08/31/2023
Provider Training Specialist
Description
Salary Range: $60K - $67K + 7% quarterly Bonus
Do you have a passion for training and working directly with Providers? Do you have a background as an Emergency Medicine Scribe? This is the job for you!
QTC is seeking a Provider Training Specialist to support our West, Central, or East Region. This position is fully remote with up to 30% travel. In order to be considered for any of the 3 regions, candidate must be willing to work PST, CST, or EST time zones.
At QTC, the nation’s largest provider of disability and occupational health examination services, we are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.
We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:
Competitive compensation and quarterly bonuses
Tuition reimbursement
A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions
Generous paid time off (minimum of 14 days/year), as well as 10 paid holidays
Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
An inclusive and ethical work place
Job Summary
The Provider Training Department supports QTC’s key strategic initiatives by supplying a functional provider network trained on the client’s contractual requirements and expectations. The Provider Training Specialist’s main responsibility is to ensure the providers are properly trained on the requirements of the client and all appropriate QTC software by: providing instructor-led training; acting as a mentor to address provider training needs; and ensuring the effectiveness of QTC’s provider training programs. In addition, this role will work with various departments within the company in company-wide project initiatives and to ensure provider training is in line with business needs. Technical training will be provided to the right candidates.
Essential Duties and Responsibilities
Provide instructor- led training to providers of multiple specialties and other ancillary staff on QTC Proprietary Software and client contractual requirements and expectations, to include just-in- time support, conference calls, WebEx sessions as needed
Develop and update documentation related to end-user training consulting materials to incorporate new provider software features, implementation, information and methodology
Review and test changes in lesson plans, workflows within the training environment. Alerts senior staff members and Instructional Designer of any Participate in collaborative meetings to discuss process improvements.
Provides detailed assessment of provider training progress and collaborates with the Provider Training Supervisor to strategize pathways for provider success
Analyze data provided through Quality Compliance audits to develop a customized training plan for providers to address training gaps identified
Contribute to and disseminate regular written communication updates, tip sheets, and formal/informal training to providers
Serve as subject matter expert (SME) to participate in needs assessments process on behalf of providers and contribute to the development of system business requirements, developing and updating provider curricula and user acceptance testing (UATs) of provider applications
Work with the Provider Training Supervisor and Instructional Designer to determine training needs for staff and providers including introducing new functionality, as well as remedial and refresher training
Provide specialized training to end users outside of the normal scheduled training and off hours, as necessary
Provide onsite and/or remote end user support for on-the-job training for designated specialties as well as during new system deployments and/or application upgrades
Keep up to date with knowledge transfer of all client requirements, clinical and operational workflows and assigned provider curricula
Develop strong partnerships and collaborative relationships with providers, business partners and staff
Participate in departmental and company-wide projects
Perform other duties and responsibilities as assigned
