Since 1994, Ruby Newell-Legner has been the behind-the-scenes force fueling the dynamic advances in customer satisfaction programs for the Sports, Leisure and Entertainment industry. In the last 20 years she has presented more than 2500 staff development sessions in 23 countries. Her clients range from the only 7 Star Hotel to Ferrari World, the largest indoor amusement park in the world and inclu
des 29 professional sports teams and 60 sports and entertainment venues. She trained the guest relations staff for Super Bowl XLI, the 2008 US Open (tennis), the 2010 Olympics, 2012 National Republican Convention and the 2006 & 2013 Grey Cup (Canadian Football League Championships). Ruby’s knowledge of business best practices in customer service is one reason why Ruby has trained management and front line staff for more than 1000 businesses in the world. Her clients include:
• General Electric, Johnson & Johnson and Apple
• 350 municipal agencies and parks & recreation departments
• 35 New Recreation Facilities preparing to open
• 27 State Park and Recreation Conferences as Keynote and Workshop Speaker
• 26 Leisure Facilities in the United Arab Emirates
• 19 Theme Parks in North America
• 10 Franchises ranging from Education Services to Amish Furniture Dealers
• The Burj Al Arab, frequently referred to as the only 7 Star hotel in the world
Ruby has been a member of the National Speakers Association chapter 1995, and received her Certified Speaking Professional designation in 2000, a designation bestowed by the National Speakers Association (NSA) to less than 12% of speakers in the world. She served as President of the National Speakers Association 2015-2016.
