ShiftPoint Training Academy

ShiftPoint Training Academy Transform the Business.๐Ÿ’ฅ Thatโ€™s where ShiftPoint Training Academy comes in.

Our mission is to train and empower your Team, equipping them with the skills, confidence and mindset needed to deliver exceptional customer experiencesโ€“transforming your business.

๐Ÿ’ฅTrain the Team. Running an independent aftermarket automotive repair facility comes with its share of challenges โ€” but delivering exceptional Client experiences doesnโ€™t have to be one of them. We specialize in trainin

g your Team to consistently deliver top-tier service that not only meets but exceeds Client expectations. By empowering your staff with the tools and skills they need, we help turn everyday interactions into powerful moments that build loyalty, boost your reputation, and increase your bottom line. Let us take the stress out of training so you can focus on what you do best โ€” running your business.

Great leadership begins with service and sacrifice. This Memorial Day we honor the courageous men and women who gave eve...
05/25/2026

Great leadership begins with service and sacrifice. This Memorial Day we honor the courageous men and women who gave everything for our country. We remember and thank them today and always. โค๏ธ๐Ÿค๐Ÿ’™

For decades, independent repair shops have helped keep America moving by providing trusted service, supporting local com...
05/19/2026

For decades, independent repair shops have helped keep America moving by providing trusted service, supporting local communities, creating careers and protecting consumer choice.

Today, our industry is at an important moment. Congress is currently considering the REPAIR Act, legislation designed to help ensure independent repair facilities continue to have access to the critical repair and diagnostic information needed to properly service todayโ€™s increasingly advanced vehicles.

Without fair access to repair data, consumers could face:
๐Ÿ”ง Fewer choices on where to repair their vehicles
๐Ÿ’ฐ Higher repair costs
โฑ Longer wait times
๐Ÿช Increased pressure on local independent repair shops

This issue impacts our entire aftermarket community, including:
๐Ÿ’ฅ Shop Owners
๐Ÿ’ฅ Technicians
๐Ÿ’ฅ Service Advisors
๐Ÿ’ฅ Parts Suppliers
๐Ÿ’ฅ Trainers & Educators
๐Ÿ’ฅ Vehicle Owners

At ShiftPoint Training Academy, we believe consumers should have the freedom to choose where they repair and maintain their vehicles, and independent repair professionals should have the ability to continue serving their communities safely and effectively.

If you support the future of independent repair and consumer choice, please take 30 seconds to make your voice heard!

๐Ÿ‘‰ Visit RepairAct.com and send a pre-written message to your legislators (This is also linked in our bio).

Tom and Samantha are in Atlanta this week to join  at their annual Connect conference! ๐ŸฅณWe are so excited to catch up wi...
05/11/2026

Tom and Samantha are in Atlanta this week to join at their annual Connect conference! ๐Ÿฅณ

We are so excited to catch up with our industry peers, learn from others and give our input-All in the spirit of uplifting the automotive aftermarket. Canโ€™t wait to share more soon!!

We had a BLAST at TOOLS by MAACA  this weekend!! Weโ€™re so grateful for the opportunity to share some knowledge with thos...
05/03/2026

We had a BLAST at TOOLS by MAACA this weekend!! Weโ€™re so grateful for the opportunity to share some knowledge with those who attended our classes, and weโ€™re looking forward to the continuous improvement thatโ€™s to come. ๐Ÿฅณ

Our first co-taught class โœ…This weekend we are at TOOLS in Hershey, PA with  teaching TWO new classes: Sell Less, Connec...
04/30/2026

Our first co-taught class โœ…

This weekend we are at TOOLS in Hershey, PA with teaching TWO new classes: Sell Less, Connect More and Write it Right

We are so excited to bring more information to this industry, and we canโ€™t wait to hear your feedback! ๐Ÿ’ฅ

Today marks one whole year of ShiftPoint Training Academy. ๐ŸฅณWhen I started this company, the goal was simple: Help indep...
04/28/2026

Today marks one whole year of ShiftPoint Training Academy. ๐Ÿฅณ

When I started this company, the goal was simple: Help independent automotive shops improve communication, build stronger processes and create better experiences for their Clients. Over the past year, weโ€™ve had the opportunity to work with incredible shop owners, service advisors and Teams who are committed to doing things the right way and getting a little bit better every single day. Weโ€™ve seen firsthand how much impact the right coaching, structure and accountability can have... Not just on sales, but on confidence, clarity and Team performance.

Thereโ€™s still a lot of work to do, and thatโ€™s the exciting part!

Year two is focused on expanding our reach, continuing to refine our training systems and helping even more shops build sustainable, high-performing Teams.

