10/21/2026
A lot of leaders assume that if their team is comfortable with a chatbot, it's ready to start experimenting with .
John Munsell disagrees, and he explained why during his conversation with Debra Chantry-Taylor on Better Business Better Life.
In Bizzuka's 10 Levels of AI Mastery, the early levels involve a person telling the AI what to do. At level 9, make their own decisions and take action. They'll download what they need, pull it into your systems, and knock down doors you'd want them to knock on first.
John says teams jump from level 2 to level 9 all the time. His comparison: it's like walking into a room full of open gas cans holding a cigarette right after you learned to smoke.
He also points out that gas powers a lot of machinery. Agents can be very useful when your people understand what they're for and have controls in place to manage them.
Where would you put your own team on that scale today?
John and Debra cover the levels of mastery in more depth in the episode. Check out our complete discussion in the comments.