Crisis Systems Management

Crisis Systems Management CSM provides training and consulting services to law enforcement and DoD agencies in the fields of c

Crisis Systems Management (CSM) is a small, disabled veteran, woman-owned business established and operating in the State of Missouri as a Limited Liability Company. CSM operates and performs for the purpose of training development, training product development, training, and training evaluation as it relates to hostage negotiation, crisis incident management, law enforcement resiliency and peer s

upport, and crisis incident stress management. CSM has a proven track record providing Crisis Hostage Negotiation and Law Enforcement Resiliency and Peer Support Training in a variety of law enforcement environments as both a prime and sub-contractor. CSM has trained more than 14,300 municipal, state, and federal law enforcement students in the past ten years. CSM has developed and trained more than 180 hours of curriculum related to crisis hostage negotiation and law enforcement resiliency and peer support. The curriculum reflects the most relevant and timely doctrine of this highly specialized law enforcement field. The curriculum is frequently updated and is easily adapted to meet the training needs of first responders, crisis negotiation teams, peer counselors, correctional personnel, mental health professionals and Department of Defense personnel. CSM has assembled the most qualified and committed team of instructors from around the Unites States; each one bringing years of experience and passion for training.

The Global Negotiator Partnership mission for the National Police of the Ukraine comes to a close, but the impact of thi...
05/01/2026

The Global Negotiator Partnership mission for the National Police of the Ukraine comes to a close, but the impact of this work is just beginning.

A cadre of 4 CSM Instructors delivered 10 days of advanced training to crisis negotiators from every region of Ukraine. The training took place in Estonia at a beautiful state of the art training facility: Estonian Academy of Security Sciences. Our Ukrainian peers possessed an exceptional foundation of crisis negotiation skills, and we deeply appreciate whoever delivered their basic training because these negotiators showed up well trained, experienced, and ready to further their skills. 

Across borders, across languages, and across different operational environments, one thing remains constant: the need for human connection. And even if we don’t “speak” the same language, we listen in the same language. 

Crisis negotiation has always been about understanding people in their worst moments. That doesn’t change with geography or politics.

This is where the future of international crisis negotiation is headed. Not a one-size-fits-all approach, but partnerships.

Listening first. Building alongside those who will carry the work forward long after we leave.

In this case, Three countries. One mission. A collaborative effort grounded in trust, adaptability, and mutual respect.

We are grateful for the opportunity to stand alongside our Ukrainian and Estonian partners and contribute to something that will continue to grow.

God Bless the Ukraine, God Bless Estonia and God Bless America

Until victory 🇺🇦

Congratulations to Washington County Oregon for their brilliant win at that this year‘s WSHNA Negotiators Challenge!Thi...
04/30/2026

Congratulations to Washington County Oregon for their brilliant win at that this year‘s WSHNA Negotiators Challenge!

This is a team that has proven something very special over the years. They’ve learned to integrate new people and lose great negotiators with no degradation to their skill and commitment. Most teams have an ebb and flow, but this team stays on their game consistently.

Look forward to seeing them at nationals!

ATTENTION CRISIS NEGOTIATORS Crisis/Hostage Negotiation Level I (Basic)Rugby, North DakotaAugust 24-28, 2026There are se...
03/17/2026

ATTENTION CRISIS NEGOTIATORS

Crisis/Hostage Negotiation Level I (Basic)
Rugby, North Dakota
August 24-28, 2026

There are seats remaining in this basic course. Seats are open to law enforcement, military, corrections, emergency dispatchers, an
a non-law enforcement member of a crisis negotiation team, or a mental health professional or a clergy member supporting law enforcement activities, to attend this course. Requests for exceptions must be submitted and approved by the course director.

Register TODAY!

The first in a series of three progressive courses, Crisis Hostage Negotiation – Level I (Basic) addresses the fundamental tasks of a successful crisis negotiator. This course will prepare you to work as part of a coordinated negotiation team and handle a variety of crisis situations including tho...