We are so incredibly grateful for everyone who has trusted us so far and every single person who has supported us and cheered us on, and we are looking forward to whatโ€™s ahead. Letโ€™s change this industry. Together. ๐Ÿซฑ๐Ÿปโ€๐Ÿซฒ๐Ÿพ

๐Ÿ’ฅTrain the Team. Transform the Business.๐Ÿ’ฅ

Samantha LOVED getting to sit down with Dawn and John (Buckaroobob) for this one!! Be sure to give it a listen ๐Ÿ‘‚
04/27/2026

Samantha LOVED getting to sit down with Dawn and John (Buckaroobob) for this one!! Be sure to give it a listen ๐Ÿ‘‚

Ep. 7 - "Have To" vs "Get To" Mindset | Samantha Higdon

Techs, donโ€™t miss this class with Brandon Steckler!! Heโ€™s one of the most knowledgeable trainers out there-If you havenโ€™...
04/27/2026

Techs, donโ€™t miss this class with Brandon Steckler!! Heโ€™s one of the most knowledgeable trainers out there-If you havenโ€™t taken one of his classes yet, get yourself in one ASAP!

๐Ÿ”ง Uncovering the Boundaries of Tool and Test Equipment

Great diagnostics are not just about what a tool shows - itโ€™s about knowing what it cannot tell you.
In Uncovering the Boundaries of Tool and Test Equipment, Brandon Steckler walks technicians through tool limitations, test interpretation, and how to avoid the false assumptions that burn time and lead you down the wrong path.
๐Ÿ›  Better understanding leads to better decisions.
Sponsored by: WTI

Register Today! ๐Ÿ”— https://bit.ly/TOOLSregistration
Guests can reserve their room at the Hershey Lodge for TOOLs 2026 using the reservation link below:
https://book.rguest.com/wbe/group/1294/Hersheylodge/auth
Group Code: 10225173
Password: MAACA2026

See you there? ๐Ÿ‘€
04/24/2026

See you there? ๐Ÿ‘€

โœ๏ธ ๐–๐ซ๐ข๐ญ๐ž ๐ˆ๐ญ ๐‘๐ข๐ ๐ก๐ญ: ๐“๐ก๐ž ๐“๐ž๐œ๐ก๐ง๐ข๐œ๐ข๐š๐งโ€™๐ฌ ๐‘๐จ๐ฅ๐ž ๐ข๐ง ๐†๐ž๐ญ๐ญ๐ข๐ง๐  ๐‘๐ž๐œ๐จ๐ฆ๐ฆ๐ž๐ง๐๐š๐ญ๐ข๐จ๐ง๐ฌ ๐€๐ฉ๐ฉ๐ซ๐จ๐ฏ๐ž๐

Samantha Higdon and Tom Schearer show technicians how better notes, photos, and DVI documentation directly lead to higher approvals, smoother advisor workflow, and more hours flagged.
๐Ÿ›  Better notes sell more work.

๐’๐ฉ๐จ๐ง๐ฌ๐จ๐ซ๐ž๐ ๐๐ฒ: ๐’๐ก๐ข๐Ÿ๐ญ๐ฉ๐จ๐ข๐ง๐ญ ๐“๐ซ๐š๐ข๐ง๐ข๐ง๐  ๐€๐œ๐š๐๐ž๐ฆ๐ฒ

๐‘๐ž๐ ๐ข๐ฌ๐ญ๐ž๐ซ ๐“๐จ๐๐š๐ฒ! ๐Ÿ”—https://bit.ly/TOOLSregistration

๐†๐ฎ๐ž๐ฌ๐ญ๐ฌ ๐œ๐š๐ง ๐ซ๐ž๐ฌ๐ž๐ซ๐ฏ๐ž ๐ญ๐ก๐ž๐ข๐ซ ๐ซ๐จ๐จ๐ฆ ๐š๐ญ ๐ญ๐ก๐ž ๐‡๐ž๐ซ๐ฌ๐ก๐ž๐ฒ ๐‹๐จ๐๐ ๐ž ๐Ÿ๐จ๐ซ ๐“๐Ž๐Ž๐‹๐ฌ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ” ๐ฎ๐ฌ๐ข๐ง๐  ๐ญ๐ก๐ž ๐ซ๐ž๐ฌ๐ž๐ซ๐ฏ๐š๐ญ๐ข๐จ๐ง ๐ฅ๐ข๐ง๐ค ๐›๐ž๐ฅ๐จ๐ฐ:
https://book.rguest.com/wbe/group/1294/Hersheylodge/auth
Group Code: 10225173
Password: MAACA2026

Address

Mertztown, PA
19539

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm

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