Pat Porras

06/15/2025

Optimizing Team Performance - allow me to share with you key root cause of a dysfunctional Team. These 5 points can help you analyze the level of effectiveness of your Team.

Our clients worldwide have found that to best transform to a business with a High Performance Team, you must continue to progress on these 3 Pillars: (1) Develop and Train the Right People (2) Update and Align the Processes to the Standards (3) Pro-Active Performance Management.

Compare the points to the pillars and you will be able to analyze your level of Team Performance. Or we will be happy to share with you our clients results. "What gets measured - Gets Done". Thank you

03/03/2025

Thank you to The Landing Team for the opportunity to share with them the Science and Art of Sales. --- Reminder to the Team The Landing is a PSO.

Today our team was lucky enough to have our guest speaker , Patricio Porras with us for our Friday night training. His extensive knowledge of teamwork and sales came together to provided us unforgettable ways to elevate our level of service here at The Landing!

02/17/2025

WORLDWIDE SQI CUSTOMER SERVICE CERTIFICATION
12-15 May 2025 in Minneapolis, MN USA - Facilitated by Patricio "Pat" Porras

Empower yourself and your Team with Service Quality Institute’s Customer Service Certification Seminars: a 4 day customized seminar dedicated to the nuances, strategies, and keys to driving a service strategy and customer experience at your organization. Gain the validity and recognition necessary to advance in your career or strengthen your management group with sessions designed for both trainers and leaders.

SQI has garnered international recognition as an educational leader in Customer Service Certifications,
management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our Certified Customer Service experts continue our tradition of helping you create a Customer Centric Culture!

Join us - Thanks Pat Porras +1.201.803.7958
Also Offered: Public and Tailored In-House Certification Programs in English or Spanish anywhere in the world - in person or virtual.

01/11/2025

2025 Business Leadership:
How and what Opportunities is your Leadership Team prioritized on for 2025. So, how are you aligning and developing your Leadership Team so they further develop their Teams

Fortune/Deloitte CEO Survey 2024:
…are aligned in where they see significant opportunities – as well as where they don’t. … CEO optimism about the global economy surged from 7% in Fall 2023 to 42% this November. A majority also report high levels of optimism regarding the performance of their organizations (84%), and their industries (61%),

Above all, CEOs see the next 12 months as a year ripe for growth, transformation, and opportunity – and some risk. One of the top 4 key insights:
Investments for the future: CEOs plan to prioritize investments for business growth (88%), core business transformation (59%), as well as talent acquisition and transformation (54%)

10/21/2024

Holland, Germany, Luxembourg, Belgium: Toured during the last 12 days I had the opportunity to Gemba the levels of Customer Experience in these European Markets in the private and public markets.

Based on today’s global CX Principles it is very clear that the key ingredient in achieving a WOW Customer Experience Culture is understanding the science an organization must have as Foundations: 1) set Achievable Standards to engage internal and external customers 2) Educate all team members on WHY and WHAT 3) Pro-Actively Coach all members on how to a ieve these Standards Ultimately it is all about the level of relationship a staff member develops with each customer!

My Team and I will be happy to review your Processes and People Development to analyze how it aligns with the CX Principles. Give us a call and –only 15 minutes. Thanks Pat

09/20/2024

In Turkey: Gratis www.gratis.com
is Turkey's largest beauty and personal care retailer with more than 750 stores which offers great products for everyone in the world of cosmetics, make-up and personal care.. both in international brands and Gratis private label. Most of all customers enjoy an awesome shopping experience in stores and on line. https://www.instagram.com/gratistr/ and https://www.facebook.com/Gratis

Last 2 weeks we facilitated business leadership training to over 153 business leaders across Turkey as part of Gratis’ continuous improvement commitment to their Team and Customers.

I also had an opporunity to PUKO many stores and visit other majestic sites of Turkey and certainly enjoy their delicious local foods. Thank you Gratis

09/07/2024

In DOHA, Qatar conducting Retail Market research for upcoming Customer Experience Facilitation in Retail & Hospitality sector.
A consistent Awesome Customer Experience is the game changer in any business.

07/27/2024

Hawaii - completing 2 weeks of on site Faciliation with https://www.tonygroup.com/ Leaders and Associates on integrating Coaching as a pillar of our Awesome Guest Experience tranformation.
“Positive empowered associates are competent in their positions, understand the company goals, are confident to make the right decisions, and always willing to help others.
This creates the perfect balance between collaboration, cooperation and independence.” TD

07/16/2024

Golf Invite: The Inaugural Golf Tournament hosted by the DE Devil Dogs Detachment 780 and Diamond State Detachment 704 is going to be on Monday, September 23, 2024 at the Heritage Shores Club, Bridgeville, DE.

https://sites.google.com/view/dedevildogs/upcoming-events
https://www.facebook.com/events/3564855753767842?ref=newsfeed

The tournament is not limited to MCL Members, but it is capped at a maximum of 128 golfers so once registration opens anyone wanting to play will need to get their forms and payment in quickly.
https://www.facebook.com/events/3564855753767842/?acontext=%7B%22event_action_history%22%3A[]%7D
Join us
SEMPER FI

05/11/2024

Regards from Lisbon, Portugal
“ Awesome Customer Expereince is the only strategy you can implement anywhere in the world and your competition will have quite a challenge copying you.” –John Tschohl

True Customer Obsession
“There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf. No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it.

How is your Awesome Cutomer Ezperience a diiferentiator in your market. Call us + 1 201 803 7958 and we can help you map it out. Thanks