Bee Online Advantage

03/25/2026

⚠️BOA Customers, we’re aware that roughly 100 folks have been experiencing broadband issues this morning. Service is actively being restored to those affected.

If you’re still experiencing problems, try rebooting your router to refresh your connection (this shouldn’t be necessary for most users). If issues continue, please reach out to our support team (540-864-7070).

We appreciate your patience during this time and truly apologize for the inconvenience.

03/20/2026

⚠️OUTAGE UPDATE (11:57 AM) Richweb has resolved the server issue, and all BOA services should now be back to normal.

If you’re still experiencing problems, try rebooting your router to refresh your connection (this shouldn’t be necessary for most users). If issues continue, please reach out to our support team (540-864-7070)

We appreciate your patience during this time. While outages are never ideal, this was part of a system upgrade that will help us deliver improved service quality and greater reliability moving forward.

⚠️We’re aware of the intermittent service issues affecting our BOA customers and understand how frustrating this can be. Our team is actively working to learn more and resolve the situation as quickly as possible.

At this time, we’ve been informed that Richweb—a web service provider supporting our broadband services—is experiencing a server outage. We are closely monitoring updates and will share more information as soon as it becomes available.

Thank you for your patience and understanding.

03/19/2026

⚠️ OUTAGE UPDATE (2:20 PM): We have roughly 10 BOA customers still experiencing an outage at this time. The issue was caused by a newly installed system responsible for assigning internet connections to devices. While everything initially appeared to be working properly, problems developed over time that led to connection disruptions for a small number of BOA customers.

Our team has identified the cause and taken steps to correct it. We’re committed to making sure your service is reliable, and we’re continuing to monitor things closely.

Thank you again for your understanding—we know how important staying connected is. The remaining folks still experiencing broadband service interruptions should be back up and running within an hour.

⚠️We’re aware that some BOA customers are currently experiencing intermittent issues with Bee Online Advantage. Our team is actively working to identify the cause and restore full service as quickly as possible.

We know how disruptive this can be, and we truly apologize for the inconvenience it may be causing. Please know that resolving this is our top priority, and we appreciate your patience and understanding while we work through it.

We’ll keep you updated and share more information as soon as it’s available. Thank you for your continued support.

03/18/2026

⚠️𝐁𝐞𝐞 𝐎𝐧𝐥𝐢𝐧𝐞 𝐀𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞 (𝐁𝐎𝐀) 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐦𝐚𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚 𝐛𝐫𝐢𝐞𝐟 𝐨𝐮𝐭𝐚𝐠𝐞 𝐟𝐫𝐨𝐦 𝟏:𝟎𝟎 𝐀𝐌 𝐭𝐨 𝟐:𝟎𝟎 𝐀𝐌 𝐨𝐧 𝐓𝐡𝐮𝐫𝐬𝐝𝐚𝐲, 𝐌𝐚𝐫𝐜𝐡 𝟏𝟗. We understand how important reliable access is, and this temporary interruption is necessary for routine maintenance to keep our systems running smoothly and securely. Thank you for your patience and understanding.

02/24/2026

02/19/2026

⚠️PLANNED OUTAGE UPDATE (Feb. 23 - 2:10 PM) ALL work has been successfully completed.

⚠️PLANNED OUTAGE UPDATE (Feb. 23 - 8:30 AM): Good morning BOA customers. Our planned outage that began last night (Feb. 22) has gone much quicker than expected. Most of our BOA customers should already be back up and running smoothly, with the exception of our customers in Fincastle, which may take longer as anticipated.

We will keep you updated here as we begin to restore broadband to all customers. Again, we appreciate your patience and understanding as we work to improve your broadband network.

📢To all our valued BOA customers, we wanted to reach out with an important update. Due to necessary repairs, 𝐭𝐡𝐞𝐫𝐞 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚𝐧 𝐞𝐱𝐭𝐞𝐧𝐝𝐞𝐝 𝐩𝐥𝐚𝐧𝐧𝐞𝐝 𝐁𝐎𝐀 𝐨𝐮𝐭𝐚𝐠𝐞 𝐟𝐫𝐨𝐦 𝐒𝐮𝐧𝐝𝐚𝐲 𝐧𝐢𝐠𝐡𝐭 (𝟐/𝟐𝟐) 𝐚𝐭 𝟏𝟏 𝐏𝐌 𝐢𝐧𝐭𝐨 𝐌𝐨𝐧𝐝𝐚𝐲 (𝟐/𝟐𝟑). A fallen tree damaged our main fiber line earlier this month, and we're working with Mid Atlantic to fix it permanently.

