05/21/2026
What happens when a hard-driving, type-A extroverted leader realizes their management style has silenced half their team?
You get an UH-OH moment that reshapes everything.
On the latest episode of the UH-OH Conversations with Cohesive Leaders podcast, Dr. Troy and Ben-Jamin Toy chat with executive coach, author, and professor Matt Dickerson.
Early in his career, Matt thought he was running highly collaborative, solution-oriented meetings. But he was blindsided by a formal HR complaint.
He wasn't talking over people, but he was allowing a loud, high-dominance in-group that sounded exactly like him to entirely dominate the room. The deliberate, analytical processors on his team were completely drowned out.
By equating volume with value, he was missing the critical, dissenting insights his team needed to solve complex operational problems.
In this episode, Matt shares his vulnerable journey of fixing his house from the inside out, moving his team from mere invitation to true involvement.
Tune in to discover:
➡️ The Reality of the Babel Effect: Why we mistakenly associate leadership capability with talkativeness and what it costs team productivity.
➡️ The Unconditional Apology: How Matt repaired broken organizational trust publicly and built a continuous feedback loop without using defensive language.
➡️ The Physicality of Listening: The grounding techniques Matt uses today (like flat feet and standing up) to stay physically present and keep his own extroverted blind spots in check.
➡️ Live Coaching in Action: Watch for a great moment mid-episode where Dr. Troy pauses to offer Matt some real-time coaching on avoiding limiting language.
Cohesion requires us to stop looking for the loudest voice in the room, and start building a culture that slows down enough to find the smartest one.
Listen to the full episode now on your favorite platform:
Spotify: https://open.spotify.com/episode/5L5QrfGNNR7qK8dNuvReGu?si=OclBhSNFQWiAkKFKuZawvA
Apple Podcast: https://podcasts.apple.com/us/podcast/why-volume-doesnt-equal-value/id1795472281?i=1000768578772
YouTube: https://youtu.be/g9xIVaWxMbc