SkyPacket - Pennsylvania

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SkyPacket - Pennsylvania SKYPACKET is a fixed wireless Internet service provider serving parts of the North East USA. The Sky is our Wire! Skypacket believes in strong communities.

Skypacket is your alternative internet choice to Cable or DSL providers. Skypacket is not a satellite based internet, it is a radio based system that uses the same technology developed for emergency communications and law enforcement. We provide service to limited areas, which allows us to be more responsive to YOU, our customer. No Bundles & Just right amount of HIGH SPEED Internet, you and your family need to stream and game, and priced to make your bank account smile. With speeds up to 5x faster than your DSL Provider, Skypacket is the perfect internet service to go with your DISH or DirectTV. We are committed to helping build those strong
communities through our affiliate program by providing funding to Local Community based Organizations.

09/01/2026

As of 8pm, we are confident Lumen has completed emergency maintenance on their fiber disruption and services should be back. If you're still experiencing a loss of service, please reset your power brick to the rooftop device. Once again we apologize for this loss of service.

To our customers in the Lackawanna/Jessup area, we are experiencing a provider outage from Lumen- our main fiber provider. This is due to fiber damage in New Jersey. Our back up link is not functioning at this time. We understand this is unacceptable and are anxiously awaiting updates from Lumen on repairs which we have been told are commencing immediately. We will provide updates when we receive information. Our deepest apologies for the inconvenience.

08/28/2026

Update 8/29 11:15 am- Our crews have completed repairs and services are restored. We will issue credits for lost service time related to this lightning strike. Thank you again for your patience and understanding.

We are experiencing an outage impacting a portion of our Lackawanna network. This is due to possible lightning damage from last evenings storms. Technicians are working on a fix and we expect this to be resolved today. We apologize for the inconvenience and will provide an update when service is restored.

UPDATE As of 4:30pm - Our technicians have discovered that we experienced a catastrophic lightning strike that has destroyed all of our assets on 1 tower. Plans are to climb and replace all damaged equipment tomorrow morning (Saturday 8/29) ASAP. We are deeply sorry for this inconvenience. We understand how frustrating it is to be without internet and are working to remedy the issue as fast as possible.

Thank you.

Hey Skypacket Customers! We've heard from some folks that may jump to resetting or defaulting their router when attempti...
07/01/2026

Hey Skypacket Customers!

We've heard from some folks that may jump to resetting or defaulting their router when attempting to self-troubleshoot connectivity issues. DON'T RESET! RESTART!

Of course, we are always here to help if any issue persist.

Thank you and stay cool! 😎

Attention Luzerne and Lackawanna customer. We were able to make contact with our fiber provider, Lumen, and they have co...
06/30/2026

Attention Luzerne and Lackawanna customer. We were able to make contact with our fiber provider, Lumen, and they have confirmed there is a cut fiber line due to a vehicle incident this morning. Their crews are on site currently and working to make all necessary repairs to get service restored to our network. Please be patient with us as we are at their mercy on this one. Any updates we receive will be posted here.

Our apologies for this interruption and we understand the inconvenience of this service interruption.

Update as of 12:09PM 6/30/2026:

2026-06-30 16:08:03 GMT - The Lumen NOC has confirmed alarms are clear. Work is underway to validate service restoral.

Update as of 11:09AM 6/30/2026

Update as of 3:08 pm 6/30/2026: We have been informed the splice has been completed. Services should begin coming back on now! If you are still experiencing issues, please restart your radio by unplugging and re plugging in the power supply to the radio. (NOT your router). Some folks refer to this as their "dish".

Thank you to our customers. We greatly appreciate your patience and apologize for the service interruption. We are working on a backup feed from a separate provider. Work is due to kick off this Thursday, we hope to have this working by the end of the week. This will provide redundancy and greater network reliability.

06/09/2026

Lackawanna County Customers,

As you may know, we are currently experiencing a service outage.

Our technician was on-site earlier this evening attempting to troubleshoot the equipment. Unfortunately, it appears the issue is outside of our direct control. We have opened a ticket with our provider, Lumen, and are working closely with them to resolve the matter.