Attention Negotiators, CIT Officers, Dispatchers, MHPs and Patrol Officers!Join us for FREE 8-hour training in Arnold, M...
03/16/2026

Attention Negotiators, CIT Officers, Dispatchers, MHPs and Patrol Officers!

Join us for FREE 8-hour training in Arnold, Missouri (St Louis)

March 20, 2026
8:00 a.m. - 5:00 p.m

Introduction to Crisis Hostage Negotiation

https://crisisnegotiation.net/EBForms.aspx?EBID=712&EBType=R&RefID=

Missouri Association of Crisis Negotiators

The Introduction to Crisis/Hostage Negotiation Course is a practical introductory course of instruction for patrol officers, correctional staff, emergency dispatchers, law enforcement supervisors and police chaplains.

Training Opportunity: Law Enforcement Resiliency and Peer SupportMonday, June 15 - Friday, June 19, 20268:00am - 5:00pmL...
02/27/2026

Training Opportunity:

Law Enforcement Resiliency and Peer Support
Monday, June 15 - Friday, June 19, 2026
8:00am - 5:00pm
Location: Palmetto Police Department
820 10th Ave. West, Palmetto, FL 34221

Register:

02/19/2026

Online Courses: February 24th and 26th, 2026

Register at https://crisisnegotiation.net/default.aspx?MenuItemID=6&MenuGroup=CSM+Public

Impact of Fatigue in the Workplace (LERPS)
Tuesday, February 24, 2026
2:00pm - 4:00pm Central Time

Managing Compassion Fatigue and Burnout (LERPS)
Thursday, February 26, 2026
2:00pm - 4:00pm Central Time

Emotional Well-Being through Emotional Intelligence (LERPS)
Thursday, February 26, 2026
10:00am - 12:00pm Central Time

01/12/2026

FREE CRISIS HOSTAGE NEGOTIATION LEVEL 1 (BASIC)

Prior Lake, MN March 9-13, 2026

Ladies and Gentlemen - We have a great opportunity in Prior Lake, MN for FREE training. FREE goes fast, so sign up today!

This course is open to all sworn law enforcement, corrections, emergency dispatchers, military, police chaplains, and mental health professions who work in support of law enforcement or corrections.

Join us for one of our most popular online courses presented by Jan Dubina and Karin Houston.January 22, 2026 - Thursday...
01/04/2026

Join us for one of our most popular online courses presented by Jan Dubina and Karin Houston.

January 22, 2026 - Thursday 9:00 - 11:00 Central Time
Introductory Crisis Negotiation Techniques for Dispatchers (Part II)

Introductory Crisis Negotiation Techniques for Dispatchers (Part II) is a 4-hour block of instruction which builds upon the skills learned by students in Introduction to Crisis Negotiation for Dispatchers (Part I).

Many crisis incidents involve suicidal ideations and intent. Students will learn how to recognize suicidal risk indicators, assess the immediacy of suicidal intent, and apply su***de intervention techniques. Additionally, students will learn to recognize su***de-by-cop indicators and the dangers this behavior presents to first responders with special emphasis on the practical steps a dispatcher can apply to reduce risk.

Dispatchers will learn methods of transitioning crisis calls to a patrol officer or crisis negotiator while building upon the rapport they have already established.

Note: Attendance to Introduction to Crisis Negotiation for Dispatchers (Part I) is a prerequisite for attendance to this course.

MMissouri Association of Crisis NegotiatorsWWICNA - Wisconsin Crisis Negotiators AssociationIowa Crisis Negotiators AssociationTTEXAS ASSOCIATION OF HOSTAGE NEGOTIATORSFFlorida Association of Hostage Negotiators

https://crisisnegotiation.net/EBForms.aspx?EBID=668&EBType=R&RefID=

Address

P. O. Box 267
Lebanon, MO
65536

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