10/15/2026
When outsourcing goes too far
Outsourced HR should give your managers someone to call when they need help.
I want a manager to ask us how to document a performance concern or handle a difficult conversation.
Getting guidance early can make a real difference to how that situation unfolds.
The problem starts when getting help becomes stepping away.
A manager assumes the HR partner is handling an employee's performance, so nobody follows up. A policy goes into effect without the business reviewing it.
A decision about someone's pay is made without the approval it needed.
That's where the arrangement needs attention.
Sit down with your provider and get specific.
Who follows up with the employee after the performance conversation?
Who approves a pay change?
When does an issue need to reach you?
Your managers can have direct access to HR expertise and still be responsible for leading their people.
A good partnership makes those responsibilities easier to carry.
Does your team know which decisions they can make and which need your approval?