Karyn Ross Consulting

Name: Karyn Ross Consulting
Address: Naperville, IL, 60565, US
Telephone: +16308813068

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Naperville, IL
Karyn Ross Consulting

As coauthor of The Toyota Way to Service Excellence, I help businesses discover and deliver creative solutions that deliver peak service experiences.

As coauthor of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, I started Karyn Ross Consulting to help businesses use creativity to grow and fulfill their purpose by focusing on service excellence. An experienced consultant, executive coach and lean practitioner, I’ve taught organizations in sectors such as financial services, HR, transportation and retail how t

o use Toyota Way principles and tools to make sure that every customer receives exactly what they want, when they want it, right the first time. While many other lean consultants focus on implementing tools, I’m passionate about teaching your team how to use creativity to find the solutions that will deliver peak service experiences to each of your customers on an ongoing basis. I focus on the means – the ‘how’ – and not just the ‘ends’ or the results – so that your team is confident in their ability to create the service solutions that will meet your customers ever-changing needs. A practicing artist, with an MFA in Sculpture, my specialty is developing your team’s creativity and critical thinking skills so that they can continuously solve problems and innovate, a powerful combination for delivering service excellence. At Karyn Ross Consulting, our goal is to help your company find YOUR way, because, “how we get there is as important as where we are going”.

09/03/2025

It’s September. Time for a “big push” in many organizations before the end of the year and the holidays.

If that is making you feel even more stressed than ever by your work, you’re not alone. And you aren’t helpless!

My daughter, a Licensed Master of Social Work have teamed up to create a 4 week online workshop based in brain science and social work practices to help you learn and use simple and easy coping strategies and skills to:
- Reduce ruminating and catastrophizing
- Regain control over negative thoughts and overthinking
- Leave workplace stress where it belongs: at work so that you can enjoy your personal and family time

This workshop isn’t about creating more “me time” or doing more self-care. It’s about using practical, tried and true strategies and skills to create positive, lasting change!

Have questions? Reach out to me!

I’ll put more info below!

05/06/2025

Okay!!! It’s a super exciting day today!! My copy of Living Well with Dr. Michelle: A Comprehensive Handbook for Optimal Health and Unlimited Energy arrived!!!

Many of you know that I love editing books as much as I love writing them! I’m unbelievably happy to have edited this one for my long-time client and best friend Michelle Jorgensen! Michelle is on a mission to help people live well so that they can fulfill their unique potential…and it’s just been such an honor to be on this journey with her.

In Living Well with Dr. Michelle, Michelle introduces you to her simple and easy to understand and follow Cell Well Model and Seasons Assessment which she created so that you can know what you need to do to stay well and have all the energy you need to do the things you want to do to reach your potential and fulfill your purpose.

Here’s the link for you to use to preorder your copy (official publication date is May 20th):
https://bit.ly/4mllxSn

Congratulations Michelle for speaking in your own voice and turning this amazing dream into a reality that will help so many!!

02/24/2025

Are you a leader working to create positive change?

If so, then what you need to practice and model for those who follow you is consistency and constancy.

Consistency because creating new neural pathways and habits means doing the same thing in the same way, over and over again. And then again.

Constancy because being consistent, doing what’s needed time and time again, takes a huge amount of discipline, and a deep understanding and belief in the thing’s purpose. And that is what constancy is all about:

It’s not easy to practice either (and both) consistency and constancy. So, as a leader, by going first, you’ll also gain empathy for the difficulty those who follow you have in practicing as well.

Consistency, constancy and discipline. Three great practices for you to practice and model.

02/18/2025

How did you sleep last night? Did worries about work keep you awake?

If they did, maybe it’s because you feared the unkindness you might experience from leaders if you made a mistake or didn’t live up to their expectations. Or maybe you were worried about overt or covert unkindness from teammates.

Unkindness and unkind leadership can lead to a lot of fear and sleepless nights.

Until kindness is accepted as a necessary part of work and business, the future of work will be pretty awful.

