Cohen Brown Management Group

12/04/2018

Tomorrow! “It’s More Than Bedside Manner” Virtual Workshop Webinar

What is the difference between good service and the best of the best, World Standard service? This is service that is so good others set their standards against you.

It is the service that is so outstanding you are willing to tell others about it. I was once asked about how I liked my new car. My response was, “I like my car but I love Jim Smith at XYZ dealership. The service is exceptional!”

This month’s session will focus on the steps for tellers that will make every interaction one that your clients will brag about!

It’s More Than Bedside Manner

Showing kind, friendly and understanding behavior is a great first step in delivering the best of the best customer interactions. But this session goes beyond as we examine the process that, when used consistently by all tellers in your organization, will give customers a consistent and positively differentiated experience.

Register Here: http://bit.ly/2Bm2gO2

11/28/2018

Next Week! “It’s More Than Bedside Manner” Virtual Workshop Webinar

What is the difference between good service and the best of the best, World Standard service? This is service that is so good others set their standards against you.

It is the service that is so outstanding you are willing to tell others about it. I was once asked about how I liked my new car. My response was, “I like my car but I love Jim Smith at XYZ dealership. The service is exceptional!”

This month’s session will focus on the steps for tellers that will make every interaction one that your clients will brag about!

It’s More Than Bedside Manner

Showing kind, friendly and understanding behavior is a great first step in delivering the best of the best customer interactions. But this session goes beyond as we examine the process that, when used consistently by all tellers in your organization, will give customers a consistent and positively differentiated experience.

Register Here: http://bit.ly/2MiYtpI

11/22/2018

Two Weeks Until: “It’s More Than Bedside Manner” Virtual Workshop Webinar

What is the difference between good service and the best of the best, World Standard service? This is service that is so good others set their standards against you.

It is the service that is so outstanding you are willing to tell others about it. I was once asked about how I liked my new car. My response was, “I like my car but I love Jim Smith at XYZ dealership. The service is exceptional!”

This month’s session will focus on the steps for tellers that will make every interaction one that your clients will brag about!

It’s More Than Bedside Manner

Showing kind, friendly and understanding behavior is a great first step in delivering the best of the best customer interactions. But this session goes beyond as we examine the process that, when used consistently by all tellers in your organization, will give customers a consistent and positively differentiated experience.

Register Here: http://bit.ly/2L3NxXu

11/06/2018

One Month Until: “It’s More Than Bedside Manner” Virtual Workshop Webinar

What is the difference between good service and the best of the best, World Standard service? This is service that is so good others set their standards against you.

It is the service that is so outstanding you are willing to tell others about it. I was once asked about how I liked my new car. My response was, “I like my car but I love Jim Smith at XYZ dealership. The service is exceptional!”

This month’s session will focus on the steps for tellers that will make every interaction one that your clients will brag about!

It’s More Than Bedside Manner

Showing kind, friendly and understanding behavior is a great first step in delivering the best of the best customer interactions. But this session goes beyond as we examine the process that, when used consistently by all tellers in your organization, will give customers a consistent and positively differentiated experience.

Register Here: http://bit.ly/2BlofVj

09/18/2018

Don’t Forget! Tomorrow! “Preparing for Teleconsulting During Campaigns” Virtual Workshop Webinar

Anxiety Is the Price You Pay for the Unprepared Mind and Mouth! It’s true, just “winging it” isn’t a good practice. It can project a lack of understanding needs, caring, and professionalism.

This month’s session will prepare your team and you for the Best of the Best interactions various situations.

Preparing for Teleconsulting During Campaigns

This session will focus on improving your teleconsulting calls through focused preparation, entry lines that establish credibility and interest, probing questions, and anticipated objections. A case study will be utilized as the skills are practiced.

Register Here: http://bit.ly/2L3HqlY

09/12/2018

Next Week: “Preparing for Teleconsulting During Campaigns” Virtual Workshop Webinar

Anxiety Is the Price You Pay for the Unprepared Mind and Mouth! It’s true, just “winging it” isn’t a good practice. It can project a lack of understanding needs, caring, and professionalism.

