KPU Telecommunications

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KPU Telecommunications Totally Local, Simply Better! Ultra hi-speed fiber-fast internet, voice, innovative business services Call us 228-5474 to learn more.

KPU is Ketchikan's only totally local source for communication services. Stop into the Plaza today to see how you can save money, get unlimited internet, free fiber to your home, and more!

For those customers and friends who would like to attend Alan Medlin's service, it will be held Saturday October 10th 2 ...
10/06/2026

For those customers and friends who would like to attend Alan Medlin's service, it will be held Saturday October 10th 2 pm at Kingdom Hall located at 3200 Fairview Avenue.

Remembering Alan MedlinIt is with profound sadness that KPU Telecommunications shares the unexpected passing of our frie...
10/01/2026

Remembering Alan Medlin
It is with profound sadness that KPU Telecommunications shares the unexpected passing of our friend and colleague, Alan Medlin.
Alan joined KPU in early 2016, and during nearly a decade with us, he became an integral part of the KPU Telecom family—and a familiar and trusted face to many of our customers.
As a KPU installer, Alan specialized in helping customers solve technical problems in their homes. But what made Alan special wasn’t simply that he could fix a problem. It was the way he treated people while doing it.
Alan took the time to listen. He made personal connections. He genuinely cared about helping people, and customers remembered that. Many would call KPU and ask for Alan by name.
On one service call, Alan discovered that he and the customer shared an interest in ham radio. What began as a technical service visit became a genuine conversation between two people with a common interest. The connection meant enough to the customer that he later made a special trip to KPU’s central office just to bring Alan a book about ham radios. It was a small moment, but one that says a great deal about Alan’s ability to connect with the people he served.
Quiet and reserved by nature, Alan never wanted to be the center of attention. In fact, some of the best examples of who Alan was are the things he tried very hard not to receive recognition for.
When KPU held food drives or learned of local families who needed food or Christmas gifts, Alan gave generously—and insisted that his donations remain anonymous. Once, he surprised the entire Telecom crew by buying everyone pizza. True to form, he didn’t want anyone to know it came from him.
That instinct to help others was part of Alan long before he came to Ketchikan. While working in North Carolina, Alan once came upon a nighttime car accident in a rural area. The vehicle had struck a power pole and damaged a fiber-optic cable. Alan stopped and helped the teenagers involved in the accident. Once he knew they were safe, he realized the damaged fiber meant a community downstream was without internet. Alan knew how to repair it—so he stayed and spliced the cable.
That was Alan.
If someone needed help and he could provide it, he did.
He brought that same dedication to KPU every day. Alan was dependable and remarkably committed to his customers. He made himself available evenings and weekends when someone needed assistance because he simply didn’t like the thought of a customer having to wait.
Away from work, Alan enjoyed the outdoors, fishing and especially hiking—quiet pursuits that suited his quiet nature.
Alan probably would have been uncomfortable with a post focused entirely on him. He never wanted the spotlight. But sometimes the people who seek recognition the least are the ones most deserving of being remembered.
For nearly ten years, Alan quietly made KPU Telecom better. He helped our customers, supported his coworkers, gave generously to people who needed it, and brought kindness into countless interactions without ever expecting anything in return.
Our hearts are with Alan’s family, friends, coworkers, IBEW Local 1547, and the many KPU customers who came to know and trust him.
Alan will be deeply missed, and he will not be forgotten.