Read more in my latest post:
https://bit.ly/4jWekqq

02/13/2025

In unkind times it’s easy to feel stuck and frozen in fear and not know what you, as an individual, can do to create positive change.

Although it might seem counterintuitive, here’s where being you is what’s most important! Because you come with a set of interests, skills and experience different from other people! So, to make the positive contribution only you can, concentrate on using your talents, strengths, skills and passions.

Here are some ideas:

If you like to make art, create images, posters, and stickers that you and others can use to share visual messages to communicate messages. Remember, a picture is worth a thousand words!

If you like to write, create messages, posts and newsletter to share with people about how they can make their own unique contributions.

If you are a great motivator, use those skills to get people together to figure out how to respond together.

If you are a great researcher and love to analyze, pull together facts, figures and statistics that people can use to combat misinformation and disinformation.

If you are great at cooking, cook a meal for your neighbors and get people together around the dinner table.

If you enjoy organizing, organize a get together or series of events that brings people together to work for positive change.

If you are a passionate community builder, bring all different kinds of people together and help them figure out what each other unique contributions can be based on who they are.

In these unkind times, it’s our diversity of passions, experiences, and skills combined with our ability to cooperate, collaborate and include many that will allow us to create the strategies to combat unkindness and unkind leadership.

It’s may feel overwhelming, but simply take a deep breath, remind yourself that you are the you that you are because only you can make the contribution needed. This is a time for banding together, for cooperation, for working together. We can solve any and all problems when we bring more people with different strengths together to solve them. You don’t need to do everything. You just need to do your part, in your way.

No need to be stuck or frozen! Think about your unique passions, abilities, talents and skills and take the first step to get started today!

02/11/2025

One of the things I always say is that it’s better to prevent a problem than solve one!

So, if your organization is focused on helping your people be more resilient, then perhaps a better strategy would be to focus on kindness!

That’s because kindness prevents the types of things that people might need resiliency to “bounce back” from: being criticized unkindly and publicly, being passed over unfairly for promotion, having an idea “shot down” in a meeting, for example.

When people are treated and spoken to kindly, especially by people in leadership roles, they don’t feel fearful or bad in the first place…so there is nothing to “bounce back from” and no need for being more resilient!

So today, if you find yourself thinking “they just need to be more resilient”…please stop and think to yourself “how can we foster more kindness in our organization so that people don’t need to be so resilient!”

02/05/2025

A quick reminder today. There are many ways to reach the goals you have, whether they be at work, at home, in the community or in the world.

But just reaching a goal, hitting a target, isn’t the only - or most important - thing.

How you get there, how you reach that goal or hit that target, is just as - or even more - important.

That’s because the actions you take and the words you choose to use while pursuing those goals and targets affect others. And they can affect them in negative or positive ways.

They can make others work and live in fear, feel demeaned and excluded. They can make others feel unappreciated and small and without hope.

Or, they can bring people together for the common good. Allow people to truly be themselves and make the unique contributions only they can make. Your words and actions can help people learn and grow and create positive change that will be felt for generations to come.

We all have goals and targets. And each of us has a choice about how we go about accomplishing them. Every day. Every minute. Every second.

Please choose ways that don’t just have positive outcomes for you…but that affect others in a kind, positive way.

02/03/2025

"Kind Leaders are the best kind of leaders because they work to reduce and eliminate fear and create trust by including and bringing people together in positive ways!" Karyn Ross

In response to unkind leadership trends, in 2021 I published my sixth book, The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust and Leading with Kindness. I thought that now would be the perfect time to reintroduce it. A practical guide, it's filled with theory, exercises to complete to practice acting, reacting, speaking and thinking kindly, and the stories of twenty eight kind leaders from a variety of different sectors.

