12/22/2022
As a Customer Service Representative, you will be contacting our clients' customers to find solutions on accounts that are in arrears, to identify potential credits or disputes, and to follow up with the customer on a regular basis.
KEY RESPONSIBILITIES:
• Communicate with businesses to resolve their outstanding accounts.
• We do not use a dialer system. All representatives are trained to make outbound and take inbound phone calls.
• It is important to maintain a high level of professionalism with each interaction. Many of these customers will want to buy again from our clients once their account is resolved.
• You will manage your unit by properly working your accounts and providing regular follow up on assigned accounts.
• Document each call by entering notes into our software system.
• Work closely with a project manager.
• Responsibilities include group work and individual performance.
WE OFFER:
• FT Candidates are guaranteed $42,000 as base pay. Monthly bonuses, annual incentives, and corporate profit sharing bring candidates to $45,000 to $55,000 depending on their performance.
• Performance = rewards! Opportunity to move up to a team lead, advanced or senior advisors where income potential is even greater.
• Stable work environment with advancement opportunity
• Full benefits with medical, dental, vision coverage, and HRA
• 401K plan with company match
• Access to workout facility and on-site indoor basketball court
• PT and internship positions are also available. If you are looking for flexible hours or are a college student needing internship or work experience, we encourage you to apply. Please note in your application that you are seeking a PT position. PT compensation starts at $18/hr. with raise opportunities at 90 days and annually.
REQUIREMENTS:
• Must be punctual and have excellent past attendance
• Must have reliable transportation
• Ability to work in a fast paced environment
• Basic computer and typing skills
• Associates degree or higher preferred
