08/19/2020
My MAD Packers featured as an Awesome Affiliate at the North Shore Association of Realtors! We are long time members and proud to be partnered with this amazing organization! To the NSAR board and staff...Susan, Jeanette, Jordan and Patrick...we love you guys!! And all the Realtors, Mortgage Brokers, Attorneys and other members who refer us everyday...10,000 Thank You's! We're just MAD about you!!
Welcome to Day 2 of Awesome Affiliate August!
Thank you to our Presenting Sponsor George T. Koutsos, CrossCountry Mortgage.
Today we asked our affiliates: "How has your business innovated and adapted during COVID-19 to continue to assist clients and business partners?"
You can find a full transcript of answers from George T. Koutsos, CrossCountry Mortgage, Terry Cappuccio, My Mad Packers, and Richard Ciarletta, SERVPRO of Danvers/Ipswich below.
George Koutsos: My office has adapted very well. Luckily because our industry is highly technologized, we can function at a very high level, and I believe more efficiently. We also have automated tools for our clients to upload their documents seamlessly from the comfort of their homes, making it easy to get their mortgage approved.
I have been doing Zoom face-to-face client meetings to make sure our client’s experience does not feel transactional. In addition, my team is on call seven days a week to assist our clients, answer questions, and get offers accepted in a timely manner.
Terry Cappuccio: Each crew member is temperature checked and provided with masks, gloves, and hand sanitizer. All common areas including counter tops, door k***s, banisters and frequently touched surfaces are disinfected before and after a pack and move to help keep your family protected.
Customers are asked to quarantine in a separate room while we complete services. Elderly and at-risk customers are asked to leave the home and return after we have departed. We are committed to a safe environment for our staff and our customers.
Richard Ciarletta: We have implemented a Certified: Servpro Clean program that highlights our trained technicians, our proprietary cleaning products, testing of cleaned surfaces and signage to convey the area has been professionally cleaned.