Pivotal Communication

02/19/2022

I taught De-escalation Skills for the Workplace to an amazing group of professionals at Bryn Mawr College last Friday. As a trainer, I love the “ah ha” moments that happen during role plays! Something “clicks” and participants light up 💡with the realization that there’s a new and more effective way to handle stress out employees.

This is what growth looks like. Agree or disagree?...

01/20/2022

A change in perspective often leads to a change in direction.

01/01/2022

Expecting Big Changes in 2022!

12/27/2021

Where you focus your attention influences the outcome.

12/24/2021

Happy Holidays!

12/23/2021

5 Simple Steps to Prepare for a Difficult Conversation!
One of the most helpful questions I’ve learned to ask myself before having a difficult conversation is, “How do I want to show up?”
It hits the pause button reminds me-
1. to listen openly and curiously- embracing the possibility of solutions beyond my own.
2. to focus on “WE,” not “ME”- paving the way for collaboration.
3. to treat the other with respect, dignity, and empathy- a starting point for building trust.
4. to focus on the problem, not people- acknowledging what I can and cannot change.
5. to be vulnerable- going silent or dominating shuts down the conversation.

12/01/2021

Ready to level up your conflict resolution skills?
Join me for a virtual training at Bryn Mawr College- "Conflict in the Workplace."
https://www.brynmawr.edu/swprodev/conflict-resolution-workplac

11/30/2021