06/04/2021
Triple Impact Connections is rapidly expanding and we are dedicated to vetting exemplary talent located near our Fayetteville, NC training facility! We are currently hiring for Customer Care Agent positions with our Pentagon Federal Credit Union campaign. Below is a snapshot of the position:
Pentagon Federal Credit Union
Customer Service Agents
Triple Impact is continuing our mission to provide opportunities for military spouses, dependents, veterans, and civilians by hiring for positions that provide:
Work from Home Environment
Competitive Wages
Paid Training
Flexible Schedules
This campaign is divided into three unique jobs, with agents addressing one of the following specialties:
1) Service Credit Cards
2) Loan Support (First Tier)
3) Deposit Services
Agents will perform the following functions:
- Answer inbound phone calls
- Evaluate and adequately complete requested transactions in one of the three categories listed above.
- Research, resolve, and de-escalate member questions or issues.
- Maintain working knowledge of PenFed deposit, credit cards, and loan products
- Update member records and document member calls.
- Educate members on PenFed products and services to best support their financial goals.
- Efficiently navigate multiple banking platforms via internet browsers and other software.
- Meet productivity metrics each month.
- Efficiently navigate multiple banking platforms via internet browsers and other software.
Equipment:
All Equipment will be provided by the company.
Training:
Agents will train remotely under the guidance of two trainers. The training period will run for 4 weeks. Once training is over, agents will utilize their company-issued equipment to work from home.
Address:
Triple Impact will operate a Training Administrative Center located at 2606 Bragg Blvd., Fayetteville, NC 28303
Pay:
Agents will earn $12.50 an hour during training. Once training has been completed, pay will increase to $14.00 an hour.
