09/10/2021
The Client Experience Coordinator provides customer service support for the client experience team, receives inbound calls and responds to emails as needed. The CXC, understands customer needs and escalates issues to Client Experience Representative or Manager, as necessary.
Job Requirements:
Responsibilities:
Solves internal and external client problems with a customer focus, that is fact-finding and results oriented.
Provides continuous improvement suggestions within the organization.
Regularly updates client specific work instructions
Takes ownership for day-to-day administrative tasks, while also flexible in supporting the Client Experience team
Takes inbound calls and responds to emails
Work Ethic
Exhibits a can-do, positive and cooperative attitude when dealing with clients and customers.
Proactive approach to customer service
Will go the extra mile to provide quality client service.
Holds self-accountable for timelines and commitments.
Works with a sense of urgency
Teamwork
Ability to work in conjunction with the Sales, Production, Fulfillment, Technology and all other departments to successfully support the client.
Willingness to assist in all areas of the business if needed. This could include helping to support other CXRs or other internal operation departments.
Qualifications
Communication skills - verbal and written
Intermediate level problem resolution skills
Intermediate skill level for Office Suite – Outlook, Word, Excel, PowerPoint
Ability to prioritize tasks and meet deadlines
Detail oriented
Ability to anticipate client’s needs and identify path forward
Relationship management – internal and external
Flexible
Education
Preferred
High School or higher
