Mercury Telecom

Mercury Telecom Electronic communications and computer networks became his passion. After moving to Michigan, David started Mercury as a dialup ISP in 1996. Growth was rapid.

Mercury Telecom is a full-service Internet communications company specializing in providing high-speed Internet access and fully-managed cloud-hosted phone systems and service to businesses, governments and non-profits throughout Michigan. Mercury Telecom’s roots date back to 1992, when founder David Sovereen started Mercedes On-Line, an electronic Bulletin Board Service (BBS) in sunny South Flori

da. At its height, Mercury served 13,500 dialup customers. With customers demanding faster speeds, Mercury launched high-speed DSL Internet in 2000 and high-speed wireless Internet in 2004, a network that has grown over two decades to cover more than 3,800 square miles! Mercury launched cloud-hosted business phone services in 2014 and today provides telephone and Internet service to hundreds of businesses, governments and non-profits, and thousands of end users, in Michigan and Wisconsin.

09/10/2021

Representatives are responsible for sales of residential Internet and telephone services to new and existing customers, as well as making account and service changes and processing payments for all customers by using in-depth knowledge of residential services, company policies and procedures, and communicating effectively with customers and team members orally and in writing.

Duties and responsibilities include, but not limited to:

• Sales of residential Internet service utilizing in-house CRM and service availability tools
• Inbound and outbound calls to potential customers
• Post payments in billing system
• Assist customers with upgrades and downgrades of Internet service
• Root cause analysis and remediation to mitigate customers asking to cancel
• Process cancellations when salvage unavailable
• Call customers regarding payments that are past due
• Explain customer bills in a clear manner
• Make follow up quality assurance calls for new installations and repairs of existing service
• Print, review, and mail payment past due, collection, and cancellation letters and billing statements

08/31/2021

Mercury Network is seeking a qualified B2B sales representative to grow our existing customer base and introduce new opportunities in the Tri-Cities market. We offer phone service, phone solutions, and internet to commercial businesses in Michigan.

In this role, a successful applicant will be responsible for, but not limited to, the following:

Develop and implement strategies to grow the organization’s business and market share through our approved sales methodology

Prospect aggressively to develop new business partners through networking, referrals, and cold calling; including follow up appropriately to obtain appointments

Work with business partners to identify target accounts and to achieve specific goals for closing new business

Plan, coordinate, and execute sales presentations to inform, persuade, educate, and ultimately close business

Work closely with provisioning and customer support, keeping them informed of customer needs

Maintain complete customer documentation and maintain appropriate customer and prospect information into the company’s customer relationship management database

The ideal candidate must be self-motivated and have basic knowledge of technology. The successful applicant must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base.

Preferably familiar with VoIP concepts, hosted technology, and practices, and rely on experience and sound judgment to plan and accomplish goals

Possess strong presentation skills and be able to communicate professionally both verbally and in written correspondence

Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches

The candidate must be 100% professional, and be able to patiently and effectively communicate complex concepts to audiences with varying skill levels, in person, on the phone, and via email

The position requires an organized, highly motivated individual that has excellent project and task management skill

This job requires attention to detail, excellent written and verbal communication skills, and the ability to work both self-directed and as a member of a team

Must be able to prioritize effectively

If you have the experience and/or feel that you have the ability, enjoy working with people, and wish to work in a rewarding industry, we are interested in hearing from you.

Mercury offers a strong compensation package including hourly plus commission, medical insurance, dental/vision insurance, company-paid life, and disability insurance, individual retirement accounts with company match, paid holidays, paid time off, and tuition reimbursement.

Please email your current resume for immediate consideration!

Just a quick shout out and thank you to the doctors and staff at Full Circle Vision Care, our newest hosted business pho...
07/16/2021

Just a quick shout out and thank you to the doctors and staff at Full Circle Vision Care, our newest hosted business phone service customer. Congratulations on your brand new, gorgeous building at 217 N Saginaw Rd in Midland. Glad we can be part of your growth and success story!

Address

2719 Ashman Street
Midland, MI
48640

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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