National Comfort Institute

National Comfort Institute NCI is a training, certification, & membership organization created to help HVAC contractors succeed.
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We accomplish this by focusing on the delivery of true heating and cooling system performance in the systems our contractors design, sell, install, and service. This includes residential and light commercial forced air and hot water systems. We have termed this type of total system measurement "Performance Based Contracting," and we believe it is the future of HVAC contracting.

09/02/2026

Tomorrow morning catch the livestream of "Culture – the Key to Implementing High-Performance HVAC" panel from NCI's High-Performance HVAC Summit 2026! Starting at 8 AM, NCI's David Richardson will moderate the panel featuring contractors Ken Beasley, Dennielle and Tom Hearn, Alana Ward, and Anthony Woo.

09/02/2026

Home Performance and High-Performance HVAC: Two Sides of the Same Coin

Though often treated as separate industries, HVAC and Home Performance don’t just overlap, they are inextricably tied together. From energy efficiency to indoor air quality, the systems HVAC contractors install and service are shaped by the buildings they serve.

These four forward-thinking contractors will share how they’ve been able to marry the two worlds to provide customers with systems that help ensure safe, healthy, comfortable, and energy efficient indoor environments. Learn about their successes and failures as they embraced both sides of the high-performance coin.

Panel Moderator:
Dominick Guarino, CEO and President, National Comfort Institute

Panelists:
Tim DeStasio
Founder, Comfort Science Solutions, Southport, NC

Jon Esquivel
President, Austin Star Comfort Services, Austin, TX

Terry McWilliams
Founder, Texcellent A/C Service, Deer Park, TX-

Brian Wright
Owner, Crossway Mechanical, Tomball, TX

09/02/2026

Panel discussion live from Summit 2026 today at 3:20 - Home Performance & High-Performance HVAC: Two Sides of the Same Coin. Watch as moderator Dominick Guarino chats with panelists Tim DeStasio, Jon Esquivel, Terry McWilliams & Brian Wright and takes questions from the audience.

09/02/2026

A Morning Thought

As human beings our nature is to first try to rationalize why we are right, or why we don't need to change.

The more you can recognize when you're doing this and look at the situation without bias, the happier and more successful you will be. Remember, change is one constant we can really count on.

"Keep an open mind and truth will find its way in." - DG

“Faced with the choice between changing one's mind and proving that there is no need to do so, almost everyone gets busy on the proof.” - John Kenneth Galbraith

Have an open-minded day!

Dom

09/01/2026

A Morning Thought

Determination is never giving up on a goal, staying on focus and on task.

This takes a strong will, especially when things just don't seem to be working. The result is usually breakthrough, and accomplishing or exceeding the goal.

Stubbornness, on the other hand, usually comes from not willing to consider other possibilities towards achieving the goal. It usually comes from a closed mind not willing to look at different perspectives.

Stubbornness often leads to failure because we often miss other logical paths towards achieving our goals. So here's an addendum to Winston Churchill's famous quote, "Never, never, never, never give up.": But always be willing to look at different ways of getting there!

"The difference between perseverance and obstinacy is that one comes from a strong will, and the other from a strong won't." - Henry Ward Beecher

Have an "open minded" day!

Dom

08/31/2026

A Morning Thought

We often focus too much on overcoming our weaknesses rather than building on our strengths.

The truth is we can't be good at everything. But rather than trying to overcome the things you're not really good at, why not build on your existing strengths?

One good way to start the process is take stock of your strengths and weaknesses. Sometimes you can't avoid doing things you're not good at - it comes with the territory. But set that list aside and focus on your list of strengths and look for ways to weave them together as a foundation you can build on.

By doing this, you dramatically increase your chances of going from being "Good" at something to being "Great" at it.

"Do not let what you cannot do interfere with what you can do." - John Wooden

Have a strong day!

Dom

08/28/2026

A Morning Thought

Big projects are important in terms of moving a company forward and staying ahead of the curve, but it's all the smaller tasks that are performed each and every day that are the heart and soul of an organization.

Without them you couldn't deliver the consistent product your customers expect. The small things are no less important than the big things. In fact without the smaller things that make a company go, it wouldn't have the foundation nor the ability to invest its time and resources in growing and staying on the cutting edge.

So next time you're doing a task that might feel menial or repetitive, remember it's the little things that makes everything else possible.

Don't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves. - Dale Carnegie

Have an awesome day!

Dom

You’ve invested in training, your team came back fired up, then ninety days later, you’re back to the same old, same old...
08/27/2026

You’ve invested in training, your team came back fired up, then ninety days later, you’re back to the same old, same old. Sound familiar?

The problem isn’t your people. And it isn’t the training. It’s the gap between what’s learned and what’s actually lived, and that gap is culture.

Drawing on the same 1% principle that helped British Cycling go from overlooked to unstoppable, dominating on the Olympic stage, breaking records, and proving what others thought impossible, Mary will show how high-performance culture is built one daily decision at a time.

You’ll walk away with clarity on what may be holding your culture back, practical tools to turn training into transformation, and one committed action you can take the moment you return to your team.

Come ready to be challenged. Come ready to lead differently. Because high performance isn’t an event, it’s a daily decision.

Join us in Pigeon Forge, TN this upcoming September 1-3 to see this and many other amazing sessions by registering at GoToSummit.com

Learn tips and tricks of using quality test instruments and software to apply NCI’s testing processes directly from top ...
08/27/2026

Learn tips and tricks of using quality test instruments and software to apply NCI’s testing processes directly from top industry experts in this interactive, hands-on session.

Come ready with your questions on how to use these best practices in your company for consistent and repeatable results.

Join us in Pigeon Forge, TN this upcoming September 1-3 to see this and many other amazing sessions by registering at GoToSummit.com

Address

800 West Morris Boulevard
Morristown, TN
37813

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+14409491850

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