06/29/2026
After 20 years, we're celebrating the retirement of Donna Madison.
Donna joined MSS in 2006 and spent two decades as the backbone of our Customer Care team, earning a well-deserved reputation as the go-to expert on subrogation. Whether navigating a complex claim, mentoring a colleague, or working with vendors as far away as Murano Glass in Italy, she handled everything with patience, professionalism, and integrity.
Beyond her expertise, Donna was the person everyone turned to when they weren't sure where else to turn—a mentor, a sounding board, a steady presence, and a true friend to many people over the years. (In fact, here’s a throwback pic of Donna, second from left, with some of her 2013 department crew.)
Outside of work, she's a devoted grandmother, a dog mom to Molly, and a volunteer with Last Chance Ranch, which tells you everything you need to know about her character.
Congratulations, Donna. May this next chapter bring you happiness, relaxation, and adventure!