Loyalty Summit CXM

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Loyalty Summit CXM

Where Engagement Begins

01/15/2025

“Executive Interview – Claudia Infante, Chief Data Officer - Margaritaville”

In Episode 39, Loyalty Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Los Angeles, Phil Rubin, chat with Claudia Infante about how Margaritaville is engaging and balancing the loyalty game in a non-traditional way to capture emotion and connection to enhance revenue and profitability

Apple Podcast: https://buff.ly/40k75zP

Spotify: https://buff.ly/40f1cDY

01/12/2025

“British Airways Program Changes – Has BA Overplayed Their Hand?”

In Episode 38, Loyalty Summit Global Chair David Feldman chats with editor of Head for Points, Rob Burgess, about the changes to status qualification with British Airways.

Apple Podcast: https://buff.ly/4fZWHTj

Spotify: https://buff.ly/3DNPbhh

12/17/2024

“MEGA EPISODE – Airline Loyalty Updates with Gary Leff”

In Episode 37, Loyalty Summit Global Chair David Feldman caught up with loyalty thought leader and frequent flyer program expert Gary Leff to talk about this week’s big loyalty program updates and announcements from Alaska Airlines , American Airlines , and Southwest Airlines.

Apple Podcast: https://buff.ly/3Pl83Xv

Spotify: https://buff.ly/41F7vTE

12/12/2024

“Loyalty Reality – The Many Roles of a Loyalty Manager”

In Episode 36, Loyalty Summit Global Chair David Feldman caught up with loyalty mentor Henry Christian to talk about the many faces and hats of a typical loyalty manager, as well as tips and tricks to navigate the complex role of running loyalty in an organization.

Apple podcast: https://buff.ly/3OT1niY

Spotify: https://buff.ly/41xabme

12/05/2024

“Event Preview – Loyalty Summit CXM Los Angeles”

In Episode 35, Loyalty Summit Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Phil Rubin, preview the upcoming Loyalty Summit CXM in Los Angeles and discuss current trends that you can expect to see in the discussions at the event

Apple Podcast: https://buff.ly/41BJIUH

Spotify: https://buff.ly/49ou54s

11/28/2024

“Executive Interview: Alyssa Callahan”

In Episode 34, at the recent Loyalty Summit in Chicago, Nik Laming chatted with Alyssa Callahan, who is the Vice President of Marketing at TravelCenters of America. Nik and Alyssa explored the business of loyalty programs across different verticals including hospitality, retail, and convenience.

Apple Podcast: https://buff.ly/49aU7bu

Spotify: https://buff.ly/49r7rc5

11/05/2024

“Loyalty Programs at a Global Level”

Loyalty Summit Global Chair David Feldman caught up with Staci Markwood, who is the Vice President of Global Partnerships at Rocket Travel by agoda David and Staci explored loyalty programs at a global level, and how they differ across regions, as well as the key components of a successful loyalty program, and what brands should look for in a potential partnership.

Apple Podcast: https://buff.ly/4fsWskB

Spotify: https://buff.ly/3CbNlpv

10/29/2024

“1-on-1 With Roger Williams From Marigold”

Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chatted with Roger Williams from Marigold – Presenting Sponsor of the 2024 Loyalty Summit - about personalization, whether loyalty technology and AI are finally coming-of-age, proving loyalty’s ability to move the needle, and the economic outlook for loyalty programs.

Apple Podcast: https://buff.ly/4foVxkq

Spotify: https://buff.ly/3A7eA45

10/23/2024

“Loyalty at Best Western Hotels”

In Episode 31, Guest Host Nik Laming sat down with Steve Mathwig, Senior Manager of Loyalty Program Engagement at Best Western Hotels & Resorts, at the Loyalty Summit in Chicago, where they chatted about all things loyalty at Best Western Hotels.

Apple Podcast: https://buff.ly/3Ad8zCO

Spotify: https://buff.ly/48hcCdI

10/15/2024

“Executive Interview with Caitlin Wildenstein from AKA Hotels”

In Episode 30, Guest Host Dave Andreadakis caught up with Caitlin Wildenstein from AKA Hotels at the Loyalty Summit in Chicago, where they chatted about loyalty at AKA Hotels, tips for loyalty in the travel industry, and the challenges of working parents.

Apple Podcast: https://buff.ly/487Pkac

Spotify https://buff.ly/3NrTnVu

10/08/2024

“An Inside Look at the VivaAerobus Doters Loyalty Program”

In Episode 29, Guest Host Nik Laming chats with Pablo Sordo from VivaAerobus at the Loyalty Summit in Chicago, where they explore the growth of the Doters loyalty program and how it is engaging younger, less frequent travelers.

Apple Podcasts: https://buff.ly/3YfwYRr

Spotify: https://buff.ly/3NeEPIJ

10/01/2024

“Loyalty Summit Chicago Recap”

In Episode 28, Loyalty Summit Global Chair David Feldman is joined by Phil Rubin, where they chat about the recent Loyalty Summit in Chicago and some of the industry insights that were discussed. Phil also introduces the upcoming Loyalty Summit CXM in Los Angeles on February 5th and 6th, 2025.

Apple Podcast: https://buff.ly/4gJyZMT

Spotify: https://buff.ly/4gNaxKn

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1730 Park Street 211
Naperville, IL
60563

Website

http://www.loyaltysummitcxm.com/

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