The Harris Group

01/10/2018

By letting your agents take on the role of decision-makers, you can foster a sense of ownership in the group and they will feel empowered.

01/10/2018

Call center best practices include the creation of a script which recommends professional language and key phrases. However, it is a good idea to train agents to avoid certain phrases and types of…

01/10/2018

It’s not just agents who should be the focus of call center improvements. Sometimes the best resource for feedback on company experiences and interactions is a company’s customers.

12/22/2017

At the close of another year we gratefully pause to wish you a warm and happy Holiday Season. From The Harris Group! www.The-Harris-Group.org

12/21/2017

Some of the best and boldest business minds know real opportunities are made, not merely grabbed at. www.The-Harris-Group.org

12/20/2017

The culture of a workplace represents its behavioral norms. Positive communication breeds positive outcomes and serves as a source of motivation and creativity. The reverse is also true.

12/20/2017

As your business grows it is difficult to imagine just how much of a change there will actually be. Predictions can help you plan but you also need to be ready to handle extra growth. Preparation …

12/20/2017

Differentiating your service by customer type and value is important to maintaining a competitive edge and long-term success. It’s good for your customers and good for your future growth. Cus…

12/15/2017

The Harris Group = Customer Contact Center Service Solutions. www.The-Harris-Group.org

Failure to communicate is the biggest issue when working for a “bad boss”. Generally. their expectations, timelines or goals are not clear. Bad bosses also change their minds frequen…

12/14/2017

In truth, we live in a communication age and it's time businesses start taking it seriously. Make effective communication a part of your business structure. www.The-Harris-Group.org

Effective communication is important in business because it ensures all employees are on the same page when it comes to fulfilling the organization’s goals and objectives. Regular meetings, p…

12/14/2017

Entrepreneurs that are successful with their ventures make a plan and stick to it, thinking out every risk, benefit, and cost of an option available to them. Be a smart business owner.