Hawtrey Inc

02/22/2022

Contact us today to learn how you can leverage OBM to create and environment that inspires peak performance.

02/15/2022

Are you an ITILv3 Expert or have you obtained 17 credits in ITILv3? If so, you meet the qualifications to sit the ITIL 4 Managing Professional Transition. Bring your ITILv3 Expert certification current through our ITIL 4 MPT course running February 28 - March 4, 2022.

02/14/2022

When implementing change the people component of attitude and behavior are often overlooked. Interestingly, these two components are consistently cited as a reason for a failed initiative.

02/11/2022

Join us April 11-14, 2022 for a live, instructor-led ITIL 4 Foundation training (includes the official certification exam).

03/09/2021

02/09/2021

Excellent article by cio.com concerning SLAs.

From treating service-level agreements as a one-time exercise to failing to establish escape clauses, IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive business value.

01/29/2021

Alexos has announced that ITILv3 will be discontinued by the end of 2021. Subsequently, the ITIL 4 Managing Professional Transition course will be discontinued July 1, 2021.

If you are an ITILv3 Expert, or have 17 credits in ITILv3 training, schedule your ITIL 4 Managing Professional Transition course today!

If you have any questions or would like further information concerning ITIL 4 certifications, reach out to Ben Rodriguez at [email protected]

10/17/2020

A portion of a white paper written by our founder, Rick Hawtrey.

How can ITIL training hurt your implementation?
When ITIL training organizations lack the ability to provide
qualified instructors with real-life IT Service Management experience.

The best ITIL instructors must be capable of pulling from their backgrounds to provide examples of processes and continual service improvement to promote customer service, develop soft skills, and encourage service-oriented thinking.

Your ITIL trainer should understand the importance of developing students’ skills, so that they can excel in their role of making infrastructure and operations work as a true service provider to both, internal and external clients.

Additionally, ITIL trainers must acknowledge a client’s corporate standard for auditing and certifying its Service Management capabilities, i.e. ISO/IEC 20000, etc. Since ITIL is not an isolated exercise, ITIL training must complement other corporate programs, standards, frameworks, governance and models in order to deliver transformational value.

You will know that you selected the right ITIL trainer if they have an unwavering commitment to your success. Great trainers take pride in knowing that the students they teach will contribute to successful ITIL implementations, delivering compelling value for the organizations they support. If required, trainers, or the companies they represent, must be capable of leading successful implementations to achieve the objectives of senior management.

Finally, implementing ITIL can cause a dramatic change in the way you do business. It is therefore vital to have both, a great training company with passionate, knowledgeable instructors, AND executive-level, program sponsorship to gain buy-in from enterprise-wide stakeholders. This will truly help you to achieve a successful implementation and realize the operational value that ITIL programs promise.

03/08/2020

Hawtrey is proud to announce that Hawtrey has added new courses to our course offerings, in addition to ITIL Course Offerings. We are now accredited to deliver Organizational Change Management Foundation and Practitioner, various DevOps certifications through the DevOps Institute, and various Service Desk certifications through the Service Desk Institute.

Let us know how we can assist you in with you train needs!

05/01/2018

Rick Hawtrey will be speaking at PA TechCon today!

PA TechCon provides education and networking opportunities to state and local government agencies, the Pennsylvania IT vendor community, their employees and information technology thought leaders from across the United States.

03/14/2018

02/01/2018

Update, ITSM Specialties, LLC as a company has been dissolved. ITSM1 Inc as a company is now DBA (doing business as) Hawtrey. We have a new website, a new logo, but still offer the Best training!