10/15/2026
What Happens in the Minutes Before a Healthcare Security Incident?
The American Hospital Association recently released new guidance focused on the role de-escalation can play in reducing incivility and violence in healthcare settings.
That's an important conversation because some of the most critical decisions during a potential workplace violence incident happen before anyone calls security.
Recognizing changes in behavior. Knowing when an interaction is escalating. Understanding when staff can continue trying to de-escalate and when they need assistance. Knowing how to summon that assistance quickly and what happens after they do.
De-escalation training can be an important part of that process, but it works best when it's connected to a larger workplace violence prevention program.
That means looking at how employees report concerning behavior, how threats are assessed, how duress systems are used, how quickly security personnel can respond, how the physical environment affects an incident, and how events are reviewed afterward.