There are so many myths about why kindness and leadership can't go together. But they are simply myths. Kindness isn't weakness. It takes unbelievable strength to consider others needs. Kind leaders are adept at addressing gaps to targets and communicating those gaps to team members, in a kind way so that they can hear the feedback and improve. And kind leaders create spaces where people can bring their unique talents, experiences and ideas to cooperate and collaborate.

Kind leaders understand that "How we get there is just as (or even more) important than where we are going."

Please share this post with others and lead with kindness...even when others are not.

Here’s the link to purchase: https://bit.ly/3hrAX8g

01/27/2025

An “oldie but a goodie” today!

I know a number of people who have started something new recently! Maybe you have too! As fun as it is to start something new, after the initial excitement and optimism about how great it’s going to be wears off, you might start to notice that you are starting to feel frustrated with the learning process, and yourself!

That is because actually learning - doing something you haven’t done before - is uncomfortable! Your brain probably isn’t used to thinking that way, your muscles don’t know how to move that way, and you may have to pay attention to things you didn’t before, or do things that you previously thought you weren’t good at.

That’s all normal!

And you can - and will - work through it…if you just keep going! You’ll improve with practice, make new neural pathways, and start to feel comfortable again!

So today, if you are feeling frustrated or discouraged or that it’s too difficult to learn the new thing that you want to, please just keep going! And remind yourself that all the things you can do now, and that feel comfortable and easy, were once difficult and uncomfortable!

I believe in you! You can learn it!

11/07/2024

“If people weren’t afraid of being treated unkindly (especially by their leaders) they wouldn’t feel fear.” And, “When people are afraid, they are more likely to act, speak and think unkindly.”
- Karyn Ross

The “Vicious Circle of Fear” is a key concept of my book, The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust and Leading with Kindness, which I wrote in 2021 as I reflected on the increasing unkindness and fear experienced between 2016 and 2020.

As we experience a change of leadership in the United States, I’d like to remind people that fear leads to unkindness as people focus on and try to protect themselves…and that unkindness leads to fear. When leaders model, encourage and accept unkind words and actions, the cycle is amplified, because their words, actions and reactions spread quickly and are repeated over and over again.

The antidote to the Vicious Circle of Fear, and to stop the cycle of fear…unkindness…fear…unkindness… is kindness: Not speaking unkindly to others (and yourself). Not acting in ways that create fear in others. Thinking of how your words and actions will affect others…and making choices of how to act and react to not cause fear.

Today, and every day, you have a choice…a personal choice (regardless of political conditions and models) to act in ways that don’t make others live in fear. At work, at home and in your community. Working together, each of us has the opportunity to choose to lead with kindness.

I ask you today to join me in making that choice. Because it will make your little piece of this country and world better for all of us.

11/05/2024

Hey friends! It’s Election Day here in the United States. In a tight, polarized race it’s easy to become divided from neighbors, friends and even family members. Competition can bring out the worst in people and lead to division.

What gets people together?

Kindness!

So today, please be conscious of the need to deliberately act kindly! Invite your neighbors and team members to get together and share some food!! Focus on what we have in common and that everyone is invited and belongs.

It’s a big world and a big country and the kinder each of us is, the more we will get together!

10/29/2024

Quick question for you today!

How much time do you spend consuming (reading or scrolling though social media or watching TV, listening to podcasts…) versus creating? Writing and sharing your own thoughts in your journal, blog, social media posts or book…drawing or painting…gardening…cooking…?

If you aren’t sure, please do a little data collection over the next few days and find out.

People are often shocked to find out that they spend much more time “consuming” than creating. Listening to the thoughts and voices of others. Which is a problem, because those “voices” you are consuming may become so loud that that they drown out your own voice, the voice of your heart! The voice that helps you create your own ways of thinking and approaching the world. Your own way of solving problems and helping people. So that you make your unique contribution to the world!

If you spend all your time consuming, the world will miss everything that you are supposed to me creating!

Today, and every day, please make sure you are working towards creating more that you consume!

Address

Naperville, IL
60565

Telephone

+16308813068

Website

http://www.karynrossconsulting.com/

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