09/20/2026
Last night around 9:00 PM, we were alerted to multiple customers without internet service in parts of Tishomingo, Dennis, and Belmont.
Our team began tracing the affected fiber route and, around midnight, located the source of the outage. A tree branch had fallen within the right-of-way and came into contact with both the electrical conductor and our supporting strand for the fiber. This caused our 144-count fiber cable to catch fire, resulting in significant damage and the loss of service to multiple areas.
After locating the damage, our technicians remained on-site to determine the full scope of the repair and gathered the necessary materials so crews could hit the ground running at 6:00 AM this morning.
Our team has worked throughout the morning repairing and restoring the damaged fiber, and we’re happy to report that all affected customers are now back online.
We know losing internet service is frustrating, especially on a Sunday, and we sincerely apologize for the interruption. We appreciate everyone’s patience while our crews worked to locate an unusual problem and get service restored as quickly and safely as possible.
If you are still without service, it is likely your loss of service is unrelated to this incident. Please contact our technical support at (844) 847-4775 for further troubleshooting and to get a ticket open.