The Ace Group

The Ace Group Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from The Ace Group, Consulting Agency, 1358 NE Windsor Drive, Lees Summit, MO.

The ACE Group is an industry leader in providing products, services, and training that help our dealer partners boost profitability, and more importantly, increase customer satisfaction and retention

"We already trained on that." Then the next question is simple: What changed afterward? Can you see the behavior in real...
08/27/2026

"We already trained on that."

Then the next question is simple: What changed afterward?

Can you see the behavior in real deals?

Is it getting reinforced?

Does it disappear as soon as the store gets busy?

Training isn't the last step.

If the store wants a behavior to stick, somebody has to keep observing it, coaching it and reinforcing the standard after class is over.

The deal starts taking shape before the customer ever sits down with you.Payment discussed on the lot. Trade expectation...
08/25/2026

The deal starts taking shape before the customer ever sits down with you.

Payment discussed on the lot. Trade expectations set. Numbers introduced by somebody who will not be in the room when you have to explain them.

That is why F&I performance does not begin in the box.

Spend two days working through the sales-floor process with people who have worked both sides of the deal.

September 16 and 17 in the Kansas City area.

$100 holds your seat. $995 total.

Registration link in the comments.

Four minutes. Phone never left his hand.Tag the finance manager who had this one this past week.
08/23/2026

Four minutes. Phone never left his hand.

Tag the finance manager who had this one this past week.

$900 a copy.That is the Q1 spread between the public-retailer average reported by Haig Partners and the Presidio-NCM dea...
08/21/2026

$900 a copy.

That is the Q1 spread between the public-retailer average reported by Haig Partners and the Presidio-NCM dealership benchmark.

Different datasets. Different scale. Different brand mix. Still a question worth asking.

How much of that gap is talent, and how much is the process surrounding it?

Your pay plan is tied to that number. So is theirs. Look at what happens between the desk and the box before deciding the person in the box is the problem.

Check the sources. Then pass the math to whoever reviews your numbers.

08/21/2026

Your PVR came in light again and somebody already called it a training problem.

Public groups averaged $2,627 a copy in Q1. The Presidio-NCM benchmark, built on results from more than 4,000 U.S. franchised dealerships, came in at $1,727.

A $900 gap.

Different scale. Different brand mix. Not a clean comparison. The question survives anyway.

Is there a repeatable process around you, or is a word track from 2019 doing the work?

You own your ex*****on. You do not own the system surrounding it.

Send this to whoever reviews your numbers.

If the answer to a handoff problem is "everybody needs to communicate better," keep looking. Follow an actual deal throu...
08/14/2026

If the answer to a handoff problem is "everybody needs to communicate better," keep looking.

Follow an actual deal through the store.
What information gets created?
What reaches F&I?
What does the customer think happens next?
Where does someone stop to chase down an answer or repeat something that should already be clear?

That's where the useful conversation starts. Fix the point of friction, not just the phrase used to describe it.

Compare the framework against the store's actual process.

💬 If you’re already into Q3 with F&I questions you haven’t answered, another monthly report probably won’t answer them f...
08/06/2026

💬 If you’re already into Q3 with F&I questions you haven’t answered, another monthly report probably won’t answer them for you.

ACE training gives F&I managers a place to work through the numbers, the process, and the specific friction they’re seeing inside the dealership.

No generic F&I playbook. Start with what’s actually happening in your store.

What’s the one thing you’d want solved before Q4?

Ready to work through it? Explore upcoming ACE training opportunities:
https://www.theacegrp.com/auto-finance-training/

💬 Everyone’s selling optimization. But a new dashboard can’t fix a process no one has diagnosed.Real F&I optimization of...
08/05/2026

💬 Everyone’s selling optimization. But a new dashboard can’t fix a process no one has diagnosed.

Real F&I optimization often starts smaller. Identify the step creating the most friction, then address it honestly and consistently.

Sometimes a tool helps. But the tool isn’t the strategy. Discipline is.

What does “optimized” actually mean for your operation?

đź’¬ The teams that finish strong don't have the highest pressure. They have the most clarity.Every manager knows what's ex...
07/31/2026

đź’¬ The teams that finish strong don't have the highest pressure. They have the most clarity.

Every manager knows what's expected. The feedback loop is short. Problems surface early, not at the next quarterly review.

Mid-year is a checkpoint, not a crisis. If you're positioned right, it feels that way.

What would more clarity actually require in your store?

đź“‹ PVR gets all the attention. Product pe*******on deserves more.PVR tells you the financial outcome.Product pe*******on ...
07/24/2026

đź“‹ PVR gets all the attention. Product pe*******on deserves more.

PVR tells you the financial outcome.

Product pe*******on tells you how consistently your team is presenting, overcoming objections, and closing opportunities.

If VSC pe*******on starts slipping while PVR is holding steady, another product may be masking an underlying process issue. By the time it shows up in PVR, you've probably missed opportunities you could have coached sooner.

Tracking pe*******on by product, by manager, and by month gives you a clearer picture of what's actually happening in the box.

How are you tracking product pe*******on in your store today?

Address

1358 NE Windsor Drive
Lees Summit, MO
64086

Telephone

+18163072071

Website

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