03/30/2021
Klaviyo made a big announcement today that - like we expected - is about expanding 👉 Owned Channels capability.
See it like this:
📥 With OWNED CHANNELS (Email & SMS) you own the direct relationship with your customers
📤 With PAID SOCIAL, platforms own that relationship. These are equally important for growth, acquisition and capture - and yes they still work big time, BUT...
💰 Email, SMS and Conversational Marketing is the future of how businesses will grow and maximize recurring revenue.
🔥 Consider that Klaviyo went from 20,000 customers in 2019 to 60,000 paid customers today (plus 100,000 using Klaviyo for free). Something to consider for any brand who's still debating if they should add owned channels marketing to their mix!
Here are some highlights from today's announcement:
👉 EXPANDING SMS
Klaviyo already had SMS capability, but they're now supporting 1:1 conversations via text.
➡️ this means that customers can actually reply and this starts looking very much like ManyChat's LiveChat, where customer service can interact with the customer and answer their questions. Control conversation s from the new SMS Conversations Tab in Klaviyo.
➡️ Build SMS and Email within the same flow structure or in separate flows (shown below)
➡️ Forms are now mobile optimized
➡️ One click personalization for profile or event data is now available in the builder for sms flows as well. This means you can easily pull dynamic data like the name of the customer, name of the product etc.
➡️ Previews are available for SMS flows as well to see how that looks
➡️ Klaviyo provides a unique number and toll free number for every account (NO Short Code which can give issues in deliverability across carriers)
➡️ Last click attribution is by default 24 hours for SMS, but you can change it and it will be attributed to sms rather than email if the person clicked on sms last! Awesome customization and transparent data and attribution are big wins.
💥 Use SMS as an additional channel to capture and nurture people that otherwise wouldn't go through email
💥 Use SMS for new product announcements and build lists for new product launches
👉 PERSONALIZED BENCHMARKS
Klaviyo already had this but it's now available for all accounts.
👏 👏 👏