FIRM Incident Response

09/01/2026

When the right team is in place, the claims process moves more smoothly.

One of our partners shared how working with the FIRM team has helped improve vendor communication, keep paperwork organized and on time, and ultimately help move claims along faster.

Looking for better support with your mitigation needs? See how FIRM can help.

07/21/2026

We're monitoring Tropical Storm Bertha so you can stay focused on your properties.

As the storm continues to develop across the Gulf Coast, the FIRM Response team is actively tracking conditions and is prepared to support property managers before, during, and after the storm!

06/23/2026

Day two of the CARH Annual Meeting & Legislative Conference, and our team is excited to see what the next two days have in store! 😁

If you missed us yesterday, stop by our booth or say hello to Meagan Benton, Michael Saldate, and Trent Bohrmann as they make their way around the conference.

06/23/2026

What does effective restoration management look like?

One FIRM client, Extended Stay America, has saved more than $300,000 in restoration costs and uncovered over $200,000 in vendor invoice errors annually through the program.

Beyond the savings, we helped minimize business interruption, get revenue-generating rooms back online faster, and enable internal teams to stay focused on their core responsibilities rather than managing restoration projects.

The right process can make a significant difference when every day of downtime matters.

06/17/2026

Our team has arrived in New Orleans and is ready for Apartmentalize 2026!

We look forward to connecting and making the most out of this week.

06/10/2026

Strong partnerships often lead to measurable results.

After implementing our FIRM program, GreenTree Property Management reported a 32% reduction in labor costs, nearly 20% savings on equipment charges, and identified $5,000 in invoice errors within the first quarter.

Results like these are why teams continue to trust FIRM when every response matters. To learn more about how FIRM can assist you, scan the QR code below!

04/20/2026

With major flooding concerns rising in states like Michigan, are you prepared?

When water hits, every minute counts. Prioritize safety, stop the source if you can, document everything, and begin drying as quickly as possible. Within 24 to 48 hours, water damage can turn into mold and significantly higher repair costs. To learn more, click the link here:

https://www.palmbld.com/blog/property-manager-emergency-water-damage-protocol?utm_source=chatgpt.com

A step-by-step water damage protocol for property managers: first-hour checklist, tenant notices, insurance documentation, and FL/NC/SC claim timing notes.

03/17/2026

Top predictions for the Multifamily industry in 2026.

To read and learn more, click the link below.

Print Friendly A disciplined reset today sets up a materially stronger cycle ahead. Here’s how 2026 is likely to unfold and where strategy, patience, and selectivity matter most. 1. National...

02/27/2026

Strong tenant screening can make or break the rental experience.

A recent article outlines practical ways to identify potential red flags before a lease is signed, from verifying income and rental history to conducting background and credit checks. A consistent, well-documented process helps reduce risk and set clear expectations from day one.

To learn more, click here:

Print Friendly A small amount of preparation early can help landlords avoid late payments, excessive complaints, property damage, and other issues that often stem from rushed or inconsistent tenant selection....

02/05/2026

Snow and ice can create serious risks for property owners. Make sure your winter plan is solid. ❄️

Need a plan? FIRM can help.

Print Friendly While climate change may have reduced the frequency of multi-foot snowfalls in the New York metro, when we do get dumped on, the precipitation tends to be heavier...