04/02/2026
We’ve all been in that room.
You’re presenting a solution that is technically brilliant. It’s faster, more accurate, and "the future."
But across the table, the person who has been in the industry for 30+ years is looking at you like you’re speaking a foreign language. To them, "Technically Advanced" is just a fancy way of saying "Expensive and Fragile." 🏃♂️💨
The truth? They aren’t being stubborn. They’re being protective.
In my latest video (below), Brian McCullom, Director of Sales for Polyrix, and I dive into why the "Old Guard" wants to run for the hills when they see high-tech solutions, and how you should actually handle that conversation.
1. Respect the "Poka-Yoke"
For decades, manual processes and "poka-yokes" (error-proofing) have kept the lights on. If a sales leader or shop manager has a manual check that works, calling it "outdated" is an insult to their success.
2. The "Readiness" Reality Check
Sometimes, the most honest thing you can say is: "You might not be ready for this yet."
If a team is still struggling with basic manual logging, throwing an AI-driven system at them won't fix the problem. It will just create a more expensive mess.
3. Build a Bridge, Not a Shortcut
Don't pitch a replacement. Pitch a safety net.
The goal isn't to take the tool out of the veteran’s hand. It’s to give them a digital "check" that makes their 30 years of experience even more impactful.
The Bottom Line... You can’t sell innovation to someone who doesn't feel safe. Validate the history, respect the manual process, and meet them where they are vs. where you want them to be.
Sales Leaders: Have you ever walked away from a deal because the prospect just wasn't "digitally ready"? Or did you find a way to bridge the gap?
Let’s talk about it in the comments. 👇