This month’s session will prepare your team and you for the Best of the Best interactions various situations.

Preparing for Teleconsulting During Campaigns

This session will focus on improving your teleconsulting calls through focused preparation, entry lines that establish credibility and interest, probing questions, and anticipated objections. A case study will be utilized as the skills are practiced.

Register Here: http://bit.ly/2MAdX84

09/05/2018

Two Weeks Until: “Preparing for Teleconsulting During Campaigns” Virtual Workshop Webinar

Anxiety Is the Price You Pay for the Unprepared Mind and Mouth! It’s true, just “winging it” isn’t a good practice. It can project a lack of understanding needs, caring, and professionalism.

This month’s session will prepare your team and you for the Best of the Best interactions various situations.

Preparing for Teleconsulting During Campaigns

This session will focus on improving your teleconsulting calls through focused preparation, entry lines that establish credibility and interest, probing questions, and anticipated objections. A case study will be utilized as the skills are practiced.

Register Here: http://bit.ly/2OL2Y9z

08/19/2018

One Month Until: “Preparing for Teleconsulting During Campaigns” Virtual Workshop Webinar

Anxiety Is the Price You Pay for the Unprepared Mind and Mouth! It’s true, just “winging it” isn’t a good practice. It can project a lack of understanding needs, caring, and professionalism.

This month’s session will prepare your team and you for the Best of the Best interactions various situations.

Preparing for Teleconsulting During Campaigns

This session will focus on improving your teleconsulting calls through focused preparation, entry lines that establish credibility and interest, probing questions, and anticipated objections. A case study will be utilized as the skills are practiced.

Register Here: http://bit.ly/2MlIaIP

06/05/2018

Tomorrow is our “Coaching Your Team to Success” Virtual Workshop Webinar

Success. Everyone wants to be successful in whatever they do. It might be a class you are taking, a new hobby you started, or achieving your professional goals. No matter what the activity, the Cohen Brown Success Triangle can help you achieve success. The three sides— Clear, Capable, and Motivated—can be applied no matter what the situation.

During this session we talk about making a pact to take control of your day so you can focus on those behaviors that are most important to the success of your team. The best of the best coaching experience is created using the Coach Skills Loop (Observation, Observational Feedback and Skill Building) once you make the commitment to take control of your day.

Register Here: http://bit.ly/2k27PWf

05/31/2018

June 6 is our “Coaching Your Team to Success” Virtual Workshop Webinar

Success. Everyone wants to be successful in whatever they do. It might be a class you are taking, a new hobby you started, or achieving your professional goals. No matter what the activity, the Cohen Brown Success Triangle can help you achieve success. The three sides— Clear, Capable, and Motivated—can be applied no matter what the situation.

During this session we talk about making a pact to take control of your day so you can focus on those behaviors that are most important to the success of your team. The best of the best coaching experience is created using the Coach Skills Loop (Observation, Observational Feedback and Skill Building) once you make the commitment to take control of your day.

Register Here: http://bit.ly/2k39qLH

05/17/2018

June 6 is our “Coaching Your Team to Success” Virtual Workshop Webinar

Success. Everyone wants to be successful in whatever they do. It might be a class you are taking, a new hobby you started, or achieving your professional goals. No matter what the activity, the Cohen Brown Success Triangle can help you achieve success. The three sides— Clear, Capable, and Motivated—can be applied no matter what the situation.

During this session we talk about making a pact to take control of your day so you can focus on those behaviors that are most important to the success of your team. The best of the best coaching experience is created using the Coach Skills Loop (Observation, Observational Feedback and Skill Building) once you make the commitment to take control of your day.

Register Here:

Virtual Workshops for Community Banks and Performance Results Network,

04/03/2018

Don’t Forget: Tomorrow is our “If They Say, Then I Say” Virtual Workshop Webinar.

Opportunities come up in every interaction we have with our customers, whether it is over the telephone or in person. This session will prepare you to turn a service resolution or product inquiry into meeting the needs of your customers.

Register Here: http://bit.ly/2C2XILT