05/01/2026
⭐Five Star Caller Friday⭐: Meet Paola Black!
⭐From Paola's Team Leader: If you ever get the chance to work with Paola, you’re in great hands. She’s incredibly detail-oriented, truly cares about her work, and is very responsive whenever you need help or have a question. I really appreciate everything she brings to the team and the knowledge she shares to support everyone.
⭐A little more about Paola: "I’m someone who really values authenticity and showing up as myself, both at work and outside of it. I’ve always been the type of person people come to for advice or support which naturally carried into my role as an account manager. I enjoy building real relationships with my agents and making sure they feel heard and taken care of, not just managed. I’m naturally curious, so I like learning how things work and finding better, more efficient ways to do them. Outside of work, I spend a lot of time just hanging out with my family, and I’m usually planning my next trip."
⭐Paola's tip for agents: Consistently review your data and performance trends. Taking a little time each week to look at what’s working and what's not can help you make small adjustments that lead to much better results over time. The agents who are most successful tend to be the ones who stay proactive and treat their performance like something they can continuously refine.