11/22/2022
Leaders that influence!
That's something that everyone wants. For ourselves. For our teams and the leaders in our organization.
Skilled influencers can open doors, get support for new ideas, and network to find solutions. Sometimes it seems like they have a magic wand and get whatever they want!
How important is the ability to be a strong influencer?
In early 2022 Forbes published that ‘business leaders across the globe will need to showcase their ability to be adaptable, agile, innovative, collaborative and customer-centric if they want to be successful.” (May 2022)
Influence is one of the skills that’s required to hit those abilities mentioned. And, it’s influencing in new ways post pandemic.
The central underpinning of all….being good at change. Adaptable, innovative, collaborative, agile are all about change.
So, to be good at change you need to be good at influence.
According to that same Forbes article, there’s a global shortage of talent who have a proven ability to lead change, with demonstrated ability to be adaptable, agile and innovative.
Hiring for it will be a long and expensive process. As a leader, it’s about investing in the development of your talent to be better at influencing.
Do I need a Degree in People?
You might be a leader who feels your team needs to up their ability to influence but you also have a team of deep experts. Those in a field.
Experts are wonderful in their vertical, or area of expertise. As a leader cultivating and nurturing that depth of expertise is critical to your business success.
Influencing skills for these deep vertical experts can be frustrating. It feels like just another thing.
More importantly, one they weren’t trained for. And something they aren’t good at. For experts, it’s hard to not be good at something.
The development conversation that ensues is often too ambiguous for either person to feel like there's a clear path forward. As much as we all like challenges, business is more efficient if we are clear on where we're going.
I recently spoke at the Business Development and Management division of the Americal Chemical Society on how to have greater impact.
Here are some simple strategies to get started. A comprehensive approach is best if you are interested in making a big impact with your team in a focused period of time. These are ways to get moving now!
Influencing starts with a relationship.
A real genuine relationship is the place to start.
Not one that is short term and only for the purposes of the project at hand and then forgotten.
Not like in high school when someone is only my friend because I have a car. Once the car goes away, so does the friend.
Leaders who take the time to listen and care are key.
Connection and belonging are some of the top needs in today’s workplace. It’s often the difference between whether people stay or leave.
Experts will need time to spend away from their labs, computer, equipment, or flow charts in order to work on building strong influencing skills.
A shift of approach can make all the difference in impact.
The saying 'Proudly Borrowed!" is one of my favorites.
Let's borrow an example from the customer service industry who use the approach that everyone is their customer.
A team of technical experts is probably not well versed in customer service or sales. They are really good at their industry expertise and are expected to share that expertise.
Ask that group to make the shift in perspective and begin to think of everyone as their customer.
Every single person they interact with.
The conversation moves from "I’m the expert and let me share my expertise' to ‘that person is my customer in some way, how should we interact’.
I used to tell my team that everyone was their customer. They were an R&D team of industry experts, not customer service or sales. But that slight shift of approach made all the difference.
The relationship was at the forefront and how the interaction is led.
Ask your team to try this perspective shift out for a month. Reinforce it in your conversations with them.
Their influence and impact will grow!
Work to L.E.A.R.N.
Projects that create change in the organization are great opportunities to elevate your team’s influence skills. It gives them something to work on that directly connects to their goals.
All too often a project implementation follows these lines.
Change initiative is prioritized and the timeline is created. It’s aggressive given the priority.
When the project is pushed through, there are a lot of problems. People in the organization feel as though they expected to do something they aren’t prepared for, not trained.
Turmoil runs within the company and extends to what the customer or client is experiencing.
So, to be good at the change you need to be good at influence. adaptable, innovative, collaborative, and agile are all about change. endemic.act.pertise and are expected to share that expertise.ned. d. .
One of the techniques you can use follows the LEARN acronym.
L = Listen to where the other person is coming from and their perspective. How they do their work best.
E = Empathize with what their experiencing.
A = Authentic conversations. Non-scripted with a programmed answer for everyone. It’s not complicated, just be human.
R = React if you can. Take a follow up. And follow through on it. Raise the issue if it needs to be.
N = Nurture the relationship with this person. Check back with them. Identify collaboration opportunities for future projects.
Leaders that influence well have unlimited potential!