03/20/2021
This job is two fold. We are in need of a warehouse supervisor/ service technician. They will oversee and coordinate daily warehouse activities such as receiving and storing appliances, managing inventory levels, ensuring the efficient delivery of goods, supervising staff, and securing the warehouse.
As a service technician, you must be highly organized and possess excellent communication skills. We are seeking a dedicated team player who is able to ensure fast, flexible, and expert service via excellent time management skills.
We provide the following:
• Service van
• Uniforms
• Industry training
• incentive plans
• Career opportunities
Job Requirements
You will have opportunities to repair Refrigerators, Freezers (sealed and non-sealed systems) and other home appliances such as Washers and Dryers, Gas and Electric Stoves, Microwave Ovens, Dishwashers, in the warehouse.
• Providing timely and quality repairs of customers' products
• Maintaining high-quality customer service and care
• Meeting key performance metrics and/or productivity goals
• Providing knowledgeable and courteous repair service
• Looking for ways to improve business performance and enhance the customer experience
• Communicating benefits of the Value Added Services Process to the customer
Requirements of the job:
• High school diploma or general education degree (GED)
• At least 1 - 2 years of appliance repair or refrigeration experience, preferred
• Ability to use a computer for parts inquiries and ordering
• Working mechanical knowledge, including the use of tools and test equipment
• Ability to perform accurate repair of customer product
• Ability to follow directions and specific process steps to ensure quality workmanship
• Flexibility to work variable and flexible hours, including overtime
• Must complete all technician training elements within required timeframes
• Must possess and maintain a valid state driver's license for the state in which you are applying
• Must pass a background test and drug test
• Must be at least 18 years of age
• Ability to occasionally lift up to 70 lbs.
• 3+ years experience in a warehouse lead role managing hourly employees
• Proficient knowledge of warehouse procedure and policy
• Excellent problem-solving skills and leadership qualities
• Comfortable delivering frequent direct written and oral feedback
