08/05/2026
Today’s LEP caller primarily spoke Ilocano but also understood Tagalog. The client shared that she had been unable to find an Ilocano interpreter. While I don’t provide Ilocano interpreting services, I do understand the language from growing up hearing my parents and relatives speak it.
Working together, and with the client’s understanding of Tagalog, we were able to successfully communicate and schedule her appointment.
Experiences like this highlight the importance of language access and the need for more qualified interpreters in less commonly requested languages.
Every successful interaction means one more person receives the care they need.