We understand how crucial internet access is, especially for those working from home, and sincerely apologize for the inconvenience this may cause. 𝐓𝐡𝐞 𝐫𝐞𝐩𝐚𝐢𝐫𝐬 𝐜𝐨𝐮𝐥𝐝 𝐭𝐚𝐤𝐞 𝐮𝐩 𝐭𝐨 𝟏𝟔 𝐡𝐨𝐮𝐫𝐬, 𝐰𝐢𝐭𝐡 𝐅𝐢𝐧𝐜𝐚𝐬𝐭𝐥𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐩𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥𝐥𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐢𝐧𝐠 𝐥𝐨𝐧𝐠𝐞𝐫 𝐝𝐮𝐫𝐚𝐭𝐢𝐨𝐧𝐬. We've personally contacted everyone affected by phone to ensure you're all informed.

Thank you for your patience and understanding as we work to improve your broadband service. 💻🌳

02/19/2026

✨ Celebrating Black History Month ✨

We’re celebrating Marian Croak, a technology pioneer whose innovations changed the way the world communicates.

Beginning her career at Bell Laboratories (now AT&T), Marian Croak holds more than 200 patents. One of her most impactful contributions was helping develop Voice over Internet Protocol (VoIP), the technology that enables voice and video calls over the internet.

Every virtual meeting and call is part of her lasting legacy.

💡Ps, Did you know we offer VoIP phone service through Bee Online Advantage?

02/15/2026

⚠️ OUTAGE UPDATE (12:40 PM): ALL BOA outages should be resolved at this time. If you are still experiencing an outage please call in to report it at 540-864-5121.

The cause of the outage came from our internet service provider, who had a technical issue with their data center in Richmond. We've been notified that the issue has been resolved.

We appreciate your patience.

⚠️ BOA customers, we are aware and working to address intermittent connectivity issues this morning.

We appreciate your patience and understanding as we work to remedy the situation. 🐝💚

02/08/2026

⚠️OUTAGE UPDATE (9:11 PM) - Due to an equipment issue, we have a specialized third-party technician scheduled to arrive on site tomorrow morning (Monday, Feb. 9) to address the problem at 9:30 am. Once repairs are completed and testing is finished, service will be restored.

We appreciate your patience and will continue to provide updates as more information becomes available.

⚠️ BOA customers, we are aware and working to address intermittent connectivity issues for some residents in our Botetourt service area.

We appreciate your patience and understanding as we work to remedy the situation. 🐝💚

01/23/2026

🤷‍♀️"Just a quarter to half an inch of ice? What's the big deal?"

Ice is super heavy, and when freezing rain hits, it sticks to everything—leaves, branches, and twigs. This weight adds up fast.

This weekend, some folks in our service area might see up to 0.5 an inch of ice. For a 30-foot-wide tree, that's over 7,000 pounds, or like having roughly 🐮four cows, 🐷six pigs, and a few 🐔chickens in a tree. That's certainly enough to bring branches down onto power lines in some cases.

PLEASE remember to always STAY AWAY FROM DOWNED POWER LINES—they're extremely dangerous. Touching one can cause serious injuries or even be fatal. Always assume a fallen line is live and report it right away. Your safety is key.💚

01/05/2026

🥳🫶🙌

🎊Congratulations are in order for our very own Director of Communications, Maiya Ashby, who has been featured in The Roanoker Magazine Class of 2026, 40 Under 40 list!

This recognition celebrates her dedication, leadership, and positive influence she's made in both the industry and the communities we serve. We're incredibly proud and are confident that she'll continue to inspire others with her passion. Here's to many more achievements in the future! 💚🥳🙌

Click the link below to check out the entire list! 👇

https://theroanoker.com/magazine/features/40-under-40-meet-the-class-of-2026/