. We'd love to hear your perspective!

07/17/2026

On June 27, 2026, 37 employees in the Philippines joined the ADEC HOPE Initiative as volunteers with Loaves & Fishes Foundation, Inc., for a day dedicated to service under the theme "Fighting Hunger, Feeding Hope."

The team helped with meal preparation, kitchen cleaning, and the foundation's outreach operations, showing up with their hands and their hearts.

This day was a reminder that compassion becomes powerful when it's shared. Small acts of service and kindness can ripple into something much bigger for a community in need.

Through this partnership, ADEC Innovations continues to build a culture rooted in volunteerism, gratitude, and social responsibility.

To our partners at Loaves & Fishes Foundation, thank you for the opportunity to serve alongside you. 🫰🏼Learn more about their mission at loavesxfish.com.

Over the past few weeks, one thing has become clear from our conversations: Finance leaders aren't just thinking about w...
07/07/2026

Over the past few weeks, one thing has become clear from our conversations: Finance leaders aren't just thinking about what AI can automate…

They're thinking about what AI makes possible for Finance Shared Services, SSCs, and GBS.

‼️Here's your challenge: Describe the future Finance function in ONE word.

🤔 Strategic?
🤔 Predictive?
🤔 Intelligent?
🤔 Proactive?
🤔 Or something else entirely?

There's no right answer. We're curious to see how our F&A community envisions the next chapter of Finance Shared Services.

Share your word in the comments. 👇

In a recent poll, we asked our LinkedIn F&A community where AI and automation are delivering the biggest impact. Guess w...
06/30/2026

In a recent poll, we asked our LinkedIn F&A community where AI and automation are delivering the biggest impact. Guess what came out tops?

It was Record-to-Report (R2R).

While Accounts Payable and Accounts Receivable have long been recognised as prime candidates for automation, today's finance leaders are increasingly focused on transforming the processes that deliver visibility, control, and insight.

AI is helping finance teams shorten close cycles, automate reconciliations, identify discrepancies earlier, and spend less time correcting data, and more time analysing it.

The takeaway: The conversation is evolving from ‘Where can we automate?’ to ‘Where can AI create the greatest business value?’

Does this reflect what you're seeing in your F&A function or SSC?

Strong partnerships are built on trust, communication, and continuous improvement. Our 2025 Customer Satisfaction Survey...
06/24/2026

Strong partnerships are built on trust, communication, and continuous improvement. Our 2025 Customer Satisfaction Survey highlights:

📈 Record-high CSAT of 4.46
📈 Excellent NPS of 85.5
📈 57% client participation in our annual survey

The results reflect our commitment to listening, improving, and delivering value for our clients.

Swipe through to explore the findings.

Has your Finance Shared Services already done the hard work of centralizing processes, standardizing ops, and driving ef...
06/23/2026

Has your Finance Shared Services already done the hard work of centralizing processes, standardizing ops, and driving efficiency at scale?👇

The next challenge: Evolving from a Shared Services Centre to GBS!

As finance becomes more connected, data-driven, and strategic, automation and AI are helping organizations unlock greater agility, visibility, and business value. Increasingly, finance and accounting outsourcing is playing a key role in enabling that transition.

In our latest article, we explore how working with an F&A outsourcing partner can help your FSS scale into a modern GBS environment powered by AI, automation, and integrated service delivery.

👉Read the full blog https://adec.link/uqMbT

Growth is great! Until your in-house CX team can’t keep pace, leaving your once fast-growing ecommerce brand constrained...
06/18/2026

Growth is great! Until your in-house CX team can’t keep pace, leaving your once fast-growing ecommerce brand constrained by its support model.

As volumes rise, markets expand, and customer expectations grow, many in-house CX models start feeling the strain:

👉🏼 Slower response times
👉🏼 Operational pressure during peaks
👉🏼 Rising support costs
👉🏼 Coverage gaps across regions and channels

The challenge? eCommerce growth isn’t linear, but many support models still are!

In our latest blog, we explore:
✅ Why in-house CX models become harder to scale
✅ Where customer support starts to break down
✅ How outsourcing adds flexibility, specialist expertise, and global coverage
✅ Why hybrid AI-human CX models are reshaping scalable support.

If your customer support model is starting to feel stretched, this one’s worth a read 👉 https://adec.link/uqHkp

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