A new scam has hit some email in boxes. This email states that there is an upcoming change to KPUNET and asks you to log...
09/30/2026

A new scam has hit some email in boxes. This email states that there is an upcoming change to KPUNET and asks you to log in with your email credentials to confirm. This is a scam and is not from KPU-they made the “name” appear to be KPU but it’s from a gmail account . KPU will not ever contact you via email to update credentials. If you have an account we would upgrade the software on the backend without you having to do anything. The scammer used credentials our customer entered to access their account and then began to forward the customer’s emails to a gmail account. Scammers then try to find information on financial accounts and will use the email to change access passwords to those accounts. If you fell for this or a similar email contact KPU Tech Support so that we can help you change your password and look for forwards or filters that the scammer initiated. 907-225-2111 option 1

Internet Outage - Update 5:34pm Internet has been restored. Update 4:55 pm Restoration expected at 6 pm. Credit will app...
08/11/2026

Internet Outage - Update 5:34pm Internet has been restored. Update 4:55 pm Restoration expected at 6 pm. Credit will appear on next bill. update 3:50 pm, crews are onsite at the Whitecourt fiber cut which has been confirmed to be thieves searching for copper. We are awaiting update from them regarding the time to repair. Alternate paths are limited due to fires in Canada. update 10:15 am. Primary City West fiber path through Clinton was burned in wildfire (see image) secondary (redundant) path through Rogers Communication is experiencing large fiber cut due to thieves in both Calgary, AB and Whitecourt, AB. Our partner City West is working on securing a third party path.

10pm Update- Internet is now restored. Customers will see a credit on September bill. 6pm Update-  two crews are working...
08/02/2026

10pm Update- Internet is now restored. Customers will see a credit on September bill.
6pm Update- two crews are working, one at each end of the cut re-splicing the fiber optic cable cut by vandals. Work is expected to be completed between midnight and 1am.

4pm Update-confirmed fiber cable cut by copper thieves (see image) 12:40pm- City West has confirmed a fiber break between Burns Lake and Frazier Lake and are en route. 12:15 pm - Internet outage off island affecting KPU. We were able to communicate with our partners at City West in BC, and are awaiting more information from them.

Please join KPU in recognizing two outstanding employees! Yelena Rikova is celebrating 15 years of exceptional customer ...
07/23/2026

Please join KPU in recognizing two outstanding employees! Yelena Rikova is celebrating 15 years of exceptional customer service, and Jason Baldwin is celebrating 5 years of providing award winning Ketchikan video

Want the “Dirt” on the fastest internet in Alaska? Our speeds are now 400M to 10 Gig. Come into KPU by July 31st and get...
07/23/2026

Want the “Dirt” on the fastest internet in Alaska? Our speeds are now 400M to 10 Gig. Come into KPU by July 31st and get 2.5 gig of internet for free for 6 months, in honor of the country’s 250th Birthday. (Existing customers get difference between their current and new plan free for 6 months). Our newest sales rep “Joe” will be happy to help you, as well as our other reps!

07/09/2026

Our Race2AK we**am livestream showed an amazing sunset

There is no better way to celebrate America's 250th Birthday than with SPEED!KPU is offering 6 months of FREE internet o...
07/06/2026

There is no better way to celebrate America's 250th Birthday than with SPEED!

KPU is offering 6 months of FREE internet or the upgrade difference in price if you sign up for 2.5G during the month of July!

Contact KPU Customer Service to get your internet set up to "speed into next year" today by calling 907-228-5474 or email us at [email protected]

06/30/2026

KPU Telecommunication customer courtesy information:
Effective July1, 2026 there are Federal and State telephone rates that have increases. These increases will be in effect on your July KPU Telephone bill.

FUSC increase:
By action of the Federal Communications Commission, the Federal Universal Service Charge rate will increase from $2.41 to $2.52 per Residential line and from $3.52 to $3.69 per Business line on July 1, 2026. The Federal Universal Service Fund Program is designed to help keep local telephone service rates affordable for all customers, in all areas of the United States.

RCC increase:
Regulatory Cost Charge for Interexchange Telephone Utilities will increase from 4.963% to 7.275% and Local Exchange Telephone Utilities will increase from 1.017% to 1.166% on July 1, 2026 per U-26-009.2 by the Regulatory Commission of Alaska.

Address

2417 Tongass Avenue, Ste 119D
Ketchikan, AK
99901

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+19072285474

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