05/28/2026
Sometimes it’s not a performance problem, it’s a fit problem.
A client called me about a high-performing sales team member who consistently missed quota. From a skills standpoint, nothing seemed off. It made the situation difficult for my client to understand what was missing.
When we reviewed their TriMetrix results, here’s what we found:
→ Top Motivator is Social (helping people)
→ Lowest Motivator ( #6): Utilitarian (ROI and commission focused)
→ High Understanding Others in Acumen (deep empathy)
→ Low Customer Focus competency in the “closing” context
This sales rep was EXCELLENT at building relationships and understanding customer needs, but they struggled with the “close” because it felt transactional.
The role just wasn’t a FIT with how they were naturally wired.
This person was a better fit for an account management role, where they could nurture long-term relationships.
With the right insights from TriMetrix and the right placement using SPARK, leaders are actually equipped to make simple adjustments to lead to better outcomes for the whole team.