HS Brands Global

HS Brands Global HS Brands Global is the Leading Mystery Shopping, Loss Prevention & Compliance Measurement Solution Provider operating worldwide.

HS Brands International provides innovative strategies to ensure comprehensive solutions to various business challenges and consists of Service Sleuth and The Mershimer Group. Mystery shopping and data collection services are provided through Service Sleuth and outsourced and co-sourced loss prevention and royalty assurance solutions through The Mershimer Group. HS Brands International serves the

hospitality, food service, retail, and automotive industries, protecting America's favorite brands around the globe. HS Brands International maintains a database of over 500,000 shoppers, auditors and loss prevention professionals from around the globe. If you would like to become a shopper or auditor, please visit our contractor portal at: www.mymysteryshop.com/index.norm.php

Offices:
Boston
Las Vegas
Turkey
India
Argentina
Italy
France

Join us tomorrow at 11 AM PST / 2 PM EST as Rohan Shearer from Sbarro joins Tommy Mills to talk about how operators use ...
05/06/2026

Join us tomorrow at 11 AM PST / 2 PM EST as Rohan Shearer from Sbarro joins Tommy Mills to talk about how operators use field insights to improve what’s happening in-store.

At Sbarro, mystery shops and field audits are not report cards. They are how teams see what is really happening across locations, and how that insight becomes better coaching, stronger standards, and helps catch issues early. The goal is not just compliance. It is a culture where great service shows up every day.

In this live session, you’ll learn how to:
• Create real accountability across locations, not just more data
• Use guest and field data to improve operations
• Align franchisees and operators around standards that drive consistency
• Connect corporate strategy to what is happening in-store

Join us live: https://na2.hubs.ly/H05kQmX0

Most operators aren't struggling with strategy, they know what good looks like. The gap is getting it to show up the sam...
05/01/2026

Most operators aren't struggling with strategy, they know what good looks like. The gap is getting it to show up the same way across every location, every day.

Sbarro has been working through that exact challenge with HS Brands for over a decade. On May 7th, they're sharing what's worked and why mystery shopping and field audits go way beyond guest experience. When employees know what's expected and feel supported, they show up. And that improves the bottom line.

Join us for a conversation on closing the gap between what corporate intends and what's actually happening in-store.

May 7th | 11 AM PST / 2 PM EST
Register: https://na2.hubs.ly/H05f9FK0

Brand standards set expectations. Ex*****on defines reality.Without visibility across locations, inconsistencies go unno...
04/02/2026

Brand standards set expectations. Ex*****on defines reality.

Without visibility across locations, inconsistencies go unnoticed until customers experience them.

Visit the link in our bio to discover how HS Brands Global helps organizations protect and elevate their brand experience.

04/01/2026

Understanding your customer experience requires more than assumptions, it requires objective insight.

HS Brands Global provides mystery shopping solutions that help organizations evaluate performance, ensure consistency, and identify opportunities for improvement across every location.

To learn more, DM us or visit our website.

03/31/2026

In restaurants, small service moments shape the entire guest experience.

Slow greetings, distracted staff, or inconsistent service can quietly impact whether guests return.

Mystery shopping helps you see what’s actually happening on the floor, so you can protect your reputation and keep guests coming back.

📊 Partner with HS Brands for restaurant mystery shopping insights.

03/29/2026

In the automotive service industry, every interaction matters from the front desk to the final handoff.

HS Brands provides mystery shopping and loss prevention solutions to help businesses uncover gaps, improve consistency, and protect their operations.

Want to learn more? DM us or visit the link in bio.

03/28/2026

Ever wondered how banks and financial institutions evaluate their customer experience?

Mystery shoppers help uncover how service, communication, and trust show up in real interactions.

If you’re curious, observant, and enjoy seeing how things really work, this could be a great fit.

👉 Apply to become a mystery shopper with HS Brands using the link in our bio.

Casinos don’t lose revenue in one obvious place, it happens in the gaps.Between guest experience, operations, and compli...
03/25/2026

Casinos don’t lose revenue in one obvious place, it happens in the gaps.

Between guest experience, operations, and compliance… when teams aren’t aligned and visibility is limited, performance slips.

The casino operators pulling ahead aren’t just measuring CX, they’re connecting what’s happening on the floor to what’s driving revenue.

At HS Brands, we help casinos turn real-world insights into operational alignment, so teams execute better, experiences stay consistent, and revenue is protected.

Headed to the Indian Gaming Association Tradeshow & Convention?
Let’s connect: ➡️ https://na2.hubs.ly/H04vSh00

03/16/2026

Your opinion is more valuable than you think.

Businesses rely on mystery shoppers to understand what customers actually experience, the good, the bad, and everything in between.

If you’re observant and enjoy giving honest feedback, you could be a great fit.
�👉 Apply to become a mystery shopper with HS Brands using the link in our bio.

Address

4055 Spencer Street Suite 102
Las Vegas, NV
89119

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+18007231150

Website

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