08/13/2026
He used to have sixty people writing code.
Now he has two.
I had lunch yesterday with a friend I've known for about ten years. He's an IT project manager who built a real company — sixty-plus offshore resources delivering IT services, a management layer on top, the whole structure.
Over the last few months, he built a Claude-based automation engine.
Same code output. Two people.
That's not even the part that got me. The part that got me: work that used to take six weeks now takes days.
He didn't hire better engineers. He didn't buy a platform. He sat down, mapped what his people actually did all day, and rebuilt the workflow, so the machine handles the connective tissue and the humans handle the judgment.
I left that lunch thinking about my own company. Honest conclusion: we're not moving fast enough either.
Almost nobody is.
Ask a company if they're using AI, and they'll say yes. Ask what for, and you get a chatbot. FAQ responses. Faster email drafts. Summarizing a document someone still has to read.
That's surface AI. It speeds up the work. It doesn't remove the work.
Meanwhile, the real money is sitting in the boring layer — the people whose full-time job is moving information between systems that don't talk to each other.
NAR puts transaction coordination at roughly 14 hours per real estate closing. Zoom out, and it's about 45 hours of combined effort per transaction, 30 of them on paperwork and coordination.
Thirty hours per deal of work requiring almost no judgment.
And the engineering firms performing those inspections? Some of them do $500M a year and run entirely on email. Junior staff sending requests, catching bids, scheduling, tracking it in spreadsheets, routing reports up a chain.
Nine-figure companies running a workflow you could explain to a sixth grader.
I see the same thing in healthcare. One rehab facility needs three people to produce a single daily report on who came in, who left, and where each patient is.
Nobody's even scoping it.
Here's why: stopping to rebuild feels expensive right now. Falling behind feels theoretical. So everybody waits.
Does automating this reduce headcount? Yes. Say it out loud instead of dodging it.
But the alternative isn't preserving those jobs. It's a competitor rebuilding the workflow, pricing at a level you can't match, and taking the book of business — which costs every job in the building.
If the boring work in your company can be replaced with AI, you'd better be working on it right now.
Someone else already is.
FULL ARTICLE BELOW
AI foot-dragging is adopting AI for chatbots while your real workflows stay manual. Why companies stall on automation — and what it costs when a competitor doesn't.