NorthEast Contact Center Forum

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NorthEast Contact Center Forum

Since 2001, NECCF has addressed the needs of industry professionals by facilitating networking events

09/03/2026

Coming to the NECCF Expo? Start the networking a night early! 🍻

Join us for Happy Hour at The Harp at Patriot Place for a casual evening with NECCF members, attendees, sponsors and industry colleagues.

📅 Tuesday, October 20
⏰ 6:00–9:00 PM
📍 The Harp at Patriot Place

Special thanks to Genesys and Granite for sponsoring the evening.

Register for Happy Hour: http://form.jotform.com/262253819490159

09/01/2026

A great event starts with great partners! 👏

Thank you to the sponsors already supporting the 2026 NECCF Annual Conference & Expo. Your support helps bring New England’s contact center community together for a full day of learning, networking and connection.

📅 Wednesday, October 21
📍 The Cross Insurance Club at Gillette Stadium
🎟️ Register: http://neccf.org/2026-expo

Interested in joining this group? Sponsor and vendor opportunities are still available!

ACC Premiere • Bridgepointe • CallTower • Content Guru • eGain • Five9 • Genesys • Granite • NexRep • Observe.AI

08/26/2026

Never exhibited at an NECCF event before?

This is the perfect year to join us.

The 2026 NECCF Annual Conference & Expo marks our 25th anniversary and brings together a highly engaged audience of contact center and customer experience professionals from throughout New England.

Whether you're a technology provider, consultant, training organization, staffing partner, or service provider, we'd love to introduce you to our community.

New sponsors and exhibitors are always welcome. Email us: [email protected]

08/25/2026

A championship mindset. A career behind the microphone. A keynote you won't want to miss.

We're excited to welcome Scott Zolak as the keynote speaker for the 2026 NECCF Annual Conference & Expo!

Scott's experiences in professional football and sports broadcasting have given him a unique perspective on leadership, communication, teamwork, and performing under pressure. Get ready for an engaging, entertaining, and memorable keynote to kick off this year's Expo.

Wednesday, October 21, 2026
Gillette Stadium, Foxboro, MA

Join contact center and CX professionals from across New England for a full day of education, networking, and fresh ideas.

Registration is open now. Reserve your spot today!
https://neccf.org/2026-expo/

08/23/2026

You’re not alone, and you don’t have to figure it out on your own.

The NECCF community brings together professionals navigating the same CX, workforce management, and operational challenges every day.

Explore:
Expert insights and whitepapers
Real-world presentations and discussions
Practical tools and strategies you can actually use

📬 Sign up for our weekly newsletter to stay connected:
https://neccf.org/neccf-news/

08/18/2026

Our keynote speaker has been announced!

Please join us in welcoming Scott Zolak to the 2026 NECCF Annual Conference & Expo.

From professional sports to broadcasting, Scott has built a career around
communication, teamwork, and connecting with audiences. We look forward to
hearing his stories, insights, and experiences as we gather with contact center
and CX professionals from across New England.

Wednesday, October 21
Gillette Stadium

Registration is now open. We hope to see you there!
https://neccf.org/2026-expo/

08/14/2026

Your Experience Can Inspire Others
What is one lesson you've learned managing a contact center team that others could benefit from?

The most impactful NECCF sessions come from professionals actively leading teams, improving processes, implementing technology, and enhancing the customer experience.

You don't need to be a professional speaker. If you have practical experience, valuable insights, and a story worth sharing, we'd love to hear from you.

Help shape future NECCF events and contribute to the growth of our industry.

👉 Apply to speak: https://neccf.org/be-a-speaker/

08/12/2026

The most valuable conversations at the NECCF Expo often happen between sessions.

As a sponsor or exhibitor, you'll have dedicated opportunities to connect with attendees throughout the day, demonstrate your solutions, answer questions, and build lasting relationships.

Our attendees represent contact centers, customer support teams, customer experience organizations, and operational leaders from across New England.

If your company supports the contact center industry, now is the time to secure your table.

Learn more about sponsorship and exhibitor opportunities today. Send us an emai: [email protected]

08/11/2026

After weeks of clues, we're thrilled to reveal our 2026 keynote speaker...
Scott Zolak!

Whether you know him from his days on the football field or behind the
microphone, Scott's passion, humor, and high-energy storytelling are sure to
make this year's keynote one to remember.

We can't wait to welcome him to the NECCF Annual Conference & Expo at
Gillette Stadium on October 21.

Registration is open. Secure your seat and join us for an incredible day of
education, networking, and inspiration.
https://neccf.org/2026-expo/

08/09/2026

📍 Where are you in the contact center world?

We’re mapping out our NECCF community to better plan events, networking, and meetups closer to you.

Whether you’re in Boston, Western Mass, NH, ME, RI, CT, or beyond, your input helps shape where we go next.

Takes 10 seconds. Just drop your zip code and you’re in.

📌 Add yours here: https://forms.gle/dEvB8XgUY2o1gQzp7

Address

PO Box 613
Medway, MA
02053

Website

http://www.neccf.org/

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