VoIPTools

11/18/2024

Big Changes Are Coming: 3CX Version 18 Officially Reaches End of Life on December 31st!

As the clock ticks down on 2024, one thing is clear: 3CX Version 18 is approaching its official End of Life (EOL) on December 31st. If you're currently relying on V18 to power your communication systems, it's time to sit up, take note, and prepare for a significant transition.

What You Need to Know About 3CX V18 EOL
In September, 3CX provided further clarification on their support policies for Version 18, making it abundantly clear: V18 will no longer be supported past the end of this year. It’s tempting to ignore these updates, but understand this—come January 1st, 2025, official support from 3CX will vanish. That includes security updates, bug fixes, and troubleshooting assistance, leaving your business vulnerable.

For the complete official announcement and support policy details, you can visit:
➡️ 3CX V18 Support Policy

Why You Can’t Afford to Delay Upgrading
Each day, we closely monitor the 3CX community forums, and the message has remained loud and clear: Upgrading to 3CX V20 should be your top priority. Continuing to run V18 beyond its EOL date introduces significant risks, especially for a component as mission-critical as your phone system. These risks include:

Increased Security Vulnerabilities: Without regular updates, your system could become an easy target for cyber threats.
Reduced Functionality: Future software and hardware integrations may fail to work correctly.
Zero Support: If something goes wrong, you'll be on your own, with no help from 3CX.
Our Commitment to Keeping You Ahead
Aligning with 3CX's strategy, we have made the decision to end active development for Version 18. This doesn’t mean that our existing V18 tools will suddenly stop working; they will continue to operate as long as V18 does. However, we’re fully shifting our focus to 3CX V20 to ensure we're delivering top-tier performance and future-proof features.

Why the Transition to V20 Matters for You:

Accelerated Product Releases: By dedicating our resources to V20, we’ll be able to roll out enhancements and new products faster than ever before.
Reduced Complexity: Testing and maintaining compatibility across multiple 3CX versions, languages, and operating systems is a significant challenge. Simplifying our approach means we can deliver better, more reliable solutions.
Take Action: Upgrade Your 3CX System Today
Delaying your upgrade puts your business communications at unnecessary risk. We recommend making the move to V20 as soon as possible. If you need assistance or have concerns about the upgrade process, we’re here to help. Let us support you in future-proofing your communications infrastructure.

Remember: Your phone system is a vital part of your business operations. Don’t gamble with its security, reliability, and performance. Make the leap to 3CX V20 and experience the benefits of a robust, supported, and modern communication solution.

The future of your business communications starts now. Let’s make it stronger together.

11/15/2024

https://youtu.be/wBR0pSq5M1U

Drive Unmatched Call Center Performance with the 3CX Competitive Wallboard

Imagine walking into your call center and immediately being greeted by a dynamic, visually stunning display showcasing your team’s performance in real-time. You see how close agents are to achieving their daily, weekly, and monthly goals, and a surge of excitement ripples through the team. Healthy competition is brewing, and productivity is soaring. This isn’t just a dream for managers and IT professionals—it’s a reality with the 3CX Competitive Wallboard by VoIPTools.

The Heartbeat of Your Call Center
The modern call center thrives on data and visibility. Yet, all too often, valuable performance metrics remain buried in reports, reviewed only after productivity has taken a hit. With the 3CX Competitive Wallboard, you gain access to a live pulse of your call center, empowering your team to stay engaged, motivated, and proactive.

Imagine the scenario: As agents come into work, they see their names and performance statistics up on the screen. Sarah, one of your top performers, realizes she’s only a few calls away from securing the top spot for the week. John, a newer agent, notices he’s climbing the leaderboard and feels inspired to keep pushing. Even quieter members of the team find themselves energized as their accomplishments are recognized visually and in real time. In this environment, everyone is invested in the team’s success.

Why You Need the 3CX Competitive Wallboard
1. Real-Time Performance Monitoring: Gone are the days of waiting for weekly reports or post-mortem analysis. The 3CX Competitive Wallboard provides real-time monitoring of agent activity, giving managers a clear view of call volumes, missed calls, and agent availability as they happen. Imagine being able to intervene immediately if your top agent is getting overwhelmed or reallocating resources to manage call spikes more efficiently.

2. Fostering Healthy Competition: Competition, when done right, can be a powerful motivator. The wallboard encourages friendly rivalry by displaying performance metrics, driving agents to outperform each other while striving for their own best results. It’s not about creating stress; it’s about energizing your team and transforming mundane tasks into an engaging game.

3. Enhanced Visibility for Managers: For managers and IT professionals, the wallboard is more than a flashy display—it’s a command center for productivity. You can instantly identify top performers who may deserve recognition or spot agents who are struggling and need coaching. No more guesswork or delayed feedback; you can make informed decisions and offer support at the moment it’s needed most.

4. Improved Accountability: With transparent metrics available to everyone, agents naturally take ownership of their performance. Knowing that their efforts are being tracked and displayed for all to see creates a sense of responsibility and pride. For managers, this means better resource allocation and more strategic planning, leading to an overall boost in efficiency.

Transforming Call Center Culture
Consider the story of a growing customer support center that struggled with disengaged agents and missed call targets. Traditional methods of motivating the team—such as end-of-week emails and performance reviews—were not working. The management team knew they needed a fresh approach, something that would energize the agents while providing visibility into critical metrics.

