10/18/2026
AI is moving fast.
I was just reading an article about a lab in Melbourne that taught human neurons to play the game Pong. The neurons learned it in 5 minutes. Those are neurons, NOT a human being.
A lot of people are already using AI every day for search, writing, research, analysis, reporting and dozens of other tasks. Businesses are starting to use agents to connect systems, execute workflows and take on increasingly complex work. I have a number of AI tools, prompts and agents inside my own business that help me get things done faster and better.
But I think we're approaching a much bigger shift.
We're moving beyond using AI to make existing tasks easier. The bigger opportunity is to re-imagine and re-engineer the business around what has now become possible.
And I think founders need to start with a blank sheet of paper.
Not, "Where can we add AI to the business we already have?"
But, "If we were designing this company on a blank sheet of paper today, knowing the value we create for our customers and knowing what AI can now make possible, how would we build a better version?"
Not a slightly more efficient version. A significantly better version.
How could we create dramatically more value? How could we serve customers faster, know them better, eliminate friction, personalize the experience, give our people better information and better tools, and do things that simply weren't economically possible before?
Those are much more interesting questions than, "How can we save a few hours with AI?"
There's another question I like to ask clients that becomes especially interesting right now:
"What would have to happen in your industry to put you out of business in the next two years?"
This is where disruption starts. It's an uncomfortable question. That's why I like it.
Maybe a competitor could deliver what you deliver in half the time or operate with a fraction of your overhead. Maybe they could understand the customer better than you do, remove nearly all of the friction from the buying process, personalize something you've always delivered the same way to everyone, or give customers ten times the value at roughly the same price. Or make EVERYTHING significantly easier for them (this is a powerful thought).
Maybe they could create an experience so much better that your current way of operating suddenly feels old.
Once we've identified what could disrupt the business, I like to turn the question around:
"Okay. How do we go build that?"
That's where this gets exciting, because the best way to defend your business from disruption may be to design the company that would disrupt it.
Don't wait for someone else to create the future of your industry and then spend the next five years trying to catch them. Build toward it yourself.
I think there are three questions every founder should be asking right now:
What could AI make dramatically better for the customer?
What could a competitor build with AI that would make our current model obsolete?
How do we build that version first—while making the experience even more human?
That last part matters.
AI gives us incredible capability and autonomy, but human beings still crave human beings. We want attention. We want to feel understood. We want real conversations and real relationships. We want somebody to listen, challenge us, encourage us, laugh with us and actually care about what happens next.
So I don't think the future belongs to companies that simply automate everything they possibly can. That could make a company incredibly efficient, but it could also make it incredibly forgettable.
The more interesting question is:
What should AI do so our people can create an even better human experience?
Maybe AI handles the repetitive work so employees have more time to actually engage with customers. Maybe it gives a salesperson extraordinary insight before an important conversation. Maybe it lets a service team solve something in seconds instead of hours. Maybe it helps a company anticipate what a customer needs before they even ask.
Maybe it removes almost all of the administrative friction while making the important moments feel more personal.
That's where I think some extraordinary companies are going to emerge.
Extraordinarily AI-enabled. And extraordinarily human.
There's another reason I think founders need to approach this differently: you aren't going to figure all of it out in one strategy meeting. You have to experiment, learn and adjust.
That's why CANI — Continuous And Never-ending Improvement is one of the foundational ideas to build your business on RIGHT NOW.
Do. Learn. Adjust.
Then do it again.
That may be one of the most important capabilities a company can develop in the AI era.
Try something. See where it creates value and where it doesn't. Watch how customers respond. Find where AI creates leverage. Find where people create value that technology can't replicate. Then adjust.
The winners won't simply be the companies with access to the best AI tools, because everyone is going to have tools.
The real advantage will belong to the companies that THINK more deeply about their customers. What do they really need? What frustrates them? What would make their lives easier? What would make them feel more understood, more cared for and better served?
And the companies that think more deeply will ASK better questions of AI.
That's important.
AI can be incredibly powerful, but the quality of what you get from it is often shaped by the quality of the thinking you bring to it. If everybody has access to similar tools, then simply having the tool isn't the advantage.
The advantage may be in the questions.
And some of the best questions may not come while you're sitting in front of a computer at all.
They may come while you're unplugged, walking through the woods, thinking about your customers, your business, your industry and what could be possible.
Because technology can help us move faster, but speed isn't the same as insight.
Sometimes you have to slow down long enough to THINK differently. To think deeper.
Then you bring that thinking back to AI and ask better questions. You explore more possibilities. You challenge assumptions. You find ideas that others miss because they were too busy using AI to do more of what they were already doing.
That's where I think a real competitive advantage can emerge.
The companies that win will continually re-engineer themselves around what's possible, while being equally intentional about preserving and improving the parts of the experience that should remain deeply human.
So maybe the question isn't simply, "How should we use AI?"
Maybe it's:
"What would a radically better version of our business look like now—and are we willing to think deeply enough to build it before somebody else does?"
That question might be worth a blank sheet of paper.
Maybe even a walk in the woods.
Let's put more winning, joy and excitement into your business and life!
Blessings eh!
Chris.
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