10/02/2026
"When something goes wrong, training is often the easiest answer. It isn't always the right one."
An employee makes a mistake, so we schedule training.
A process breaks down, so we retrain the team.
Performance drops, so we create another learning module.
But sometimes the employee already knows what to do.
The real problem might be a confusing process, poor system design, unclear expectations, unrealistic workload, or lack of resources.
That's why training should not always be the first response to a performance problem.
Start with the diagnosis.
Is it a skill gap?
A process problem?
A system issue?
A capacity issue?
Or simply a lack of clarity?
Training is powerful when the problem is genuinely a lack of knowledge or capability.
But if the system is making good performance difficult, training the employee may only teach them how to work around a problem that the organization should be fixing.
Before you build the next training course, check the system.
"Don't train around a problem you could fix."
Swipe through for a simple way to think about performance problems differently. jr-businesssolutions.com