Enter the 3CX Competitive Wallboard. Within days of implementation, the call center transformed. Agents were more aware of their performance, and managers could offer real-time coaching. Sarah, who previously felt unnoticed, was thrilled to see her hard work celebrated on the leaderboard. John, who was still finding his footing, pushed himself to do better each day. The wallboard didn’t just change how the team worked; it reinvigorated the entire culture.

The Technical Edge
For IT professionals, the 3CX Competitive Wallboard is a breeze to implement, integrating seamlessly with your existing 3CX system. With its web-based design, the wallboard is customizable to fit the unique needs of your organization, whether you want to focus on inbound call stats, agent status updates, or quota achievements. You control what your team sees, and the results speak for themselves.

Make the Leap to Greater Productivity
Investing in the 3CX Competitive Wallboard means more than just improving call center metrics; it’s about empowering your team and building a culture of excellence. Imagine the peace of mind that comes from knowing you have full visibility into your call center’s performance at all times. Visualize a team that feels motivated, accountable, and excited to beat their goals.

Ready to take your call center to the next level? The 3CX Competitive Wallboard isn’t just an add-on; it’s a game-changer. See it in action and experience firsthand how it can transform your team’s productivity and engagement.

Discover More and Schedule a Demo Today!

This is a quick overview of v15 VoIPTools Wallboard for 3CX.For more information about this product, please visit: https://www.voiptools.com/3cx-competitive-...

10/25/2022

3CX V18 Update 5: Messaging Transformed . Explore new features and updates with the release of 3CX Version 18 Service Pack 5.

New Features : -
Managing Whatsapp Messages from 3CX.
Improved SMS Integration
Quick Response Message Template

10/17/2022

Learn all about our various wallboards, including our Competitive Wallboard. See agents, sorted from most productive to least productive, along with whether they have met their daily and monthly quotas. All in real time!

Features:

Real Time call Tracking.
Monitor both outbound and inbound calls.
Monitor the Live Status of the Agent.
Track the Ideal Times of your agents.
Check for the Call Waiting Time in seconds.
Know the number of missed calls.
Set Quotas for your agents.
Separate Wallboards for Agents and Managers.
Customize the columns and design of your 3CX Wallboard.

, , , , VoIPTools Wallboard, VoIPTools Wallboard, Monitor call centre performance, 3CX add ons, 3CX Power tools, 3CX API Tools, 3CX version 18 wallboard

10/10/2022

Automate your 3CX with VoIPTools :

Agent Greetings - When an agent answers a queue call, this tool automatically plays a pre-recorded message recorded by the specific agent answering the call.

Audio Scheduler - 3CX Audio Scheduler is great for notifying employees break times, shift changes, and more.

Auto Call Back - When you call an extension and the number busy, now you can choose to either leave a voicemail or request a call back when the extension becomes available.

Auto Logout - Auto Logout monitors whether a queue agent has missed multiple consecutive calls. If the permitted number of missed calls is exceeded, the service will automatically log the agent out of the queue.

Auto Self ID - 3CX Company Directory, you must first record a self-identification message for each extension. This service checks for missing self-identification messages and auto creates them for you using text-to-speech on a scheduled basis (typically nightly).

Auto Voicemail - With Auto Voicemail, when you are routed to a customer’s voicemail box, you can let Auto Voicemail leave the voicemail for you.

Queue Notifier - Do you need an audible chime when too many people are waiting in the queue? This add-on enables you to set a threshold for the maximum number of people in the queue or maximum hold time.

Recording Beep - Once the phone call has started to record, the 3CX Recording Beep waits for the specified initial delay (in seconds) and then plays an audible beep to alert both the call participants about the ongoing call recording.

Do Not Call - A Windows service that monitors all outbound calls. If the dialed number is on an internal Do-Not-Call list, then the call will be dropped; and the dialing extension will receive an email notification if it has been selected in the ‘Send Email’ list.

Book your Seat with us - https://zcu.io/oV8i

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10/03/2022

Learn All About API & 3CX Monitor
Explore what makes VoIPTools work. Our API gathers information from 3CX and uses it to create our tools. Users can gain access to our API to create custom tools of their own!

Register to our Webinar - https://zcu.io/lUVN

09/28/2022

Learn Everything about 3CX Survey Creator. Join Our Webinar

08/17/2022

Sign up for our free webinar highlighting our new tool "3CX Barge Messages"!

Seats are very limited, so please sign up right away!

03/04/2022

We are preparing to offer a new hosted VoIPTools service and are looking for input on pricing. Benefits of VoIPTools hosting and maintaining the server. Zero setup, configuration, and maintenance including: 24/7 support hours. VoIPTools application installation, configuration, and training. Server Monitoring. Firewall & network configuration. SQL installation & configuration. IIS Installation & configuration. Free SSL Certificate and FQDN. Automated backups. Scheduled OS patching. Scheduled VoIPTools software upgrades. (Coming soon) Free 500GB Hippa compliant cloud storage for VoIPTools databases, 3CX backups, recordings, voicemails, and prompts. We would appreciate your input by answering a quick survey.

What should our hosting pricing be? We need your opinion ASAP! - Description

03/13/2020

Free webinar | 3CX On Call Manager by VoIPTools -

03/07/2020

Free webinar | 3CX REST / RPC API by VoIPTools -