Tech Results

08/30/2017

Looking forward to seeing customers old and new and friends at G2E 2017.

03/09/2016

Cheers to East Sydney Leagues Club, our newest CRM solution adopter. Great to see the insights starting to flow and the expansion of customer relationships that has already occurred. Looking forward to the journey!

10/08/2015

Deployed our new stacked thresholds logic this week. Few hiccups, as usual, but overall good. A customer who shall remain nameless gave away nearly 50 distinct prizes to one player and gave away 32 chances at other prizes to another.

Best players deserve best opportunities. Loyalty goes both ways. We're excited to see it working and paying off.

01/29/2015

What's your loyalty program strategy?

http://www.totalcustomer.org/2014/04/30/starbucks-attributes-success-loyalty-programmes-gamification/

They've got sugar, spice and everything nice; but is gamification the Chemical X that gives the beverage giant its unfaltering loyalty? Apart from being the largest coffee chain in the world, Starbucks also takes the cake for…

01/28/2015

Conference in Southern California is interesting, to say the least. Fascinating mix of people and some good insight into changes in the industry. Glad to be a part. Jason was missed and several folks asked after him.

Also pleasant to meet a number of customers that I have never met before and have a chance to discuss challenges they are fighting every day. I suspect some of those conversations will materialize in improvements to the products.

Many thanks to Dennis and the rest of the team at Raving for the invitation.

12/26/2014

Happy Holidays, from all of us at TR. If you didn't get a Holiday Card from us this year, we apologize for the oversight. Please be sure to update your are address and what you are up to with us before next year so we can get you back on the list. =D

11/13/2014

As we move into the holiday season, and for many of our customers, either out of budget season into their new fiscal year, or into final budgets for the end of the fiscal year, what are you doing for yourselves to try and hold the line or maybe even incrementally increase revenue next year?

With a couple of notable exceptions, the national domestic market seems to be flat or down across the board; and whether its saturation or something else, I suspect that bricks and mortar return is going to be hard fought for the next few years, if not forever. What's helping you turn the corner?

10/01/2014

Had a chance to see the industry benchmarks at G2E today. Don't really feel like anyone is raising the bar much.

Not sure the industry really wants the bar raised?

06/05/2014

We have recently changed our phone system provider and moved to a different, IP-based PBX system. This has caused us a few unexpected issues -- one of which was that the toll-free number was cut over properly but that the local number didn't cut over properly until today. We are sorry for the inconvenience this may have caused any of you and assure you we are still here, still answering the phone, just had a problem with the provider. From now, please feel free to call either the toll free or the direct, main line, going forward.

Have a great day!

04/24/2014

Gaming opportunities in Russia in the news this week....

http://online.wsj.com/news/articles/SB10001424052702304049904579518622584428480?mod=rss_asia_whats_news&mg=reno64-wsj

A consortium backed by Lawrence Ho is planning to raise its stake in a casino project on the outskirts of Vladivostok as the gambling mogul expands his empire beyond Macau and into far eastern Russia.

04/23/2014

What do you think? Would you travel here to take a punt?

http://www.businessweek.com/articles/2014-04-21/las-vegas-on-the-black-sea-putins-weird-economic-plan-for-crimean-casinos

Casinos need a lot of high rollers nearby, like Macau's, but few big bettors are anywhere near Crimea

04/23/2014

Slow times as we work through difficult challenges. Looking forward to catching up with customers and friends at NIGA in May in San Diego.