08/25/2026
You IGNORED your customers. And it cost you money.
It’s frustrating when a company pops up years later asking for a favor, right?
I recently received a message from a business I hadn’t interacted with in over six years, asking me to vote for them in a local contest.
Before I dive into my thoughts, I can’t help but wonder: where have you been all this time?
When it comes to asking for customer engagement, timing is everything.
Here are a few tips to consider:
- Align your request with the customer’s experience.
- Ask soon enough to engage them, but not before they’ve had a chance to truly use your product.
- Remember, it’s about building a relationship, not just making a request.
Let’s discuss! Have you ever felt this way about a brand? How do you think companies can improve their engagement?