ShiftPoint Training Academy

ShiftPoint Training Academy Transform the Business.💥 That’s where ShiftPoint Training Academy comes in.

Our mission is to train and empower your Team, equipping them with the skills, confidence and mindset needed to deliver exceptional customer experiences–transforming your business.

💥Train the Team. Running an independent aftermarket automotive repair facility comes with its share of challenges — but delivering exceptional Client experiences doesn’t have to be one of them. We specialize in trainin

g your Team to consistently deliver top-tier service that not only meets but exceeds Client expectations. By empowering your staff with the tools and skills they need, we help turn everyday interactions into powerful moments that build loyalty, boost your reputation, and increase your bottom line. Let us take the stress out of training so you can focus on what you do best — running your business.

Join Samantha tomorrow, June 9, for the  Generation Gap Connection Circle at 1:00pm EST as she shares her experience Emb...
06/08/2026

Join Samantha tomorrow, June 9, for the Generation Gap Connection Circle at 1:00pm EST as she shares her experience Embracing the Uncomfortable! 🥳

Not a Women in Auto Care member? Join for free at https://www.autocare.org/women-in-auto-care and register to join the monthly Generation Gap Connection Circle for access to tomorrow’s call!

Great leadership begins with service and sacrifice. This Memorial Day we honor the courageous men and women who gave eve...
05/25/2026

Great leadership begins with service and sacrifice. This Memorial Day we honor the courageous men and women who gave everything for our country. We remember and thank them today and always. ❤️🤍💙

For decades, independent repair shops have helped keep America moving by providing trusted service, supporting local com...
05/19/2026

For decades, independent repair shops have helped keep America moving by providing trusted service, supporting local communities, creating careers and protecting consumer choice.

Today, our industry is at an important moment. Congress is currently considering the REPAIR Act, legislation designed to help ensure independent repair facilities continue to have access to the critical repair and diagnostic information needed to properly service today’s increasingly advanced vehicles.

Without fair access to repair data, consumers could face:
đź”§ Fewer choices on where to repair their vehicles
đź’° Higher repair costs
⏱ Longer wait times
🏪 Increased pressure on local independent repair shops

This issue impacts our entire aftermarket community, including:
đź’Ą Shop Owners
đź’Ą Technicians
đź’Ą Service Advisors
đź’Ą Parts Suppliers
đź’Ą Trainers & Educators
đź’Ą Vehicle Owners

At ShiftPoint Training Academy, we believe consumers should have the freedom to choose where they repair and maintain their vehicles, and independent repair professionals should have the ability to continue serving their communities safely and effectively.

If you support the future of independent repair and consumer choice, please take 30 seconds to make your voice heard!

👉 Visit RepairAct.com and send a pre-written message to your legislators (This is also linked in our bio).

Tom and Samantha are in Atlanta this week to join  at their annual Connect conference! 🥳We are so excited to catch up wi...
05/11/2026

Tom and Samantha are in Atlanta this week to join at their annual Connect conference! 🥳

We are so excited to catch up with our industry peers, learn from others and give our input-All in the spirit of uplifting the automotive aftermarket. Can’t wait to share more soon!!

We had a BLAST at TOOLS by MAACA  this weekend!! We’re so grateful for the opportunity to share some knowledge with thos...
05/03/2026

We had a BLAST at TOOLS by MAACA this weekend!! We’re so grateful for the opportunity to share some knowledge with those who attended our classes, and we’re looking forward to the continuous improvement that’s to come. 🥳

Our first co-taught class âś…This weekend we are at TOOLS in Hershey, PA with  teaching TWO new classes: Sell Less, Connec...
04/30/2026

Our first co-taught class âś…

This weekend we are at TOOLS in Hershey, PA with teaching TWO new classes: Sell Less, Connect More and Write it Right

We are so excited to bring more information to this industry, and we can’t wait to hear your feedback! 💥

Today marks one whole year of ShiftPoint Training Academy. 🥳When I started this company, the goal was simple: Help indep...
04/28/2026

Today marks one whole year of ShiftPoint Training Academy. 🥳

When I started this company, the goal was simple: Help independent automotive shops improve communication, build stronger processes and create better experiences for their Clients. Over the past year, we’ve had the opportunity to work with incredible shop owners, service advisors and Teams who are committed to doing things the right way and getting a little bit better every single day. We’ve seen firsthand how much impact the right coaching, structure and accountability can have... Not just on sales, but on confidence, clarity and Team performance.

There’s still a lot of work to do, and that’s the exciting part!

Year two is focused on expanding our reach, continuing to refine our training systems and helping even more shops build sustainable, high-performing Teams.

We are so incredibly grateful for everyone who has trusted us so far and every single person who has supported us and cheered us on, and we are looking forward to what’s ahead. Let’s change this industry. Together. 🫱🏻‍🫲🏾

đź’ĄTrain the Team. Transform the Business.đź’Ą

Samantha LOVED getting to sit down with Dawn and John (Buckaroobob) for this one!! Be sure to give it a listen đź‘‚
04/27/2026

Samantha LOVED getting to sit down with Dawn and John (Buckaroobob) for this one!! Be sure to give it a listen đź‘‚

Ep. 7 - "Have To" vs "Get To" Mindset | Samantha Higdon

Address

Mertztown, PA
19539

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm

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