We hope to have a further update for you in the near future. Please accept our sincere apologies for any inconvenience this may cause.

UPDATE: Services have been restored. Power cycling the power brick to your dish should resolve any outstanding issues. We apologize for the inconvenience this provider related outage has caused.

06/08/2026

We are currently experiencing a service outage affecting customers in the Jessup, and Lackawanna areas. A technician has been dispatched and is en route to investigate the issue. We appreciate your patience and will provide updates as more information becomes available.

Attention Lackawanna customers. Our fiber provider, Lumen, will be conducting scheduled maintenance within our network. ...
05/19/2026

Attention Lackawanna customers. Our fiber provider, Lumen, will be conducting scheduled maintenance within our network. This is an essential upgrade and will be taking place on Friday May 22 beginning at 12:00 AM. Lumen anticipates this upgrade to be completed by 4:00 AM.
While not everyone in Lackawanna County will be affected, customers in the Jessup and surrounding areas may experience service interruptions during this time. We apologize in advance for this inconvenience but this upgrade is essential to continue to service you with reliable internet service.
If you have any questions regarding this upgrade, please give our office a call at 800-214-9060.

Thank you.

Update: Service has been restored - we are currently on generator power but we do expect the main line to be repaired as...
03/14/2026

Update: Service has been restored - we are currently on generator power but we do expect the main line to be repaired as well today.

Update 1:00PM : Our electrician is on-site, repairs are expected to begin shortly, and we do expect service to be restored this afternoon.

Good morning McKean County customers,

Unfortunately we are currently experiencing an outage at our Eldred tower site due to a downed power line on the access road. Our local technician is on-site awaiting the arrival of our electrician, and we are working to resolve the issue as soon as possible. We will provide further updates as we are able to. We apologize for any inconvenience caused and thank you for your patience!

03/11/2026

Update: Service has been restored as of 3/13/2026 at 5:45pm. We thank you for your patience during the repair process, if you are still experiencing any technical difficulties, please contact us and we will get back to you as soon as possible.

Update: 3/13 12:42pm. Climbing crews have arrived on site. Repair work will begin shortly.

Update: 3/12 9:05am. Replacement equipment is being picked up this morning, however a climbing crew is not available to climb the tower until tomorrow (3/13) to complete the repairs. Restore time for tomorrow is not yet known. We thank you and appreciate your ongoing patience.

Update: 3/11 3:15pm. Replacement equipment is getting picked up tomorrow morning (3/12) and we are working to get a climbing crew that is available to climb the tower and replace the destroyed equipment. If you work from home/homeschool it would be a good idea to make alternative arrangements for tomorrow (3/12).

McKean County Customers: SkyPacket Networks is aware of and working on an outage with our Nissell and Drive In towers. A lightning strike from this morning's storm has knocked out service. Our team is working diligently to get service restored as quickly as possible.

We appreciate your patience while we work to get service restored. Updates will be posted here as we have them.

Areas affected include Highland Rd south of Kane, Lamont Rd and surrounding area. Also includes areas of Rt 6 near the Kane Drive In Theatre.

Yesterday’s outages were a mess.Phones down. Data down. Systems frozen. A lot of businesses were completely stuck waitin...
01/15/2026

Yesterday’s outages were a mess.

Phones down. Data down. Systems frozen. A lot of businesses were completely stuck waiting for someone else’s network to come back.

If your operation depends on the internet for shipping, inventory, credit cards, dispatch, or phones, relying on just one provider is a big risk.

That’s where Skypacket Networks comes in.

We provide fixed wireless backup internet for businesses, especially warehouses, manufacturers, and rural operations that can’t afford to go dark when cable, fiber, or cellular goes down. When your main line fails, our connection keeps you online so you can keep working.

It’s not about replacing what you already have it’s about making sure you’re protected when it breaks.

If yesterday caused even one hiccup in your business or operations, it’s worth having a backup.

📞 1 (800) 214-9060
🌐 Skypacket.net
📧 [email protected]

Stay connected when others go down.

Address

50 Alberigi Drive
Jessup, PA
18434

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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