06/25/2026
šÆ Quick question:
Do your metrics tell you whatās happening, or why itās happening?
Many teams track performance, but fewer connect it to customer value. That gap makes it harder to improve results over time.
Customer value metrics bring clarity. They show what matters, whatās working, and where to focus next.
Without them, teams are left guessing.
If your goal is better decisions, better alignment, and better outcomes, start by improving how you measure value.
https://visionedgemarketing.com/three-variables-to-create-a-customer-value-metric/
To create a customer value metric you need to know what your customers consider to be of value. This post offers tips on the what to measure